Vince Tillona Resume
Vincent S. Tillona, PMP, SMC, AMC
Wyckoff, New Jersey –------------ – ------------ – ------------/in/vincetillona/
OVERVIEW
PMP, Senior Project and Program Manager, Scrum and Agile Master Certified
Dynamic and decisive professional equipped with more than 30 years of management and consulting leadership
Creative problem solver and innovator experienced in process re-engineering, targeting technology to improve service delivery, processing efficiency, revenue generation, and ongoing expense reduction
EXPERIENCE
Fujitsu America, New York, NY, November 2009 – October 2018 (Left due to a 20% workforce reduction)
Served as sales team Project Manager/Strategist as well as SaaS practice advisor throughout
Fujitsu America, Office of the CEO, April 2018 – October 2018
Promoted to Chief Scrum Master/Agile Coach and Program Manager reporting to Director of Operations
Managed $1.5 million firmwide transformation to an Agile DevOps model within a SAFe framework
Chief Scrum Master advising 5 cross-functional scrum teams with a backlog of 120+ user stories each
Led the development of all training materials and training plans
Managed training of 800 users in fundamentals, 150 Scrum Masters, 100 Product Owners, and 20 Coaches
Led the formation and management of a 30-Community of Excellence to advise the program
Comerica Bank, Detroit, MI (Fujitsu Client), September 2017 – March 2018
Scrum Master
Scrum Master of $3 million budget and team of 6 to design a risk management platform using Archer
Scope included risk management, business continuity planning, and vendor management departments
Fujitsu America, Office of the CIO and Enterprise PMO, February 2016 – August 2017
Program Manager
Managed $5 million budget and team of 57 across 9 projects in consolidation of 2 Fujitsu Montreal offices
Program saved $2 million in year 1 and a projected $5 million per year in years 2 to 5
400+ services moved to data centers in Montreal, Toronto, and Dallas to support maintenance and redundancy
Program consisted of: LAN refresh (team of 9), network refresh (team of 11), server consolidation (team of 7), backup and storage consolidation (team of 5), implementation of 2 internal cloud-based telephone systems (team of 5, reducing telephone costs by $840,000 a year), relocation of Fujitsu’s Canadian call center (60 reps managing over 20 clients with a team of 5), build of retail R&D network supporting 6 $1 million+ clients (team of 7), upgrade of corporate VPN infrastructure to NetScaler (team of 5), optimization of Microsoft Exchange and desktop encryption upgrade for 1000+ users (team of 3)
Brookfield Properties, Toronto, Canada (Fujitsu Client), October 2014 – January 2016
Senior Project Manager
Managed budgets of $250,000 to $2 million with team of 4 through all phases of SDLC for projects, including:
Upgrade of Windows Explorer and Windows 7 for 600+ users
Consolidation of smaller office relocations
Internalized third-party contracts leading to savings of $1 million in year 1 and $1.5 million ongoing
Managed internal transitions of active directory, access management, and security streams
Sold conversion of 2 third-party services to Fujitsu, leading to $750,000 in revenue over the next 2 years
Fujitsu America Enterprise Services for Citigroup, Inc. (Fujitsu Client), New York, NY
Oracle ERP Infrastructure Upgrade, January 2014 – December 2014
Senior Project Manager
Led the infrastructure upgrade with a $2.5 million budget and a cross-geographical team of 8 engineers
Converted hardware, storage, and networking for an upgrade to Oracle ERP R12 and for related development upgrades to Endeca, MDM, OID/OAM, SOA, Hyperion, Tableau BI, and internal/external access portals
Blue Cross Blue Shield of North Carolina (Fujitsu Client), July 2013 – December 2013
Scrum Master, Infrastructure Stability Program
Managed a scrum team of 5 with a $350,000 budget
Implemented DataPower and Mobius infrastructure upgrades to provide high availability and allow for the 65% increased growth expected from implementation of the Affordable Care Act
Citizens Bank, Providence, RI (Fujitsu Client), March 2012 – June 2013
Program Manager, Conversion to Managed Services, Virtual Desktop Transformation
Managed the outsourcing of the Citizens Bank infrastructure to Fujitsu Managed Services with a budget of $8 million, revenue of $15 million over 5 years, and a cross-geographical team of 60
Converted 10,000 user workstations to a cloud environment, reducing client support costs by 82%
Discovered the usage of 350+ applications, remediated and tested 300+ applications, converted all user data, and managed the training of and communications with all users
Bank of America/Merrill Lynch, New York, NY (Fujitsu Client), November 2009 – March 2012
Program Manager, Performance Lab
Merged the physical labs and processes of 2 legacy performance testing teams of 12 and 18 team members, respectively, resulting in a $1 million annual savings
Managed the creation of 8 standardized tests with 22 types of measurement and performance metrics
Led 23 performance testing engagements
JPMorgan Chase, Jersey City, NJ, November 2008 – November 2009
Senior Project Manager, Asset Management Common Services PMO
Managed a $350,000 budget and a cross-geographical team of 5 in the position and security master, core messaging, and account management system implementations for an Eagle STAR accounting system
