To whom it may concern
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Location: Los Angeles, CA, USA
School: Santa Monica College
Major: Nutrition

To whom it may concern

DIANA EISNER
3980 Hillcrest Dr Los Angeles CA
90008 · C:------------
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SUMMARY: I have been working in the customer service industry for the past 7 years. I love to make people feel welcome and build interpersonal relationships that last. I have worked a variety of jobs from a server in a family owned establishment and retail on the Venice Beach Boardwalk to an upscale salon in Beverly Hills. My knowledge is extensive, and my work ethic is second to none. I work best in high volume and fast paced environments because I love to challenge myself to excel in my work. I am very outgoing and have been told I bring color wherever I go! I am very passionate about anything that I do and believe in my work ability. Living at the beach the past 5 years has really changed my outlook on life and if I can influence those around me to love life the way I do and do it to the fullest, then I’m fulfilling my purpose.

EXPERIENCE
HEAD RECEPTIONIST
NOVEMBER 2016 – APRIL 2019
SASSOON SALONS/ACADEMY NORTH AMERICA | SANTA MONICA, CA
RESPONSIBILITIES
• Booked/confirmed/checked in more than 50 clients per day
• Handled very high volumes of calls and bookings while providing exceptional customer service
• Built amazing client relationships to the Sassoon standard
• In charge of all Academy shipping needs
• Ensured reception area was always clean and functional
• Coordinated with Director of operations on all international and domestic shipments
• Trained all new receptionists to come in
• Wrote receptionist handbook with guidance of supervisors
• Proposed and problem solved many new ideas and helped to get policies set in stone for smoother business operations
• In charge of submitting weekly reports and inventory orders

SALES ASSOCIATE/AMBASSADOR
JANUARY 2016 – FEBRUARY 2018
ATHLETA/GAP LLC | SANTA MONICA, CA
• Maintained great customer relationships by getting to know individual needs of our patrons
• Increased clientele by coordinating and participating in community events such as yoga classes on the Pier and run clubs at the beach
• Constantly exceeded personal daily sales goals/ Associate of the month 3x based on credit card sign ups
• Kept the sales floor in pristine condition based on company standards and training
• In charge of preparing and logging alterations for customers
• Worked closely with community manager in developing way to bring more customers into our stores
• Took initiative by going out of my way to promote the brand
• Kept an upbeat, positive attitude ensuring a fun and welcoming workplace

SALES ASSOCIATE
MAY 2015 – DECEMBER 2017
CUSTOM T-SHIRTS LLC | VENICE BEACH, CA
• Responsible for meeting high daily sales goals
• Gained important knowledge on how to properly and efficiently sell products
• Worked in a very high paced environment and learned to deal with people from all over the world daily
• Held a positive upbeat attitude in a large tourist area
• Learned how to open and close a retail store
• Kept a clean and functional workspace
• Expected to check in every few hours with owner to make sure goals were being met and to develop ways to get more people in the store

ASSISTANT/DRIVER
MAY 2015 – FEBRUARY 2016
LOVE CAKES | TEMECULA, CA
• Delivered wedding cakes around Temecula Wine Country, Fallbrook and LA areas
• Supported manager with new project ideas
• Provided smooth and efficient delivery, set up and break down services
• Maintained proper handling and depositing of all payments following events
• Responsible for meeting clients for tastings
• Promo ted the business by social and community outreach
• Helped to build clientele through social endeavors
• Communicated with manager any and all concerns clients had immediately

FOOD HANDLER/CASHEIR
NOVEMBER 2012 – MARCH 2017
HOLE N’ ONE DONUTS AND BAGELS | MURRIETA, CA
• Developed people skills, resolved customer service issues, basic employment lessons (showing up on time, scheduling, how to work in high stress environments etc)
• In charge of food prep and clean up
• Prepared coffee, sandwiches, hot foods in large quantities
• Opened and led shifts 5 days a week
• Responsible for phone calls and packing orders
• Delivered all left-over donuts to the homeless community around Venice Beach and Santa Monica areas 3 days a week
• Maintained a clean and safe work environment
EDUCATION
2017- PRESENT
ASSOCIATES, SANTA MONICA COLLEGE
Finished 2 Semesters, working towards degree in Nutrition. Plan to finish by next Summer.

2014
COSMETOLOGY, ROYALE COLLEGE OF BEAUTY/SASSOON ACADEMY
Graduated on time with 1600 hours | Received PERFECT ATTENDANCE because I was never late
2012
HIGH SCHOOL DIPLOMA, MURRIETA MESA HIGH SCHOOL
Very active in sports and clubs | Performed over 400 hours of community service my junior and senior years
ADDITIONAL SKILLS
• Upbeat, outgoing, personable
• Great at problem solving
• Work well under pressure
• No environment is too vast paced for me
• Very organized and clean • Proficient knowledge of Excel, Powerpoint, Adobe Outlook, Word and other software
• Lots of administration work experience
• Understanding of safety protocols
• Excellent communication

outgoing