Up to Date Resume
MORGAN TRAVIESO
------------ • ------------ • ------------/in/morgan-travieso
PROFESSIONAL SUMMARY:
I am an experienced sales and front office professional with excellent communication skills and the ability to handle multiple responsibilities with high-quality results. My successes include a promotion from sales associate to supervisor while increasing corporate sales by more than 20%. Customers and teammates appreciate my positive attitude and upbeat personality. I am proficient with productivity apps/social media, computer software, customer relations, and merchandise management.
QUALIFICATIONS:
• Scheduling | Productivity
• Time Management
• Front Desk Duties
• Customer Relations
• Microsoft Office
• Communication Skills
• Phone Operations
• Event Coordination
EDUCATION:
Bachelor of Arts - Painting, University of Puget Sound, Tacoma, Washington
WORK EXPERIENCE:
DogJoy - Pflugerville, TX
Front Desk Association, July 7, 2019 – Present
• Coordinate scheduling of dog training, grooming, boarding, drop-off, and pick-up.
• Relay information about service schedules to staff through appropriate portals.
• Keep multiple checklists in order to maintain clear communication amongst employees.
• Check clients in, including last minute add on services and changes to booking timelines.
• Schedule services through e-mail; gather information from clients and their veterinary clinics.
• Handle a multi-phone line, transferring calls to training department.
• Take credit card payments through card terminal in office and through customer accounts.
• Cross reference customer records, including medication and special requirements.
• Guide new clients with setting up accounts and profiles, and reactivate old accounts.
• Answer telephone, greet clients and their pets, and practice cleanliness of front office.
• Assist with plant care, pool maintenance, and cleaning of training room and yards.
• Maintain pet merchandise displays and manage product sales and cash drawer.
Sugarfina - Austin, TX
Key Holder / Supervisor, June 22, 2019 – July 6, 2019
• Boosted client loyalty program, increasing customer registrations by 15%.
• Worked with Favor and Postmates delivery programs/apps for product orders and pick-ups.
• Inventoried and ordered office supplies; managed telephone inquiries and phone/online sales.
• Assisted with employee shift scheduling and setting interview appointments for new candidates.
• Directed sales associate team as shift supervisor.
• Promoted to communications manager for new product releases, training, scheduling, and client information.
• Opened and closed cash registers, prepared and delivered nightly deposits, requested change orders.
• Instrumental in coordinating multiple Dell sales events, at more than $1000 profit per event.
• Prepared new product promotion with Archer Hotel, ultimately delivering $1600 worth of gift sets.
• Arranged merchandise displays, accepted shipments, and cross-referenced product for inventory control.
• Supported corporate headquarter sales events for companies such as Kendra Scott and Facebook.
Forever 21 – Olympia, WA
Part Time Team Member, August 2015 – January 2016
• Assisted customers with specific item requests by finding them online or in store.
• Kept dressing rooms clean, putting clothing away in designated areas.
• Worked early to help with opening duties, such as sweeping, mopping, cleaning all glass.
• Was part of the overnight team that kept store open from Thanksgiving through Black Friday.
• Closed cash registers; prepared night deposits and counted profits.
• Tagged new merchandise and set up displays and special promotions.
• Handled returns and exchanges, while also resolving customer disputes.
OTHER WORK EXPERIENCE:
Marshall’s - Houston, TX
Holiday Team Member, November, 2013 – December 2013
Forever 21 - Houston, TX
Summer Team Member, June 2012 – July 2012
COMMUNITY INVOLVEMENT:
The Mission Continues – Olympia, WA
Thurston County Conservation – Olympia, WA
Volunteer, Fall, 2017
• Picked up trash from ravines and cleaned flowerbeds to beautify community Serenity Garden
• Removed invasive species of weeds/vines from local parks and common areas
SKILLS:
Microsoft Office (MS Office): Word, Outlook, Excel, PowerPoint
NetSuite: Cash registers, sales management, and shipment tracking
Paylocity & WhenIWork: Scheduling and timesheets
WunderList: Staff wide check list
ProPet: Administration and customer portal
POS System (Point of Sale): Cash registers and sales management
Square: Credit card transactions
Adobe Photoshop, Procreate for iPad
90+ WPM Speed, 92% accuracy
English: Fluent Verbal and Written Communication Skills
MORGAN TRAVIESO
------------ • ------------ • ------------/in/morgan-travieso
PROFESSIONAL SUMMARY:
I am an experienced sales and front office professional with excellent communication skills and the ability to handle multiple responsibilities with high-quality results. My successes include a promotion from sales associate to supervisor while increasing corporate sales by more than 20%. Customers and teammates appreciate my positive attitude and upbeat personality. I am proficient with productivity apps/social media, computer software, customer relations, and merchandise management.
