Working Resum�
Jeffery Spenader
9323 Pinedrop Dr. SE, Olympia WA 98513
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Highlights of Qualifications
Adaptable, Strong work ethic, Good communication skills, Quick learner, Varied
experience, Project oriented, Decision making under pressure, Attention to detail,
Safety conscious
EXPERIENCE
Package Handler, Fedex, Dupont, WA- October 2017- Present
Responsible for the accurate sorting, handling, and loading of parcels for timely delivery to the end customers. Correctly and rapidly identifies package destination and sends it to the correct work area. Accurately load delivery vans.
Identify incorrectly assigned parcels and remove them from the flow to be corrected. Use appropriate procedures in handling hazardous cargo.
Transit Operator, Emerald Quality Transportation, — January 2016- September 2017
Responsible for the safe transport of elderly and disabled passengers while
providing quality customer service. Drives 14 passenger para-transit bus with
strong emphasis on safety. Inspects vehicle for safety and maintenance faults and reports deficiencies. Navigates throughout Pierce County, selecting the
safest, time efficient routes. Assists passengers with boarding and disembarking
safely from door to destination. Secures mobility devices. Communicates with
dispatchers about cancellations and schedule issues.
Customer Service Representative, Xerox, Lacey, WA — October 2015-
January 2016
Provided quality customer service for a large telecommunications company. Consulted with customers and appropriate staff to resolve technical and billing issues. Conducted troubleshooting and corrections of customer equipment. Routed calls to subject matter experts when appropriate. Advised customers on and facilitated purchases. De-escalated customer complaints so that they could be handled without supervisor intervention.
Ground Service Agent, Horizon Air, Seatac WA- May 2007-July 2015
Operated in a dynamic, challenging environment while maintaining safety of
customers and equipment. Provided quality control, reporting accurate cargo
weights to aircrew while adhering to unforgiving timelines. Mastered technical
aspects of airline ground operations, including aircraft ground movement, ground
equipment operation, and de-icing. Moved incoming baggage and cargo to the appropriate delivery points.
Sales Associate, The Home Depot, Tumwater, WA — March 2006-April 2007
Provided quality customer service, assisting and advising customers on
products and service. Applied consumer level knowledge of basic horticulture, small engine equipment, tools, pesticides, herbicides and landscaping. Maintained stockage using powered lift equipment including forklifts, order pickers and lift trucks. Received and stocked incoming deliveries of merchandise. Assisted customers in loading their purchases.
United States Army — July 1981-February 2006
Served in a combat arms field, deploying numerous times, including two combat
tours of duty. Duties included training, advising and mentoring peers and
subordinates. Responsible for the employment and maintenance of expensive,
large equipment. Special training in first aid, telecommunications, small arms maintenance, marksmanship, and tactics. Served as noncommissioned officer in charge of a large staff unit with responsibilities including ensuring that executives’ needs were met, and controlling an annual office budget of more than a million dollars. Coordinated with adjacent units. Planned, assembled and conducted briefings, including to Department of Defense and Congressional level visitors to combat theaters. Supervised the establishment of a large, mobile command center, to include communications and IT infrastructure. Conducted inspections of unit training to ensure compliance with army standards.
EDUCATION
• Pierce College, Ft. Lewis, WA, 10 Credits
• University of Maryland, Camp Casey, Korea, 6 Credits
• Central Texas College, Camp Casey, Korea, 14 Credits
Mountain View High School, Mountain View, CA, Diploma
SKILLS
CPR, AED, and Basic First Aid certified (ASHI); DOT certification (non CDL); Specialized driver safety training; Computer skills; Leadership training; Technical training for consumer level communications equipment
Jeffery Spenader
9323 Pinedrop Dr. SE, Olympia WA 98513
------------, ------------
Highlights of Qualifications
Adaptable, Strong work ethic, Good communication skills, Quick learner, Varied
experience, Project oriented, Decision making under pressure, Attention to detail,
Safety conscious
EXPERIENCE
Package Handler, Fedex, Dupont, WA- October 2017- Present
Responsible for the accurate sorting, handling, and loading of parcels for timely delivery to the end customers. Correctly and rapidly identifies package destination and sends it to the correct work area. Accurately load delivery vans.
Identify incorrectly assigned parcels and remove them from the flow to be corrected. Use appropriate procedures in handling hazardous cargo.
Transit Operator, Emerald Quality Transportation, — January 2016- September 2017
Responsible for the safe transport of elderly and disabled passengers while
providing quality customer service. Drives 14 passenger para-transit bus with
strong emphasis on safety. Inspects vehicle for safety and maintenance faults and reports deficiencies. Navigates throughout Pierce County, selecting the
safest, time efficient routes. Assists passengers with boarding and disembarking
safely from door to destination. Secures mobility devices. Communicates with
dispatchers about cancellations and schedule issues.
Customer Service Representative, Xerox, Lacey, WA — October 2015-
January 2016
Provided quality customer service for a large telecommunications company. Consulted with customers and appropriate staff to resolve technical and billing issues. Conducted troubleshooting and corrections of customer equipment. Routed calls to subject matter experts when appropriate. Advised customers on and facilitated purchases. De-escalated customer complaints so that they could be handled without supervisor intervention.
Ground Service Agent, Horizon Air, Seatac WA- May 2007-July 2015
Operated in a dynamic, challenging environment while maintaining safety of
customers and equipment. Provided quality control, reporting accurate cargo
weights to aircrew while adhering to unforgiving timelines. Mastered technical
aspects of airline ground operations, including aircraft ground movement, ground
equipment operation, and de-icing. Moved incoming baggage and cargo to the appropriate delivery points.
Sales Associate, The Home Depot, Tumwater, WA — March 2006-April 2007
Provided quality customer service, assisting and advising customers on
products and service. Applied consumer level knowledge of basic horticulture, small engine equipment, tools, pesticides, herbicides and landscaping. Maintained stockage using powered lift equipment including forklifts, order pickers and lift trucks. Received and stocked incoming deliveries of merchandise. Assisted customers in loading their purchases.
United States Army — July 1981-February 2006
Served in a combat arms field, deploying numerous times, including two combat
tours of duty. Duties included training, advising and mentoring peers and
subordinates. Responsible for the employment and maintenance of expensive,
large equipment. Special training in first aid, telecommunications, small arms maintenance, marksmanship, and tactics. Served as noncommissioned officer in charge of a large staff unit with responsibilities including ensuring that executives’ needs were met, and controlling an annual office budget of more than a million dollars. Coordinated with adjacent units. Planned, assembled and conducted briefings, including to Department of Defense and Congressional level visitors to combat theaters. Supervised the establishment of a large, mobile command center, to include communications and IT infrastructure. Conducted inspections of unit training to ensure compliance with army standards.
EDUCATION
• Pierce College, Ft. Lewis, WA, 10 Credits
• University of Maryland, Camp Casey, Korea, 6 Credits
• Central Texas College, Camp Casey, Korea, 14 Credits
Mountain View High School, Mountain View, CA, Diploma
SKILLS
CPR, AED, and Basic First Aid certified (ASHI); DOT certification (non CDL); Specialized driver safety training; Computer skills; Leadership training; Technical training for consumer level communications equipment