Tianna Executive resume
TIANNA A. GLADDEN
112 Brittany Park Road Columbia, SC 29229 | T------------ | ------------
EXECUTIVE SUMMARY
Experienced Customer Service Manager with over 9 years of experience leading teams up to 27 people in achieving customer first service in a high-pace food and beverage franchise. Managed safety compliance and supply chain operations across a $5mil franchise. Dedicated team player with a passion for leveraging technology to create solutions.
CORE COMPETENCIES
• Operational Management • Supply Chain Operations • Customer Service
• Workforce Forecasting • Microsoft Office Suite • Training Operations
• Safety Compliance • Property Management • Team Building
PROFESSIONAL EXPERIENCE
CHICK-FIL-A, Store #00941 LAWTON, OK
Assistant Director of Operations Dec 2016–May 2018
• Supervised 27 Sales Associates conducting customer transactions across two shift changes
• Led the onboarding training for all new employees and cross-training of current when roles changed
• Supported Directors of Marketing, Sales, Operations and Talent in organizational solutions
• Responsible for the accuracy of total shift sales utilizing the SmartSafe system for continuity
Assistant Director of Inventory and Product Safety Manager Feb 2016–Dec 2016
• Led the procurement processes for entire store $5mil
• Established organizational system for 6 storage facilities encompassing 625 square feet
• Conducted inventory inspections for suitability of products in accordance Dept. of Health Standards
• Maintained real time inventory price index of 348 items to ensure profit-cost ratio
Shift Leader of Drive Thru Sales May 2014–Jan 2016
• Led 9 customer sales associates conduct over 400 transactions during daily lunch rush hour period
• Directed implementation and training of iPad technology for all sales employees across the franchise
• Maximized employee placement efficiency across the franchise in coordination with Director of Sales
Customer Sales Associate May 2007–Apr 2014
• Received and recorded food sales for customers at all three customer facing locations
• Trained new employees on Mastered Point of Sale system interface during onboarding program
• Displayed superior knowledge and enthusiasm of menu items, sales and promotions for positive customer interactions
NEOSHO BIOLOGICAL SCEINCE DEPARTMENT CHANUTE, KS
Laboratory Assistant Aug 2010–May 2011
• Prepared over 10,400 bacterial specimens for 3 microbiology courses across 120 students
• Managed an inventory of laboratory equipment valued at $480K
• Established a classification system to improve cataloging of 68 specimens to ease access for students
EDUCATION
CAMERON UNIVERSITY LAWTON, OK
B.S. in Biology, minor in Psychology/Chemistry, 2015
Activities: Health Profession Society; Beta Beta Beta National Biology Honor Society
GREAT PLAINS TECHNOLOGY CENTER LAWTON, OK
Technical Certification in Phlebotomy, 2015
NEOSHO COUNTY COMMUNITY COLLEGE CHANUTE, KS
A.A. in Science and Biology, 2011
Activities: Varsity Track Team, Biology Club, Phi Theta Kappa International Honor Society
VOLUNTEERISM
ALPHA KAPPA ALPHA SORORITY, INC Nov 2013 - Present LAWTON, OK
Committee Chair
• Relay for Life 2014 lead organizer with responsibilities of monetary donations, synchronization meeting, site selection and overall execution of event leading to raising $1,200.
TIANNA A. GLADDEN
112 Brittany Park Road Columbia, SC 29229 | T------------ | ------------
EXECUTIVE SUMMARY
Experienced Customer Service Manager with over 9 years of experience leading teams up to 27 people in achieving customer first service in a high-pace food and beverage franchise. Managed safety compliance and supply chain operations across a $5mil franchise. Dedicated team player with a passion for leveraging technology to create solutions.
CORE COMPETENCIES
• Operational Management • Supply Chain Operations • Customer Service
• Workforce Forecasting • Microsoft Office Suite • Training Operations
• Safety Compliance • Property Management • Team Building
PROFESSIONAL EXPERIENCE
CHICK-FIL-A, Store #00941 LAWTON, OK
Assistant Director of Operations Dec 2016–May 2018
• Supervised 27 Sales Associates conducting customer transactions across two shift changes
• Led the onboarding training for all new employees and cross-training of current when roles changed
• Supported Directors of Marketing, Sales, Operations and Talent in organizational solutions
• Responsible for the accuracy of total shift sales utilizing the SmartSafe system for continuity
Assistant Director of Inventory and Product Safety Manager Feb 2016–Dec 2016
• Led the procurement processes for entire store $5mil
• Established organizational system for 6 storage facilities encompassing 625 square feet
• Conducted inventory inspections for suitability of products in accordance Dept. of Health Standards
• Maintained real time inventory price index of 348 items to ensure profit-cost ratio
Shift Leader of Drive Thru Sales May 2014–Jan 2016
• Led 9 customer sales associates conduct over 400 transactions during daily lunch rush hour period
• Directed implementation and training of iPad technology for all sales employees across the franchise
• Maximized employee placement efficiency across the franchise in coordination with Director of Sales
Customer Sales Associate May 2007–Apr 2014
• Received and recorded food sales for customers at all three customer facing locations
• Trained new employees on Mastered Point of Sale system interface during onboarding program
• Displayed superior knowledge and enthusiasm of menu items, sales and promotions for positive customer interactions
NEOSHO BIOLOGICAL SCEINCE DEPARTMENT CHANUTE, KS
Laboratory Assistant Aug 2010–May 2011
• Prepared over 10,400 bacterial specimens for 3 microbiology courses across 120 students
• Managed an inventory of laboratory equipment valued at $480K
• Established a classification system to improve cataloging of 68 specimens to ease access for students
EDUCATION
CAMERON UNIVERSITY LAWTON, OK
B.S. in Biology, minor in Psychology/Chemistry, 2015
Activities: Health Profession Society; Beta Beta Beta National Biology Honor Society
GREAT PLAINS TECHNOLOGY CENTER LAWTON, OK
Technical Certification in Phlebotomy, 2015
NEOSHO COUNTY COMMUNITY COLLEGE CHANUTE, KS
A.A. in Science and Biology, 2011
Activities: Varsity Track Team, Biology Club, Phi Theta Kappa International Honor Society
VOLUNTEERISM
ALPHA KAPPA ALPHA SORORITY, INC Nov 2013 - Present LAWTON, OK
Committee Chair
• Relay for Life 2014 lead organizer with responsibilities of monetary donations, synchronization meeting, site selection and overall execution of event leading to raising $1,200.