Veterinary Resume
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Veterinary Resume

Kacey Elizabeth Ford
315 N Boulevard #4 ------------
Richmond, VA 23220 K------------

EDUCATION:
Virginia Commonwealth University; GPA=3.47 August 2012- May 2016
Major: Business Administration and Management

George Marshall High School, Falls Church, Virginia; GPA = 3.5
8 Credits Dual Enrollment Classes, NOVA Community College June 2012

CERTIFICATIONS:
Professional Certification in Customer Service, NRF Foundation, April 2014-2018

WORK EXPERIENCE:
Admissions Counselor at the Richmond SPCA May �18-Currently
o Appropriately selecting and transporting animals from animal control shelters
o Reading and understanding full medical records, x-ray results, blood work results, DVM findings and notes, administered medications, and vaccine history
o Performing brief medical exams in search for potential health issues
o Performing initial medical intake (based on medical history):
? Cats: FVRCPC, FELV/FIV Test, De-wormer, Microchip
? Dogs: DA2PPC, Bordetella (Intra and Inj), HW Test, De-wormer, Microchip
o Proficient in pulling blood samples for HW confirmation and blood work/senior labs
o Quality customer service and counseling to the public trying to surrender pets
o Proficient documentation using all Microsoft platforms, Avi-Mark and Pet point
Lead Client Service Representative at The Susan January �17-May �18
M. Markel Veterinary Hospital at the Richmond SPCA
o Front desk management of high volume hospital and quality customer service in regards to clients, patients, staff members and various veterinary professionals
o Checking in/out clients for daily medical and surgical appointments
o Scheduling all medical appointments and surgical appointments including spay/neuter, dental treatments and cleanings, HW treatment, mass/cyst removal, orthopedic, exploratory, etc
o Answering emails in regards to clients, patients, and other vet practices
o High volume customer service phone support and follow up calls for DVM�s
o Advanced knowledge of feline and canine vaccinations, general diagnostics, creating requisitions and sample drop offs, and various medications and preventatives
o Food and prescription refills
o Faxing, scanning, and copying records and essential medical information




REFERENCES
o Lindsay Brockman LVT: ------------
o David Molinas DVM: ------------
o Emily Demasi:------------