Well-versed Accounting Clerk /IT Apprentice
Darlene Rosel Coleman
------------/in/darlenercoleman
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Well-versed Accounting Clerk
PROFESSIONAL SUMMARY
Enthusiastic recent graduate in Information Technology and upcoming graduate in Software Engineering seeking position in Accounting Department to assist in transforming and maintaining an automated-accounting environment that utilizes modern technologies. Works well independently and as a team-player receiving recognition for initiating change, team spirit, and unity to achieve task and organizational goals. Provides quality customer service, collections and account maintenance to clients in a variety of industries. Exemplifies above average work ethics and disposition in challenging situations.
SKILLS / STRENGTHS
Accounts Receivables (2-3 Years) Credit Collections (2-3 Years) Accounts Payable (1.2 Years)
Communications Leadership Problem Solving
Autodidact Team Motivator Detailed Oriented
Excel (Intermediate) SAP (Fundamental) QuickBooks (Novice)
Peachtree/Sage 50 (Novice)
PROFESSIONAL EXPERIENCE/ACHIEVEMENTS
? Achieved and maintained 95% 5-star maximum rating in customer satisfaction effectively reducing customer call backs
? Succeeded in reducing 90+ delinquent accounts resulting in improving aging report by 10% quarterly
Customer Service Professional - Sykes Enterprise Denver, CO
08/2016 � 02/2017
? Consulted 10-15 inbound customers hourly regarding account status and activities
? Assisted customer 5% of inbound calls with phone/online order entry
? Advised 2% of customer on online account tech support and account maintenance call volume 50-100 daily
Mail Processing Clerk Seasonal- United States Postal Service Chicago, IL
12/2015 - 12/2016
? Sorted and distributed 3 - 6 large bins of mail and packages hourly as part of a processing team
? Verified and tracked postal 15-20 non-deliveries per night for redistribution increasing customer satisfaction
? Organized and maintained 250-500 package holding cage facilitating prompt retrieval and distribution of parcels
? Assisted front line team with customer service resulting in 25% lower wait time for customers during rush hour
Entrepreneur - DRC Independent Contractor Chicago, IL
11/1999 - 12/2015
? 2 -3 years Accounting Clerk/New Accounts Coordinator responsible for maintaining customer accounts and providing exceptional collection services
? Designed 1-2 spreadsheets which enabled clients to track monthly expenses
? Assisted 4-5 clients weekly in creating personal budgets
? Performed 1-5 outbound calls daily to generate leads
Accounting Clerk - Various Temporary Assignments � AccounTemps,
8/1995 � 2001
? Assisted controller in performing month end close logging 10-20 journal entries
? Independently created and maintained 100+ voucher and invoice systems
? Processed 100+ remittances for Accounts Receivables daily
? Responsible for 1-2 bank deposits daily and 10-20 bank reconciliations line items monthly
EDUCATION /ACHIEVEMENTS
? Achieved Deans List status for 3 years
Software Engineering Regis University Master of Science
October 2015 � Till now
Information System Management & Architecture Colorado State University- Global Campus Certification
2015
Network & Information Security Analysis Colorado State University- Global Campus 2 Certification
2015
Information Technology Colorado State University-Global Campus Bachelor of Science
October 2013 - June 2015
Darlene Rosel Coleman
------------/in/darlenercoleman
------------
------------
Well-versed Accounting Clerk
PROFESSIONAL SUMMARY
Enthusiastic recent graduate in Information Technology and upcoming graduate in Software Engineering seeking position in Accounting Department to assist in transforming and maintaining an automated-accounting environment that utilizes modern technologies. Works well independently and as a team-player receiving recognition for initiating change, team spirit, and unity to achieve task and organizational goals. Provides quality customer service, collections and account maintenance to clients in a variety of industries. Exemplifies above average work ethics and disposition in challenging situations.
SKILLS / STRENGTHS
Accounts Receivables (2-3 Years) Credit Collections (2-3 Years) Accounts Payable (1.2 Years)
Communications Leadership Problem Solving
Autodidact Team Motivator Detailed Oriented
Excel (Intermediate) SAP (Fundamental) QuickBooks (Novice)
Peachtree/Sage 50 (Novice)
PROFESSIONAL EXPERIENCE/ACHIEVEMENTS
? Achieved and maintained 95% 5-star maximum rating in customer satisfaction effectively reducing customer call backs
? Succeeded in reducing 90+ delinquent accounts resulting in improving aging report by 10% quarterly
Customer Service Professional - Sykes Enterprise Denver, CO
08/2016 � 02/2017
? Consulted 10-15 inbound customers hourly regarding account status and activities
? Assisted customer 5% of inbound calls with phone/online order entry
? Advised 2% of customer on online account tech support and account maintenance call volume 50-100 daily
Mail Processing Clerk Seasonal- United States Postal Service Chicago, IL
12/2015 - 12/2016
? Sorted and distributed 3 - 6 large bins of mail and packages hourly as part of a processing team
? Verified and tracked postal 15-20 non-deliveries per night for redistribution increasing customer satisfaction
? Organized and maintained 250-500 package holding cage facilitating prompt retrieval and distribution of parcels
? Assisted front line team with customer service resulting in 25% lower wait time for customers during rush hour
Entrepreneur - DRC Independent Contractor Chicago, IL
11/1999 - 12/2015
? 2 -3 years Accounting Clerk/New Accounts Coordinator responsible for maintaining customer accounts and providing exceptional collection services
? Designed 1-2 spreadsheets which enabled clients to track monthly expenses
? Assisted 4-5 clients weekly in creating personal budgets
? Performed 1-5 outbound calls daily to generate leads
Accounting Clerk - Various Temporary Assignments � AccounTemps,
8/1995 � 2001
? Assisted controller in performing month end close logging 10-20 journal entries
? Independently created and maintained 100+ voucher and invoice systems
? Processed 100+ remittances for Accounts Receivables daily
? Responsible for 1-2 bank deposits daily and 10-20 bank reconciliations line items monthly
EDUCATION /ACHIEVEMENTS
? Achieved Deans List status for 3 years
Software Engineering Regis University Master of Science
October 2015 � Till now
Information System Management & Architecture Colorado State University- Global Campus Certification
2015
Network & Information Security Analysis Colorado State University- Global Campus 2 Certification
2015
Information Technology Colorado State University-Global Campus Bachelor of Science
October 2013 - June 2015