Twenty-Plus Year Association Fixer, seeking..
Rita Muller-McGowan
2112 Boxwood Circle, Bryans Road, MD 20616
------------ ------------
U.S. Citizen 00-Point/No Veterans Preference
Event & Sales Marketing Specialist
Creatively driven sales professional with a passion for marketing, event planning, creating innovative solutions, and corporate strategy. Experienced in marketing, business development, event services, event technology, event planning, fundraising, marketing, public relations, and corporate strategy.
WORK EXPERIENCE
Goetz Printing, Springfield VA May your supervisor be contacted? No Supervisor: Steven Smith,
------------. Hours per Week: 40+
Senior Account Manager (10/2019 – Present)
Key Skills: Innovative Strategic Planning; Process Automation / Improvement; Effective Communication (Orally/Written); Problem Solving; Financial Management; Event Management/Planning; Sales Management; Operations Management; Change Management; Performance Management; Team Building; Critical Thinking
Prospects, establishes, and maintains value-based relationships with clients. Proactively identify new clientele and new project opportunities. Act as a liaison between client and Production to communicate job specifications and ensure product quality. Gain a clear understanding of client’s business and requirements. Manages client’s product and delivery expectations. Maintain regular contact with client to answer questions and guide client through product choices and options. Accurately maintained and kept client information up-to-date using the Customer Relationship Management (CRM) system.
Key Accomplishments:
• Participates in various incentive programs designed to support achievement of productions goals.
PSAV, Alexandria, VA. May your supervisor be contacted? Yes Supervisor: Robert Ivery,
------------. Hours per Week: 40+.
Event Technology Sales Manager (10/2017 – 08/2019)
Event Technology Sales Coordinator (05/2017 – 10/2017)
Key Skills: Innovative Strategic Planning; Process Automation / Improvement; Effective Communication (Orally/Written); Problem Solving; Financial Management; Event Management/Planning; Sales Management; Operations Management; Change Management; Performance Management; Team Building
Utilized broad knowledge of the organization’s mission, goals, policies and procedures, and an in-depth knowledge of PSAV’s organizational objectives to engage in regular and ad-hoc reporting, business reviews, and spearheading the effective and efficient management of the organization’s resources to effectively manage over $3.2 million in annual revenue of the event technology rental & service program for the Hilton Alexandria Mark Center and the Hyatt Regency Hotel at Crystal City. Negotiated service contracts ensuring to meet the needs of the customer while creating profits and revenue for PSAV and the serviced hotels. Developed and maintained strong relationships with clients at all levels of the organization and provided outstanding customer service while focusing on customer retention. Supported hotel sales staff in securing new clients through competitive audio visual (AV) bids. Lead team members to exceed the expectations and needs of external and internal customers. Responsible for driving results by soliciting and securing business through a proactive, consultative sales approach, utilizing PSAV’s sales process and methodology. Accurately maintained and kept client information up-to-date using the Customer Relationship Management (CRM) system.
Key Accomplishments:
• Received the 2018 Sales Manager of the Year for Northern Virginia - Client Satisfaction; increasing PSAV’s overall satisfaction rating at the Hilton Alexandria Mark Center from 87% to 97% satisfaction rate.
• Named Chairwoman for Women of PSAV, Meeting and Events Committee; first regional event was held on September 13, 2019 at the JW Marriott, Washington, DC
• Increased sales revenue at the Hilton Alexandria Mark Center property for PSAV from 2017 to 2018 from $800,000 to over $1,000,000.
LuLaRoe, Corona, CA. Hours per Week: 40+
Independent Fashion Consultant (8/2016 – 5/2017)
Key Skills: Critical Thinking; Negotiating; Time Management; Judgment and Decision Making; Customer Service; Trend Analysis; Sales Management; Inventory Control
Analyzed financial results to make trend forecasts and recommendations on product assortment. Recommendations resulted in a great assortment, increased traffic flow, and higher sales. Identified trends to help reach and exceed sales plan by 5.3% and margin plan by 5 points for the season. Utilized a departmental Open-To-Buy to determine the right amount of merchandise to buy in order to maximize potential profits. Managed day-to-day tactical and long-term strategic activities to sell LuLaRoe products and support the company brand. Daily activities included maintaining customer relationships and handling all inventory orders, client sales and client deliveries.
Key Accomplishments:
• Participated in various incentive programs and contests designed to support achievement of productions goals.
Thirty-One Gifts, New Albany, OH Hours per Week: 40+
Independent Senior Sales Consultant (7/2011 – 8/2013)
Key Skills: Innovative; Analytical; Team Building; Customer Service: , Project Management; Change Management; Operations Management; Sales Management; Market Research; Financial Analysis; Trend Analysis
Recruited, managed, and mentored a team of 6 consultants across the country. Managed personal sales volumes through multiple in-person events per month. Demonstrated in depth knowledge of all company products. Managed collection and processing of all sales and monetary transactions. Provided exceptional customer service and representation for the Thirty-One Gifts brand.
Key Accomplishments:
• Developed and implemented marketing and advertising plans to increase personal sales volume.
EDUCATION
Bachelor of Science, Business Management, 2001
The University of Akron
ADDITIONAL INFORMATION
Technical Proficiencies:
Microsoft Office Suite, SharePoint, Program Management Tools, Desktop Publishing, Facilitating, Public Speaking, Presentation/Graphics, Database management, Internet browsers, Charts, Graphs & Tables, Survey Development, CRM, AV.
