Tommy Banks Tech Support Resume
19106 Polo Meadow Dr. Humble, Texas, ------------326
I am a recent college graduate seeking an IT Service Desk full-time employment opportunity. I am seeking an Entry- Level position assisting end-users with technical support of desktop computers, applications, and related technology while using troubleshooting training to diagnose and resolve unique IT problems.
Pennsylvania State University,
Bachelor of Science, Industrial Engineering
Lone Star College Kingwood,
AAS Networking and Computer Systems Administration (IT)
Microsoft Windows 7, Windows 10 desktop support training. Microsoft Office (2016, 2013, & Office 365)
Basic understanding of Active Directory, network connectivity, including TCP/IP, DHCP, SMB and DNS.
CompTIA A+ Certified CompTIA Network+ Certified
General Residential Tech Support
January 2017 - Present
"Digital Handyman" providing Microsoft Windows 7, 8, and 10 desktop support for residential customers. Worked with Microsoft Office (2016, 2013, & Office 365)
Desktop/Laptop Hardware installation, Software installation, Operating system upgrades and Basic repairs. Basic printer, network printer, and copier troubleshooting and maintenance.
Troubleshooting and diagnosing Tier 1 hardware, software, and LAN/WAN issues with customers who call in Effectively manage issues through multiple forms of inbound requests including calls, e-mails, Chat, web forms, or client tracking/ticketing database.
Instruct end users in the appropriate use of equipment and software
Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals.
Understanding in administering Office 365 portal
Knowledge of MS Windows operating systems, MS Office Suite, and MS Exchange technology Knowledge of DNS, DHCP and strong TCP/IP skills including WAN/LAN
Knowledge of Active Directory
tech support, help desk