Virtual Assistant
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Location: Easley, SC, USA
School: Clemson University
Field of study: Sociology

Virtual Assistant

Emily J. Duncan

1937 Mt Tabor Church Rd ~ Easley, South Carolina 29640
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EDUCATION
Bachelor of Science in Sociology, 2005
CLEMSON UNIVERSITY, Clemson, SC
Emphasis in Criminal Justice
Minor in Health Science
HOPE Scholarship recipient
Worked as an Orientation Ambassador during Summer of 2000

PROFESSIONAL EXPERIENCE
Mar. 2009 – Sept. 2018 and July 2019 - Current Business Office Manager
HEARTLAND HEALTHCARE CENTERS, Greenville, SC
Prepare and submit monthly resident billings for services provided as well as submit claims
for Medicare, Insurance, and Medicaid residents.
Monitor and manage the accounts receivable private, Medicare, Medicaid, and insurance
collection process
Maintain financial records including cash receipts, cash disbursements; accounts receivable,
and accounts payable
Participate in the resident admission process by providing explanations of the facility’s rates,
billing cycle and payment terms
Prepare and process A/R invoices on a timely basis
Point person for discussion with families and residents regarding the long-term care South
Carolina Medicaid Program and process
Evaluate financial eligibility of residents wanting to apply for Medicaid in the nursing facility
in a timely manner to protect the facilities interest
Make contact and meet with all parties necessary to gather required documentation to ensure
proper processing of South Carolina Medicaid applications
Adhere to Medicaid processing deadlines, and quickly determine whether Medicaid pending
cases require legal referral to assist with the Medicaid process
Consistently work with the appropriate Local Dept. or Social Services caseworkers for case
status updates
Document all Medicaid pending cases
Provide administrative support to the Business Office Coordinator.
Perform administrative and clerical duties such as typing, filing, maintaining records and
statistical and financial data.
Maintain and update residents’ medical records.
Responsible for registry management.

Sept. 2018 – Jul. 2019 Admissions Director
MAGNOLIA MANOR OF GREENVILLE, Greenville, SC
Admit patients by directing the admissions process
Develop, implement and maintain revenue-generating strategies
Determine and implement admissions best-practices
Promote the facility
Maintain a satisfied patient base

Oct. 2007 – Aug. 2008 Human Services Specialist – Adult Protective Services
GREENVILLE COUNTY DEPARTMENT OF SOCIAL SERVICES, Greenville, SC
Determine eligibility for human service programs.
Conduct in-office and/or on-site interviews and/or assessments.
Analyze medical, physiological and/or vocational information to help determine an individual’s capabilities.
Develop and monitor client service plans.


INTERNSHIPS
2005
NEW FOUNDATIONS CHILDREN & FAMILY SERVICES, Anderson, SC
Observe and supervise group of young males with behavioral and emotional disabilities.
Attend staff meetings, treatment meetings, and case conferences to discuss child’s treatment.
2003
ANDERSON COUNTY DEPARTMENT OF JUVENILE JUSTICE, Anderson, SC
Become acquainted with and learn the overall operations of DJJ including: the policy and procedures of DJJ, the daily programs and activities, the role of a DJJ case worker and the role of DJJ in the criminal justice system.
Participate in court hearings.
Maintain client files.

COMPUTER SKILLS
Windows OS
Microsoft Office Suite
Internet Explorer
Google
GSuite
Facebook, Instagram, Pinterest, LinkedIn
WordPress
Certificate of course completion for Microsoft Excel I & II & Microsoft Access