Work Experience
07/27/18 – 12/14/18
FULFILLMENT ASSOCIATE, VRAI & ORO (DIAMOND FOUNDRY)
Seasonal role in a small team responsible for overseeing product picking, packing, and shipping for this DTLA-based online jewelry retailer/start-up. This included updating processes to accommodate launches by the Marketing Dept. and assisting the Inventory Dept. with Q.C. obligations. Also gained experience with Shopify and Shipstation, as well as apps like slack and google sheets. All in all, my team coordinated seven unique order processes at the same time each day, while still meeting our goal of 99% accuracy with an average of 1.2 days shipping turnover. *Recommendation letter available upon request.
02/18 – 06/18
ADMIN./CUSTOMER SERVICE REP./SALES, THE EMPTY VASE OF HOUSTON
Full-time position wherein I held customer service, administrative, and sales responsibilities. I utilized the Dove program to take orders, readying them for dispatch. Engaged with customers over the phone, in-store and over email. Responsible for maintaining several corporate accounts. Frequently negotiated with partner florists for wire-in and wire-out orders. Kept office and storefront organized, even changing/designing displays of products in both the front windows and within the store’s interior. Assisted superiors in any clerical and administrative tasks as needed. Lastly, I regularly contributed photos and curated posts for the company’s Instagram. *Recommendations available upon request.
09/17 – 02/18
FREELANCE VIDEOGRAPHER/CO-OWNER, ATROPA STUDIOS
I coordinated clients and established marketing protocols for the start-up video/photo services production/post-production company a colleague with similar professional interests and I decided to start. This was borne out of freelance frustrations; and taught me the basics of starting a business, forming a legitimate business plan, legally generating contracts, and more. I would also operate equipment of my own as well as rented equipment in order to make the vision of each client a reality. I produced my first music video, too! I was a camera operator, a photographer and a graphic designer (I made our label) on the team which also featured a stylist. I coordinated meetings and gathered props and supplies as well as assisted in most post-production duties. Had to disband due to partners desiring a new direction towards publication.
03/17 – 08/17
RECORDS SPECIALIST, GREAT DANE LITIGATION SERVICES
Part time, remote customer service position where I acquired medical, billing and radiology records for law firms. Pioneered a more expeditious process tailored for the company via Google Sheets.
07/16 – 10/16
ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE REP., RLL DESIGN
Assisted my superiors with scheduling appointments, taking orders and following up on current projects with both customers and vendors alike. Light photoshop and adobe illustrator duties for uploading product photos, editing and ensuring copyright compliance for the company's website. Wrote content for product, package and SEO descriptions, and made sure all pricing was correct via Microsoft Excel program. Other basic clerical/office work duties also frequently performed at this post.
BILL DORAN CO.
10/15 – 04/16 AUSTIN,TX
Served as jack of all trades but hired as a sales associate:
Pulled and packed floral orders with special attention to detail. Kept up with/regularly organized the large hard goods & supplies section of the Austin location warehouse. Made connections with clients and coworkers alike to help mom and pop florists with their wedding work. Other duties were taking/directing calls, coordinating messages and assisting senior sales reps with their accounts. Assisted processors with cooler maintenance and stocking. Procured new clients/contracts through regional market research and telemarketing. Generated price quotes and provided excellent customer service for in-store visitors, too.
GREENLEAF WHOLESALE FLORIST
03/15 – 10/15 AUSTIN, TX
As a sales assistant I pulled and packed floral orders, spot checked product, maintained all 5 coolers along with various sold sections, answered phones/directed calls, took messages, provided knowledgeable and personable customer service for in-store visits, regularly maintained and inventoried supplies section, procured new clients through innovative marketing strategies, and performed basic clerical duties. During this time I developed my sales pitching style and knowledge of the types of flowers and greens.
A FLOWER JUNCTION
03/14 – 11/14 AUSTIN,TX
Hired as an administrative assistant, I answered phones, processed orders and flowers, and I negotiated with middle man companies such as FTD, Bloomnet, etc. as well as floral wholesalers for the best price. I helped route the delivery drivers and maintained/stocked the cooler. Regularly made bows, cards, and greened vases. Provided floral design support on top of my usual administrative support on busy holidays which is how I got interested in floral design and the industry itself. Frequently assisted the owner with invoicing and keeping financial record of wholesale accounts. Left due to an opportunity to get myself into an assistant sales position with the wholesale florist we used most at the time.