Managed smaller projects, including new DTCC affirmation and trade netting systems
Scivantage, Inc., Jersey City, NJ, March 2006 – October 2008
Senior Project Manager, Deployment and Customer Service
Implemented processes for the continuous flow of defect corrections, system enhancements, maintenance, and compliance requests for 18 major clients with a combined revenue of $6.5 million
Improved productivity 27% and decreased the defect rate by 32%, utilizing a combination of improved QA practices, resource planning tools, procedural enhancements, and environmental changes
Managed teams of 3 to 6 in customization and implementation of SaaS-based trading systems
Developed statements of work, budgets, specifications, project plans, and end-user documentation
ADP Clearing and Outsourcing Services, New York, NY (and predecessor firms)
March 2000 – March 2006
Vice President, Systems Development, October 2005 – March 2006
Assistant Director of Operations, March 2000 – September 2005
Liaised with senior operations managers to ensure timely and accurate completion of process automation
Managed cashiering operations staff of 50+, including receive and deliver, government clearance, foreign securities clearance, transfers, and reorganization
Managed firm administration team of 30+, including PMO, client conversion teams, operations finance, stock record, bank reconciliation, correspondent billing, desktop maintenance, mail, purchasing, fulfillment, business continuity planning, facilities, premises security, records retention, and vendor management
Implemented hot and cold business continuity sites
National Financial Services Co., Fidelity Investments, New York, NY, February 1995 – March 2000
Director of Desktop Technology, Project Manager, and Business Analyst
Managed a $2 million budget in the standardization and support of the firm’s desktop infrastructure with full redundancy, including servers, workstations, desktop application development and maintenance, quality assurance, integration, hardware and software selection, and purchasing
Implemented a centralized help desk to coordinate service for over 800 workstations
Managed the Y2K software modification, quality assurance, and implementation process
Kemper Clearing Corp, Milwaukee, WI, February 1988 – January 1995
Vice President and Chief of Staff to the Chief Operating Office
Managed a $650,000 budget and a team of 25 for the PMO, PC technology and support, telecomm, purchasing, fulfillment, facilities management, mail, stock record, and account reconciliation
EDUCATION: Bachelor of Science, Business Administration, Cardinal Stritch University, Milwaukee, WI
CERTIFICATIONS: PMP, Scrum Master, and Agile Master Certified
TRAINING: SIFMA Securities Industry Institute, Wharton School of Business
Vincent S. Tillona, PMP, SMC, AMC
Wyckoff, New Jersey –------------ – ------------ – ------------/in/vincetillona/
OVERVIEW
PMP, Senior Project and Program Manager, Scrum and Agile Master Certified
Dynamic and decisive professional equipped with more than 30 years of management and consulting leadership
Creative problem solver and innovator experienced in process re-engineering, targeting technology to improve service delivery, processing efficiency, revenue generation, and ongoing expense reduction
EXPERIENCE
Fujitsu America, New York, NY, November 2009 – October 2018 (Left due to a 20% workforce reduction)
Served as sales team Project Manager/Strategist as well as SaaS practice advisor throughout
Fujitsu America, Office of the CEO, April 2018 – October 2018
Promoted to Chief Scrum Master/Agile Coach and Program Manager reporting to Director of Operations
Managed $1.5 million firmwide transformation to an Agile DevOps model within a SAFe framework
Chief Scrum Master advising 5 cross-functional scrum teams with a backlog of 120+ user stories each
Led the development of all training materials and training plans
Managed training of 800 users in fundamentals, 150 Scrum Masters, 100 Product Owners, and 20 Coaches
Led the formation and management of a 30-Community of Excellence to advise the program
Comerica Bank, Detroit, MI (Fujitsu Client), September 2017 – March 2018
Scrum Master
Scrum Master of $3 million budget and team of 6 to design a risk management platform using Archer
Scope included risk management, business continuity planning, and vendor management departments
Fujitsu America, Office of the CIO and Enterprise PMO, February 2016 – August 2017
Program Manager
Managed $5 million budget and team of 57 across 9 projects in consolidation of 2 Fujitsu Montreal offices
Program saved $2 million in year 1 and a projected $5 million per year in years 2 to 5
400+ services moved to data centers in Montreal, Toronto, and Dallas to support maintenance and redundancy
Program consisted of: LAN refresh (team of 9), network refresh (team of 11), server consolidation (team of 7), backup and storage consolidation (team of 5), implementation of 2 internal cloud-based telephone systems (team of 5, reducing telephone costs by $840,000 a year), relocation of Fujitsu’s Canadian call center (60 reps managing over 20 clients with a team of 5), build of retail R&D network supporting 6 $1 million+ clients (team of 7), upgrade of corporate VPN infrastructure to NetScaler (team of 5), optimization of Microsoft Exchange and desktop encryption upgrade for 1000+ users (team of 3)
Brookfield Properties, Toronto, Canada (Fujitsu Client), October 2014 – January 2016
Senior Project Manager
