Whintey Surfass
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Location: Salt Lake City, UT, USA
University: Salt Lake Community College
Major: Cosmetology and Buisness

Whintey Surfass

WHITNEY SURFASS
3467 E. Danish Rd. xxx-xxx-xxxx
Sandy, UT 84093 xxx-xxx-xxxx
EDUCATION
High School Diploma, Brighton High, Salt Lake City, Utah, June 2006
Cosmetology Degree, Salt Lake Community College, June 2006
 Business Management Courses
 Communication Courses
Cosmetology Degree, Cameo Collage of Essential Beauty, October 2008
OBJECTIVE
I seek a position in the field of retail management in a company where I can use my innovative ideas, experience in the fashion retail industry, as well as my dynamic personality for the benefit of the company.
WORK EXPERIENCE
Store Manager & Buyer, Denton Home, Holladay, UT, October 2015 to Current
 Calculating the impact of any purchases on company sales and gross margin
 Attending trade fairs and demonstrations to research new products and suppliers.
 Set up store per new store guidelines.
 Responsible for enhancing the company’s profits by acquiring suitable goods at a competitive price through sensible planning and careful purchasing.
 Sourcing suppliers through contacts, conferences, networking events & the Internet
 Assisting with the preparation and implementation of formal bids to buy stock.
 Maintaining procurement documents in a systematic and auditable fashion.
 Grew top line sales by 30% over 2016 in a not well-established location by consistent sales coaching, implementing web sales, and networking with key clients.
Department Manager & Acting Store Manager, Rue21, Vernal, UT, March 2012 to July 2012
 Completed Woman's Visual Floor Set and Mannequin up-dates.
 Hire and train a group of 10 people in the sales team to meet the need for new staff at the newly set up Rue21.
 Scheduled employee's according to availability and special request. While ensuring proper coverage of store needs, during peak hours.
 Manage store operations by ensuring exceptional performance and excellent customer services.
 Ensured corporate goals were met and exceeded while focusing on visual presentation, customer service, staff development, and expense control.

Store Manager and District Merchandizer, Bohme Boutique, Murray, UT, May 2011 to March 2012
 Scheduled employee's according to availability and special request. While ensuring proper coverage of store needs, during peak hours.
 Ensured corporate goals were met and exceeded while focusing on visual presentation, customer service, staff development, and expense control.
 Directed and help develop 20 employees, monitored daily sales and customer service performance.
 Set aggressive yet realistic goals to ensure success.
 Organizing the effective and efficient utilization of store space.
 Working closely with the management and marketing team to increase sales. Recommending brand, price point and buying depth strategies.
 Working with the VM Manager & sales teams to achieve commercial goals.
 Involved in rearranging, remerchandising & replenishing new stock as it arrives. Analyzing sales figures and forecasting future sales volumes.
 Communicating with other retail channels on overall business plans. Coordinating store display in line with brand guidelines and strategy.
 Delivering weekly floor moves, window installations and mannequin styling.
 Translating catalogues & promotions into real designs on the showroom floor.
 Reporting on mark down strategies, current performance and market trends.
Administrative & Accounts Receivable Clerk, Denton House Int., Salt Lake City, UT, Sept 2009 to July 2011
Sales Associate, Spring Communications, Taylorsville, UT, November 2008 to February 2009
Customer Care Specialist, American Express, West Valley, UT, April 2007 to January 2008
Sale Associate, Forever Young Shoes, Midvale, UT September 2004 to June 2006
 Spoke with customer to find their personal style or look
 Took nightly floor and weekly stock inventory
 Ran registers and counted till nightly
 Monitored dressing rooms to prevent shoplifting
SKILLS AND ACTIVITIES
 Completed Microsoft Excel and Power Point proficiency courses, and exceptional computer and internet commerce skills.
 Excellent customer service and people skill.
 Adept at handling a fast-paced atmosphere with efficiency while keeping close attention to detail.
 Enthusiastic team-leader and outstanding communicator, one-on-one as well as with groups.
 Hardworking team member who gets along with everyone.
 Improving existing buying processes by closely examining current systems.
 Taking into account customer demand and price before making a decision to buy.
 Fully conversant with modern procurement, sourcing and negotiating techniques.
 Able to cope with the demands of a fast paced and changing business.
 Ability to negotiate at decision-making levels to Directors and Senior Managers.
 Able to deal with frequent changes to and unexpected delays in the buying process.

Retail, buyer, manager