writer
Joshua Mpanju freelance writer Newark, DE ------------192 freelance writer, 2 years of creative writing experience Authorized to work in the US for any employer
Work Experience Content Writer poppir - Washington, DC August 2019 to January 2020 contributed to research, blog content, social media, community engagement, photos and video projects. Concierge solaire silver spring August 2018 to February 2019 provided customer service, greeting and welcoming residents planned events checked in residents received customer packages answered and routed calls scheduled customer visits recorded and ordered missing materials took in insurance and payments made sure the rooms were smart and clean before check in's Concierge/Receptionist solaire wheaton August 2018 to February 2019 • Welcome up to 80 patients and visitors daily, verifying current personal and insurance information upon arrival while adhering to company standards • Operate multi-line phone system, serving as point of contact for ~60 phone calls daily • Proactively respond to email inquiries within 24 hours of receipt • Create, update, and coordinate appointments to ensure accurate data recorded in patient management system • Instituted system to quickly identify accounts requiring insurance verification, reducing time spent searching for inactive or terminated insurance by 70% • Accurately review and enter insurance payments of up to $20,000 daily • Prepare weekly bank deposits averaging $60,000 • Follow opening and closing procedures as outlined by office guidelines
Sales Associate H&M July 2015 to October 2017 • greeted customers with a smile • dressed/designed mannequins that portrayed the elegance of the store and placed merchandise in its rightful place. • worked the cashier adequately in a fast place environment. • received and answered customer questions over merchandise.
Education Associate in literature MONTGOMERY COLLEGE August 2014 to June 2017 High school or equivalent HIGH POINT HIGH, SCHOOL April 2014
Skills • Marketing • Creative • Communications • Receptionist • Sales • Cash Handling • Customer Service Skills • microsoft office (6 years) • fast learner • problem solving (10+ years) • active listening • computer skills (7 years) • training • QuickBooks • Technical Writing (1 year)
Joshua Mpanju freelance writer Newark, DE ------------192 freelance writer, 2 years of creative writing experience Authorized to work in the US for any employer
Work Experience Content Writer poppir - Washington, DC August 2019 to January 2020 contributed to research, blog content, social media, community engagement, photos and video projects. Concierge solaire silver spring August 2018 to February 2019 provided customer service, greeting and welcoming residents planned events checked in residents received customer packages answered and routed calls scheduled customer visits recorded and ordered missing materials took in insurance and payments made sure the rooms were smart and clean before check in's Concierge/Receptionist solaire wheaton August 2018 to February 2019 • Welcome up to 80 patients and visitors daily, verifying current personal and insurance information upon arrival while adhering to company standards • Operate multi-line phone system, serving as point of contact for ~60 phone calls daily • Proactively respond to email inquiries within 24 hours of receipt • Create, update, and coordinate appointments to ensure accurate data recorded in patient management system • Instituted system to quickly identify accounts requiring insurance verification, reducing time spent searching for inactive or terminated insurance by 70% • Accurately review and enter insurance payments of up to $20,000 daily • Prepare weekly bank deposits averaging $60,000 • Follow opening and closing procedures as outlined by office guidelines
Sales Associate H&M July 2015 to October 2017 • greeted customers with a smile • dressed/designed mannequins that portrayed the elegance of the store and placed merchandise in its rightful place. • worked the cashier adequately in a fast place environment. • received and answered customer questions over merchandise.
Education Associate in literature MONTGOMERY COLLEGE August 2014 to June 2017 High school or equivalent HIGH POINT HIGH, SCHOOL April 2014
Skills • Marketing • Creative • Communications • Receptionist • Sales • Cash Handling • Customer Service Skills • microsoft office (6 years) • fast learner • problem solving (10+ years) • active listening • computer skills (7 years) • training • QuickBooks • Technical Writing (1 year)