Managed budgets of $250,000 to $2 million with team of 4 through all phases of SDLC for projects, including:
Upgrade of Windows Explorer and Windows 7 for 600+ users
Consolidation of smaller office relocations
Internalized third-party contracts leading to savings of $1 million in year 1 and $1.5 million ongoing
Managed internal transitions of active directory, access management, and security streams
Sold conversion of 2 third-party services to Fujitsu, leading to $750,000 in revenue over the next 2 years
Fujitsu America Enterprise Services for Citigroup, Inc. (Fujitsu Client), New York, NY
Oracle ERP Infrastructure Upgrade, January 2014 – December 2014
Senior Project Manager
Led the infrastructure upgrade with a $2.5 million budget and a cross-geographical team of 8 engineers
Converted hardware, storage, and networking for an upgrade to Oracle ERP R12 and for related development upgrades to Endeca, MDM, OID/OAM, SOA, Hyperion, Tableau BI, and internal/external access portals
Blue Cross Blue Shield of North Carolina (Fujitsu Client), July 2013 – December 2013
Scrum Master, Infrastructure Stability Program
Managed a scrum team of 5 with a $350,000 budget
Implemented DataPower and Mobius infrastructure upgrades to provide high availability and allow for the 65% increased growth expected from implementation of the Affordable Care Act
Citizens Bank, Providence, RI (Fujitsu Client), March 2012 – June 2013
Program Manager, Conversion to Managed Services, Virtual Desktop Transformation
Managed the outsourcing of the Citizens Bank infrastructure to Fujitsu Managed Services with a budget of $8 million, revenue of $15 million over 5 years, and a cross-geographical team of 60
Converted 10,000 user workstations to a cloud environment, reducing client support costs by 82%
Discovered the usage of 350+ applications, remediated and tested 300+ applications, converted all user data, and managed the training of and communications with all users
Bank of America/Merrill Lynch, New York, NY (Fujitsu Client), November 2009 – March 2012
Program Manager, Performance Lab
Merged the physical labs and processes of 2 legacy performance testing teams of 12 and 18 team members, respectively, resulting in a $1 million annual savings
Managed the creation of 8 standardized tests with 22 types of measurement and performance metrics
Led 23 performance testing engagements
JPMorgan Chase, Jersey City, NJ, November 2008 – November 2009
Senior Project Manager, Asset Management Common Services PMO
Managed a $350,000 budget and a cross-geographical team of 5 in the position and security master, core messaging, and account management system implementations for an Eagle STAR accounting system
Managed smaller projects, including new DTCC affirmation and trade netting systems
Scivantage, Inc., Jersey City, NJ, March 2006 – October 2008
Senior Project Manager, Deployment and Customer Service
Implemented processes for the continuous flow of defect corrections, system enhancements, maintenance, and compliance requests for 18 major clients with a combined revenue of $6.5 million
Improved productivity 27% and decreased the defect rate by 32%, utilizing a combination of improved QA practices, resource planning tools, procedural enhancements, and environmental changes
Managed teams of 3 to 6 in customization and implementation of SaaS-based trading systems
Developed statements of work, budgets, specifications, project plans, and end-user documentation
ADP Clearing and Outsourcing Services, New York, NY (and predecessor firms)
March 2000 – March 2006
Vice President, Systems Development, October 2005 – March 2006
Assistant Director of Operations, March 2000 – September 2005
Liaised with senior operations managers to ensure timely and accurate completion of process automation
Managed cashiering operations staff of 50+, including receive and deliver, government clearance, foreign securities clearance, transfers, and reorganization
Managed firm administration team of 30+, including PMO, client conversion teams, operations finance, stock record, bank reconciliation, correspondent billing, desktop maintenance, mail, purchasing, fulfillment, business continuity planning, facilities, premises security, records retention, and vendor management
Implemented hot and cold business continuity sites
National Financial Services Co., Fidelity Investments, New York, NY, February 1995 – March 2000
Director of Desktop Technology, Project Manager, and Business Analyst
Managed a $2 million budget in the standardization and support of the firm’s desktop infrastructure with full redundancy, including servers, workstations, desktop application development and maintenance, quality assurance, integration, hardware and software selection, and purchasing
Implemented a centralized help desk to coordinate service for over 800 workstations
Managed the Y2K software modification, quality assurance, and implementation process
Kemper Clearing Corp, Milwaukee, WI, February 1988 – January 1995
Vice President and Chief of Staff to the Chief Operating Office
Managed a $650,000 budget and a team of 25 for the PMO, PC technology and support, telecomm, purchasing, fulfillment, facilities management, mail, stock record, and account reconciliation
EDUCATION: Bachelor of Science, Business Administration, Cardinal Stritch University, Milwaukee, WI
CERTIFICATIONS: PMP, Scrum Master, and Agile Master Certified
TRAINING: SIFMA Securities Industry Institute, Wharton School of Business