Rita Muller-McGowan
2112 Boxwood Circle, Bryans Road, MD 20616
------------ ------------
U.S. Citizen 00-Point/No Veterans Preference
Event & Sales Marketing Specialist
Creatively driven sales professional with a passion for marketing, event planning, creating innovative solutions, and corporate strategy. Experienced in marketing, business development, event services, event technology, event planning, fundraising, marketing, public relations, and corporate strategy.
WORK EXPERIENCE
Goetz Printing, Springfield VA May your supervisor be contacted? No Supervisor: Steven Smith,
------------. Hours per Week: 40+
Senior Account Manager (10/2019 – Present)
Key Skills: Innovative Strategic Planning; Process Automation / Improvement; Effective Communication (Orally/Written); Problem Solving; Financial Management; Event Management/Planning; Sales Management; Operations Management; Change Management; Performance Management; Team Building; Critical Thinking
Prospects, establishes, and maintains value-based relationships with clients. Proactively identify new clientele and new project opportunities. Act as a liaison between client and Production to communicate job specifications and ensure product quality. Gain a clear understanding of client’s business and requirements. Manages client’s product and delivery expectations. Maintain regular contact with client to answer questions and guide client through product choices and options. Accurately maintained and kept client information up-to-date using the Customer Relationship Management (CRM) system.
Key Accomplishments:
• Participates in various incentive programs designed to support achievement of productions goals.
PSAV, Alexandria, VA. May your supervisor be contacted? Yes Supervisor: Robert Ivery,
------------. Hours per Week: 40+.
Event Technology Sales Manager (10/2017 – 08/2019)
Event Technology Sales Coordinator (05/2017 – 10/2017)
Key Skills: Innovative Strategic Planning; Process Automation / Improvement; Effective Communication (Orally/Written); Problem Solving; Financial Management; Event Management/Planning; Sales Management; Operations Management; Change Management; Performance Management; Team Building
Utilized broad knowledge of the organization’s mission, goals, policies and procedures, and an in-depth knowledge of PSAV’s organizational objectives to engage in regular and ad-hoc reporting, business reviews, and spearheading the effective and efficient management of the organization’s resources to effectively manage over $3.2 million in annual revenue of the event technology rental & service program for the Hilton Alexandria Mark Center and the Hyatt Regency Hotel at Crystal City. Negotiated service contracts ensuring to meet the needs of the customer while creating profits and revenue for PSAV and the serviced hotels. Developed and maintained strong relationships with clients at all levels of the organization and provided outstanding customer service while focusing on customer retention. Supported hotel sales staff in securing new clients through competitive audio visual (AV) bids. Lead team members to exceed the expectations and needs of external and internal customers. Responsible for driving results by soliciting and securing business through a proactive, consultative sales approach, utilizing PSAV’s sales process and methodology. Accurately maintained and kept client information up-to-date using the Customer Relationship Management (CRM) system.
Key Accomplishments:
• Received the 2018 Sales Manager of the Year for Northern Virginia - Client Satisfaction; increasing PSAV’s overall satisfaction rating at the Hilton Alexandria Mark Center from 87% to 97% satisfaction rate.
• Named Chairwoman for Women of PSAV, Meeting and Events Committee; first regional event was held on September 13, 2019 at the JW Marriott, Washington, DC
• Increased sales revenue at the Hilton Alexandria Mark Center property for PSAV from 2017 to 2018 from $800,000 to over $1,000,000.
LuLaRoe, Corona, CA. Hours per Week: 40+
Independent Fashion Consultant (8/2016 – 5/2017)
Key Skills: Critical Thinking; Negotiating; Time Management; Judgment and Decision Making; Customer Service; Trend Analysis; Sales Management; Inventory Control
Analyzed financial results to make trend forecasts and recommendations on product assortment. Recommendations resulted in a great assortment, increased traffic flow, and higher sales. Identified trends to help reach and exceed sales plan by 5.3% and margin plan by 5 points for the season. Utilized a departmental Open-To-Buy to determine the right amount of merchandise to buy in order to maximize potential profits. Managed day-to-day tactical and long-term strategic activities to sell LuLaRoe products and support the company brand. Daily activities included maintaining customer relationships and handling all inventory orders, client sales and client deliveries.
Key Accomplishments:
• Participated in various incentive programs and contests designed to support achievement of productions goals.
Thirty-One Gifts, New Albany, OH Hours per Week: 40+
Independent Senior Sales Consultant (7/2011 – 8/2013)
Key Skills: Innovative; Analytical; Team Building; Customer Service: , Project Management; Change Management; Operations Management; Sales Management; Market Research; Financial Analysis; Trend Analysis
Recruited, managed, and mentored a team of 6 consultants across the country. Managed personal sales volumes through multiple in-person events per month. Demonstrated in depth knowledge of all company products. Managed collection and processing of all sales and monetary transactions. Provided exceptional customer service and representation for the Thirty-One Gifts brand.
Key Accomplishments:
• Developed and implemented marketing and advertising plans to increase personal sales volume.
EDUCATION
Bachelor of Science, Business Management, 2001
The University of Akron
ADDITIONAL INFORMATION
Technical Proficiencies:
Microsoft Office Suite, SharePoint, Program Management Tools, Desktop Publishing, Facilitating, Public Speaking, Presentation/Graphics, Database management, Internet browsers, Charts, Graphs & Tables, Survey Development, CRM, AV.