QUALIFICATIONS:
• Scheduling | Productivity
• Time Management
• Front Desk Duties
• Customer Relations
• Microsoft Office
• Communication Skills
• Phone Operations
• Event Coordination
EDUCATION:
Bachelor of Arts - Painting, University of Puget Sound, Tacoma, Washington
WORK EXPERIENCE:
DogJoy - Pflugerville, TX
Front Desk Association, July 7, 2019 – Present
• Coordinate scheduling of dog training, grooming, boarding, drop-off, and pick-up.
• Relay information about service schedules to staff through appropriate portals.
• Keep multiple checklists in order to maintain clear communication amongst employees.
• Check clients in, including last minute add on services and changes to booking timelines.
• Schedule services through e-mail; gather information from clients and their veterinary clinics.
• Handle a multi-phone line, transferring calls to training department.
• Take credit card payments through card terminal in office and through customer accounts.
• Cross reference customer records, including medication and special requirements.
• Guide new clients with setting up accounts and profiles, and reactivate old accounts.
• Answer telephone, greet clients and their pets, and practice cleanliness of front office.
• Assist with plant care, pool maintenance, and cleaning of training room and yards.
• Maintain pet merchandise displays and manage product sales and cash drawer.
Sugarfina - Austin, TX
Key Holder / Supervisor, June 22, 2019 – July 6, 2019
• Boosted client loyalty program, increasing customer registrations by 15%.
• Worked with Favor and Postmates delivery programs/apps for product orders and pick-ups.
• Inventoried and ordered office supplies; managed telephone inquiries and phone/online sales.
• Assisted with employee shift scheduling and setting interview appointments for new candidates.
• Directed sales associate team as shift supervisor.
• Promoted to communications manager for new product releases, training, scheduling, and client information.
• Opened and closed cash registers, prepared and delivered nightly deposits, requested change orders.
• Instrumental in coordinating multiple Dell sales events, at more than $1000 profit per event.
• Prepared new product promotion with Archer Hotel, ultimately delivering $1600 worth of gift sets.
• Arranged merchandise displays, accepted shipments, and cross-referenced product for inventory control.
• Supported corporate headquarter sales events for companies such as Kendra Scott and Facebook.
Forever 21 – Olympia, WA
Part Time Team Member, August 2015 – January 2016
• Assisted customers with specific item requests by finding them online or in store.
• Kept dressing rooms clean, putting clothing away in designated areas.
• Worked early to help with opening duties, such as sweeping, mopping, cleaning all glass.
• Was part of the overnight team that kept store open from Thanksgiving through Black Friday.
• Closed cash registers; prepared night deposits and counted profits.
• Tagged new merchandise and set up displays and special promotions.
• Handled returns and exchanges, while also resolving customer disputes.
OTHER WORK EXPERIENCE:
Marshall’s - Houston, TX
Holiday Team Member, November, 2013 – December 2013
Forever 21 - Houston, TX
Summer Team Member, June 2012 – July 2012
COMMUNITY INVOLVEMENT:
The Mission Continues – Olympia, WA
Thurston County Conservation – Olympia, WA
Volunteer, Fall, 2017
• Picked up trash from ravines and cleaned flowerbeds to beautify community Serenity Garden
• Removed invasive species of weeds/vines from local parks and common areas
SKILLS:
Microsoft Office (MS Office): Word, Outlook, Excel, PowerPoint
NetSuite: Cash registers, sales management, and shipment tracking
Paylocity & WhenIWork: Scheduling and timesheets
WunderList: Staff wide check list
ProPet: Administration and customer portal
POS System (Point of Sale): Cash registers and sales management
Square: Credit card transactions
Adobe Photoshop, Procreate for iPad
90+ WPM Speed, 92% accuracy
English: Fluent Verbal and Written Communication Skills