Valerie Dominguez's Resume
no image
Valerie Dominguez's Resume

Valerie N. Dominguez V------------
2739 Ray Lieck, San Antonio, TX 78253 phone:------------


OBJECTIVE:
Seeking a position that will benefit from my 8 years of customer service and managerial experience of positive interaction skills that can improve a customer’s issues in an efficient, effective and creative manner as well as my growing knowledge in Early Childhood Education in which I am currently getting my degree in.

HIGHLIGHTS AND QUALIFICATIONS:
• Professional in appearance and strong work ethic.
• Highly organized with great attention to detail and follow-through.
• Flexible and willing to learn new procedures or tasks.
• Handles difficult and stressful situations with integrity and logic.
• Motivated, results oriented and highly efficient.

EMPLOYMENT HISTORY:

July 2018-August 2018 / IDEA MAYS – San Antonio, TX
Kindergarten Language Co- Teacher
• Teaching Direct Instruction
• Assisting with Eureka math when needed
• Making sure culture is taught to mastery

March 2015 to April 2018 / Fernandez & Fernandez Allstate Agency – San Antonio, TX
Sales Manager
• Focusing on meeting my monthly quota
• Receiving inbound calls and making outbound sales calls
• Assisting with billing issues and questions on policies
• Focusing on retention

EMPLOYMENT HISTORY:
June 2014 to December 2014 / Steven Reyes Allstate Agency – San Antonio, TX
Office Manager
• Focusing on meeting customers’ needs
• Assisting with billing issues and questions on policies
• Handling retention
• Employee scheduling

August 2013 to April 2014 / Medtronic Diabetes – San Antonio, TX
24 Hour Helpline Technician
• Assist customers over the phone on how to program their insulin pumps.
• Utilize SAP System and troubleshooting methods with customer to overcome the issues of a non-working pump.
• High call volume on a daily basis where multitasking is a must to ensure call is documented efficiently and accurately.

July 2008 to April 2013 / SYGMA Network – San Antonio, TX
Customer Service Representative
• Respond to customer inquiry calls assessing the customer’s needs and problems in order to deliver an ideal solution.
• Ensured input of all vendor and associate invoices.
• Process customer purchases in the system and arrange for shipment of goods.
• Reporting and maintaining inventory data for all shipments, returns and errors.
• Assist upper management with employee sales track.

EDUCATION: Currently have 91 credits to date.
• Ashford University - degree in Early Childhood Education. (2016-2019)
• Palo Alto Community College-San Antonio, TX (2007-2009)
• Highlands High School-San Antonio, TX HS Diploma Received (2006)
• O’Conner High School- San Antonio, TX (2003-2005)



References: Upon Request