07/27/18 – 12/14/18
FULFILLMENT ASSOCIATE, VRAI & ORO (DIAMOND FOUNDRY)
Seasonal role in a small team responsible for overseeing product picking, packing, and shipping for this DTLA-based online jewelry retailer/start-up. This included updating processes to accommodate launches by the Marketing Dept. and assisting the Inventory Dept. with Q.C. obligations. Also gained experience with Shopify and Shipstation, as well as apps like slack and google sheets. All in all, my team coordinated seven unique order processes at the same time each day, while still meeting our goal of 99% accuracy with an average of 1.2 days shipping turnover. *Recommendation letter available upon request.
02/18 – 06/18
ADMIN./CUSTOMER SERVICE REP./SALES, THE EMPTY VASE OF HOUSTON
Full-time position wherein I held customer service, administrative, and sales responsibilities. I utilized the Dove program to take orders, readying them for dispatch. Engaged with customers over the phone, in-store and over email. Responsible for maintaining several corporate accounts. Frequently negotiated with partner florists for wire-in and wire-out orders. Kept office and storefront organized, even changing/designing displays of products in both the front windows and within the store’s interior. Assisted superiors in any clerical and administrative tasks as needed. Lastly, I regularly contributed photos and curated posts for the company’s Instagram. *Recommendations available upon request.
09/17 – 02/18
FREELANCE VIDEOGRAPHER/CO-OWNER, ATROPA STUDIOS
I coordinated clients and established marketing protocols for the start-up video/photo services production/post-production company a colleague with similar professional interests and I decided to start. This was borne out of freelance frustrations; and taught me the basics of starting a business, forming a legitimate business plan, legally generating contracts, and more. I would also operate equipment of my own as well as rented equipment in order to make the vision of each client a reality. I produced my first music video, too! I was a camera operator, a photographer and a graphic designer (I made our label) on the team which also featured a stylist. I coordinated meetings and gathered props and supplies as well as assisted in most post-production duties. Had to disband due to partners desiring a new direction towards publication.
03/17 – 08/17
RECORDS SPECIALIST, GREAT DANE LITIGATION SERVICES
Part time, remote customer service position where I acquired medical, billing and radiology records for law firms. Pioneered a more expeditious process tailored for the company via Google Sheets.
07/16 – 10/16
ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE REP., RLL DESIGN
Assisted my superiors with scheduling appointments, taking orders and following up on current projects with both customers and vendors alike. Light photoshop and adobe illustrator duties for uploading product photos, editing and ensuring copyright compliance for the company's website. Wrote content for product, package and SEO descriptions, and made sure all pricing was correct via Microsoft Excel program. Other basic clerical/office work duties also frequently performed at this post.
BILL DORAN CO.
10/15 – 04/16 AUSTIN,TX
Served as jack of all trades but hired as a sales associate:
Pulled and packed floral orders with special attention to detail. Kept up with/regularly organized the large hard goods & supplies section of the Austin location warehouse. Made connections with clients and coworkers alike to help mom and pop florists with their wedding work. Other duties were taking/directing calls, coordinating messages and assisting senior sales reps with their accounts. Assisted processors with cooler maintenance and stocking. Procured new clients/contracts through regional market research and telemarketing. Generated price quotes and provided excellent customer service for in-store visitors, too.
GREENLEAF WHOLESALE FLORIST
03/15 – 10/15 AUSTIN, TX
As a sales assistant I pulled and packed floral orders, spot checked product, maintained all 5 coolers along with various sold sections, answered phones/directed calls, took messages, provided knowledgeable and personable customer service for in-store visits, regularly maintained and inventoried supplies section, procured new clients through innovative marketing strategies, and performed basic clerical duties. During this time I developed my sales pitching style and knowledge of the types of flowers and greens.
A FLOWER JUNCTION
03/14 – 11/14 AUSTIN,TX
Hired as an administrative assistant, I answered phones, processed orders and flowers, and I negotiated with middle man companies such as FTD, Bloomnet, etc. as well as floral wholesalers for the best price. I helped route the delivery drivers and maintained/stocked the cooler. Regularly made bows, cards, and greened vases. Provided floral design support on top of my usual administrative support on busy holidays which is how I got interested in floral design and the industry itself. Frequently assisted the owner with invoicing and keeping financial record of wholesale accounts. Left due to an opportunity to get myself into an assistant sales position with the wholesale florist we used most at the time.