Victoria DeLand
English Literature
Location: Richmond, Texas, USA
University: University Of Houston
Major: English Literature

Victoria DeLand

Accomplished and achievement-driven recent Liberal Arts and Social Sciences graduate.
Education:
2012-2018
University of Houston: Bachelors Degree in English Literature
Relevant Coursework: Mastery of written language and linguistics, Intensive writing courses, Psychology Minor including child development and sociology courses.

Skills:
Excellent communication/ interpersonal skills
Able to work well under pressure and multitask
Experience in Microsoft Word, Excel, and PowerPoint
Typing Speed 75 Wpm
Social Media platform experience (Facebook, Google+, LinkedIn, Instagram)

Collegiate and Community Experience:
Study Abroad program in Costa Rica – taught Elementary level English courses
Peer tutoring
Worked full-time in customer service positions while obtaining Bachelor’s degree


Work Experience:

02/2015-07/2016
The Cheesecake Factory, Houston- Galleria, TX Server Customer service- including taking orders, using Point of Sales systems, handling and correcting customer complaints, training new hire staff members.

06/2012-02/2015
Kelley’s Country Cookin’, Pearland, TX Server
Customer service- including taking orders, using Point of Sales systems, handling and correcting customer complaints, training new hire staff members.

06/2011-04/2012
Denny’s, Fort Gratiot, MI Server
Customer service- including taking orders, using Point of Sales systems, handling and correcting customer complaints, training new hire staff members. Help oversee my peers and help create and manage server scheduling.



Personal References Available Upon Request

Server, multitask, customer service