Venane Brune's Resume
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Venane Brune's Resume

VENANE BRUNE

Objective
I am an erudite scholar with exceptional work ethics seeking professional growth. With my years in customer service I've gained a great understanding of consumer's needs as well as strong critical thinking. Being knowledgeable in both English and finance allows me to prosper in any position.
Education
Georgia Gwinnett College Enrolled | 2020
o BA English | 3.0 GPA
o Finance major
o Student Involvement [Volunteer work]
Employment
Front Desk Lead August 2017 � Present
Atlanta Marriott Buckhead Hotel & Conference Center

o Proficient in Lightspeed, PMS, MARSHA, GXP, Mobile Check-In, Li Lu
o Greet guest immediately with a friendly and sincere welcome while using a positive and clear speaking voice. Then responding with appropriate actions and accurate information.
o Promptly complete the registration process by inputting and retrieving information from a computer system to accommodate each guest to the best of Marriott�s abilities.
o Communicate effectively both verbally and in writing to provide clear direction to staff. Observe performance and encourage team improvement.
o Increased hotel property scores (Intent to recommend, check-in experience, staff service overall, and loyalty appreciation) by 40%
Sales Lead April 2016 � November 2017
Nordstrom Rack the Mall of Georgia

o Recommend, select, and help locate or obtain merchandise based on customer needs and desires. � Top Sales Associate of the Quarter 2X
o Direct and supervise employee engage in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
o Structured sales floor to promote and upsell merchandise for the daily goal
Internship January 2018 � May 2018
International Rescue Committee (IRC)

o Assigned refugees shelter, employment, and health providers
o Manage confidential documents
o Counseled public speaking groups

Skills & Hobbies

o Media Expert
o Microsoft Office
o Client Relations
o Team leadership/building
o Writing and reading
o Outdoor activities
o Networking