Whitney�s
WHITNEY V. JACKSON
555 Elizabeth Ave Newark, NJ 07112
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W.JACK@LIVE.COM
OBJECTIVE
Seeking customer-service position. Anticipate needs, hard-working, and service-oriented worker.
EDUCATION
Touro College— New York, New York
Associate of Business Administration Bachelors in Business Management/Marketing
EMPLOYMENT HISTORY
Cosi Inc.
• • •
•
New York, NY 2014-18 Engaged guests with enthusiasm and hospitality by explaining menu items and answering all inquiries
Created a unique guest experience by increasing their knowledge of coffee recipes, blends, and preparation styles
Maintained high standards of food and beverage safety by checking temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
Oversaw team operations by making sure all staff members exercised effective communication, while setting the example by taking orders from customers myself
Touro College New York, NY 2015-16 Work Study: (Office Assistant)
•
• •
Responsible for general office tasks including answering phones, data entry, filing, running errands, while assisting students, faculty and staff
Monitor campus bulletin boards and showcases for timeliness and compliance.
Transfer calls and take accurate messages; help visitors by directing them, answering their questions politely and hand out requested
Law Offices of Brad S Schenerman— Newark, NJ 2010 Office Clerk (Intern)
• Performed administrative tasks, such as answering telephone calls and filing.
• Sorted and distributed incoming and outgoing USPS, Express Mail and packages.
• Handled monetary deposits
• Maintained and scanned police and court documents for storing and organizing data.
Customer Service Representative Newark, NJ 2015
• Open and maintain customer account by recording information
• Maintain large accounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Place or cancel orders
• Advise on company information
SKILLS
Microsoft Office Suite 2010: Word, PowerPoint, Excellent Communication and Listening skills, High level creatively, Problem resolution skills, Ability to organize events, Created business and marketing plans for school project
WHITNEY V. JACKSON
555 Elizabeth Ave Newark, NJ 07112
------------------------
W.JACK@LIVE.COM
OBJECTIVE
Seeking customer-service position. Anticipate needs, hard-working, and service-oriented worker.
EDUCATION
Touro College— New York, New York
Associate of Business Administration Bachelors in Business Management/Marketing
EMPLOYMENT HISTORY
Cosi Inc.
• • •
•
New York, NY 2014-18 Engaged guests with enthusiasm and hospitality by explaining menu items and answering all inquiries
Created a unique guest experience by increasing their knowledge of coffee recipes, blends, and preparation styles
Maintained high standards of food and beverage safety by checking temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
Oversaw team operations by making sure all staff members exercised effective communication, while setting the example by taking orders from customers myself
Touro College New York, NY 2015-16 Work Study: (Office Assistant)
•
• •
Responsible for general office tasks including answering phones, data entry, filing, running errands, while assisting students, faculty and staff
Monitor campus bulletin boards and showcases for timeliness and compliance.
Transfer calls and take accurate messages; help visitors by directing them, answering their questions politely and hand out requested
Law Offices of Brad S Schenerman— Newark, NJ 2010 Office Clerk (Intern)
• Performed administrative tasks, such as answering telephone calls and filing.
• Sorted and distributed incoming and outgoing USPS, Express Mail and packages.
• Handled monetary deposits
• Maintained and scanned police and court documents for storing and organizing data.
Customer Service Representative Newark, NJ 2015
• Open and maintain customer account by recording information
• Maintain large accounts of incoming calls
• Identify and assess customers' needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Place or cancel orders
• Advise on company information
SKILLS
Microsoft Office Suite 2010: Word, PowerPoint, Excellent Communication and Listening skills, High level creatively, Problem resolution skills, Ability to organize events, Created business and marketing plans for school project