Toni_Buffa_Resume
Toni Buffa
645 S Market Ave ------------
Springfield, MO 65806 B------------
EDUCATION
Missouri State University Springfield, Missouri
Bachelor of Science in Marketing, Sales and Advertisement May 2020 Cumulative GPA: 3.15
HONORS
Access Missouri Program Award 2018-2019
EXPERIENCE
NOVUS INTERNATIONAL INTERN St. Charles, MO
Customer Service Intern Summer 2018
� Worked in the global headquarters for a summer, interning in the customer service department handling all the North American orders
� Packaged Good Order Entry: monitored customer shipments from 7 different warehouses
� Worked in AIMS and SAP daily, processing orders and sending confirmations to customers
� Managed approximately 100 customer ALIMET and SANTOQUIN tank inventories
� Processed invoices to customers, handling questions and concerns coming from customers daily
� Reviewed and approved invoice drafts for finalization
ON THE RUN St. Peters, MO
Cashier May 2016- May 2018
� Greeted Customers
� Answered phone calls when customers had questions, comments, or concerns and directed them to the right answer or to the right person
� Took payments and distributed money back to customers
BUSINESS LEADERSHIP
DECA Fall 2014 � Fall 2016
� I was strongly involved in our DECA program
� Helped make Thanksgiving baskets and helped with many food drives.
� Competed in mini-competitions across the state of Missouri in MOC interviews and workshops
CAMPUS/COMMUNITY INVOLVEMENT
Volunteer at the campus community garden Fall/ Spring 2017
Volunteer at the YMCA in St. Louis
Volunteer at the St. Louis Area Food Bank Summer 2017, Summer 2018
BUSINESS RELATED SKILLS
Microsoft Office Specialist; Proficient in Word, Access, Excel, PowerPoint. Creative Thinking. Customer Service Experience, Communication and Negotiation Skills.
Toni Buffa
645 S Market Ave ------------
Springfield, MO 65806 B------------
EDUCATION
Missouri State University Springfield, Missouri
Bachelor of Science in Marketing, Sales and Advertisement May 2020 Cumulative GPA: 3.15
HONORS
Access Missouri Program Award 2018-2019
EXPERIENCE
NOVUS INTERNATIONAL INTERN St. Charles, MO
Customer Service Intern Summer 2018
� Worked in the global headquarters for a summer, interning in the customer service department handling all the North American orders
� Packaged Good Order Entry: monitored customer shipments from 7 different warehouses
� Worked in AIMS and SAP daily, processing orders and sending confirmations to customers
� Managed approximately 100 customer ALIMET and SANTOQUIN tank inventories
� Processed invoices to customers, handling questions and concerns coming from customers daily
� Reviewed and approved invoice drafts for finalization
ON THE RUN St. Peters, MO
Cashier May 2016- May 2018
� Greeted Customers
� Answered phone calls when customers had questions, comments, or concerns and directed them to the right answer or to the right person
� Took payments and distributed money back to customers
BUSINESS LEADERSHIP
DECA Fall 2014 � Fall 2016
� I was strongly involved in our DECA program
� Helped make Thanksgiving baskets and helped with many food drives.
� Competed in mini-competitions across the state of Missouri in MOC interviews and workshops
CAMPUS/COMMUNITY INVOLVEMENT
Volunteer at the campus community garden Fall/ Spring 2017
Volunteer at the YMCA in St. Louis
Volunteer at the St. Louis Area Food Bank Summer 2017, Summer 2018
BUSINESS RELATED SKILLS
Microsoft Office Specialist; Proficient in Word, Access, Excel, PowerPoint. Creative Thinking. Customer Service Experience, Communication and Negotiation Skills.