Waitress/bottle girl
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Waitress/bottle girl

Tyjanah McGrue
1445 Lakeside Estates Dr.
Houston, TX 77042
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Experienced in providing over three years of telephone and face-to-face customer service. Knowledgeable with customer service software, handling customer complaints, and maintaining a positive and friendly disposition. Utilized my knowledge of retail and customer satisfaction to effectively assisted customers. Hoping to use my wealth of experience to attain employment in a customer service role.
PROFESSIONAL EXPERIENCE
ALORICA??????????? San Antonio, TX
Customer Service Representative??????? March 2017 � February 2019

� Answered calls from customers over the phone, email, online chat, social media to resolve their questions or concerns
� Maintained and updated customer information
� Resolved and de-escalated any issues in a professional manner
� Escalated calls to supervisor when necessary and appropriate
� Responded to requests for assistance and/or possible processing of credit card authorizations
� Tracked call-related information for auditing and reporting purposes
� Provided feedback reports on call issues related to downtime and/or training issues
� Upsell to customers as necessary

WHATABURGER?????????? San Antonio, TX
Team Member??????????February 2015 � March 2017

� Ensured the compliance of the store�s standard operating procedures
� Filled position chart and made certain that it is properly balanced for operational excellence
� Made sure all team members met the company�s standards in uniform and personal hygiene
� Ensured the kitchen stations used the proper procedures for food preparation and handling
� Communicated any encountered problems to the Restaurant General Manager so the appropriate actions can be taken

EDUCATION

THEODORE ROOSEVELT SENIOR HIGH SCHOOL??? ??? San Antonio, TX
General Educational Development Diploma
ADDITIONAL SKILLS

� Excellent communication skills with a focus on customer service
� Experience with Microsoft Office � Word & Excel
� 60 WPM