Wendy Turner
Office Manager (Mental Health Office)
Virginia Felder LMFT- Atlanta, GA
2013-2018
• Ran all aspect of practice
o Scheduled appointments
o Verified insurance
o Posted patient and insurance payments
o Processed insurance claims and appeals
• Implemented newer medical billing software A+Delphi PBS
• Updated phone call notation
• Processed payroll
• Implemented tax preparation ledgers
Customer Service Representative (Service and Collection Departments)
Sears Regional Credit Card Operation Center- Atlanta, GA
1991-2001
• Handled customer inquiries both telephonically and by email
• Researched required information using available resources
• Provided customers with product and service information
• Processed orders, forms and applications
• Identified and escalated priority issues
Office Manager (Mental Health Office)
Virginia Felder LMFT- Atlanta, GA
2013-2018
• Ran all aspect of practice
o Scheduled appointments
o Verified insurance
o Posted patient and insurance payments
o Processed insurance claims and appeals
• Implemented newer medical billing software A+Delphi PBS
• Updated phone call notation
• Processed payroll
• Implemented tax preparation ledgers
Customer Service Representative (Service and Collection Departments)
Sears Regional Credit Card Operation Center- Atlanta, GA
1991-2001
• Handled customer inquiries both telephonically and by email
• Researched required information using available resources
• Provided customers with product and service information
• Processed orders, forms and applications
• Identified and escalated priority issues