Vanessa Batten
VANESSA BATTEN
DRBROWN------------ |------------
OBJECTIVE:
To obtain a position in Customer Service that will allow me to use my experience and skills to the fullest ability within a company that will provide advancement potential.
EDUCATION:
Diploma George Washington Carver High, Chicago, IL
EXPERIENCE:
September 2019 – January 2020
ABM, Burns Harbor, IN
Administrative Assistant
Document employee attendance and report to supervisor daily
Maintain vacation request, call offs and sick time request and records
Monitor all incoming calls and mail, organize and report any issues to supervisor
Send email to supervisor regarding new employees and build employee personnel file
Process start and removal of badge and building pass access
January 2014 – January 2019
Lineage Logistics, University Park, IL
Customer Service Representative/Front Desk Receptionist
Answer phones, greet visitors, scheduling/prioritizing service activities to meet the customer expectations
Respond to all inquiries and complaints concerning receipts, shipments, invoices, and inventory from accounts
Maintain current accurate procedure book which details the processing, service standards and reporting requirements of each account
Assure timely invoicing of accounts and verify computer generated invoices and maintain damage records and back-order logs
Liaison between the warehouse personnel and the customer regarding invoicing or procedural changes
June 2012 – January 2014
Red Roof Inn, Chicago, IL
Front Desk Agent
Check guests in and out of hotel/group reservations
Answer incoming phone calls and maintain front desk area/Handle third party direct billing of guests cash and credit transactions
Solve guest disputes *internal and external*
Train new employees on company procedures and expectations
November 2001 - March 2012
Rush Presbyterian St. Lukes Medical Center, Chicago, IL
Food & Nutrition Supervisor
Daily Catering Orders
Cashier Responsibilities including cash handling for bank drops and cashier drawers
Supervise and train employees on correct policies and procedures
January 1998 – September 2001
Executive Plaza Hotel, Chicago, IL
Reservations Supervisor
Trained new agents and prepare weekly schedules
Forecasted weekly budgets and attended sales meetings
Posted and balanced deposits for reservations/sales groups
February 1994 – January 1998
Renaissance Chicago Hotel, Chicago, IL
PBX Operator/Reservation Agent/Accounting Assistant
Directed all incoming calls to requested destination within hotel and maintained quest faxes and messages
Reservations/Checked arrivals/Assist with in-house group events
Post deposits/Processed accounts receivables/Assisted billing coordinator with billing disputes
VANESSA BATTEN
DRBROWN------------ |------------
OBJECTIVE:
To obtain a position in Customer Service that will allow me to use my experience and skills to the fullest ability within a company that will provide advancement potential.
EDUCATION:
Diploma George Washington Carver High, Chicago, IL
EXPERIENCE:
September 2019 – January 2020
ABM, Burns Harbor, IN
Administrative Assistant
Document employee attendance and report to supervisor daily
Maintain vacation request, call offs and sick time request and records
Monitor all incoming calls and mail, organize and report any issues to supervisor
Send email to supervisor regarding new employees and build employee personnel file
Process start and removal of badge and building pass access
January 2014 – January 2019
Lineage Logistics, University Park, IL
Customer Service Representative/Front Desk Receptionist
Answer phones, greet visitors, scheduling/prioritizing service activities to meet the customer expectations
Respond to all inquiries and complaints concerning receipts, shipments, invoices, and inventory from accounts
Maintain current accurate procedure book which details the processing, service standards and reporting requirements of each account
Assure timely invoicing of accounts and verify computer generated invoices and maintain damage records and back-order logs
Liaison between the warehouse personnel and the customer regarding invoicing or procedural changes
June 2012 – January 2014
Red Roof Inn, Chicago, IL
Front Desk Agent
Check guests in and out of hotel/group reservations
Answer incoming phone calls and maintain front desk area/Handle third party direct billing of guests cash and credit transactions
Solve guest disputes *internal and external*
Train new employees on company procedures and expectations
November 2001 - March 2012
Rush Presbyterian St. Lukes Medical Center, Chicago, IL
Food & Nutrition Supervisor
Daily Catering Orders
Cashier Responsibilities including cash handling for bank drops and cashier drawers
Supervise and train employees on correct policies and procedures
January 1998 – September 2001
Executive Plaza Hotel, Chicago, IL
Reservations Supervisor
Trained new agents and prepare weekly schedules
Forecasted weekly budgets and attended sales meetings
Posted and balanced deposits for reservations/sales groups
February 1994 – January 1998
Renaissance Chicago Hotel, Chicago, IL
PBX Operator/Reservation Agent/Accounting Assistant
Directed all incoming calls to requested destination within hotel and maintained quest faxes and messages
Reservations/Checked arrivals/Assist with in-house group events
Post deposits/Processed accounts receivables/Assisted billing coordinator with billing disputes