The MacGillivray Resume
Suzanne MacGillivray
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I’m a User Experience Designer with an operations background in business and non-profits. I love nothing better than to solve problems, eliminate pain points, and design efficient yet effective experiences for both customers and employees. Whether online or face-to-face, making people feel valued, confident, and at ease is always my goal.
EXPERIENCE
User Experience Designer Freelance, Austin TX, Oct 2018-current
Event Picasso: My research provided client with an MVP with a considerably shorter development time and a clear market differentiator.
Liveoak Technologies: Currently working on AA accessibility review and redesign. Recently completed visual design of custom status dashboard for large customer.
Accounting Manager, HR, Ops, Blackbaud/AcademicWorks, Austin TX, 2014-2018
Redesigned Customer Experience (CX) for customer billing and contract renewals
Service Experience Design for new employee onboarding
Re-imagined annual security training, transforming it into an entertaining event
Iterated on operations, accounting, human resources, and employee engagement processes and systems as the company grew and changed
Contributed significantly to developing award-winning company culture
Defined positions, hired, trained, and supervised two team members
Purchasing, A/P, A/R Manager SAFE Alliance, Austin TX, 2011-2014
Redesigned multiple forms and processes for better user comprehension and ease-of-use Merged financial systems of two large non-profits, created and presented trainings for users Researched, presented, and managed changes for merchant accounts and credit card Defiaccountsned duties, hired, and supervised new finance team member. Trained and supervised development staff’s donation management processes
Operations Manager, Fleet Physics, Austin TX, 2008-2011
Designed and managed all financial, human resources, and customer experience processes for start-up
Created original and rebranded logos, worked on design team for branded packaging, wrote marketing copy for print and web, and layout for print marketing materials
Hired, trained, and supervised Admin Assistant. Supervised warehouse manager.
SKILLS
CX Design
Service Design
User Research
Market Research Research Analysis Ideation
Sketching
Prototyping
Copywriting
Accessibility
SOFTWARE
Sketch
InVision
G Suite
Salesforce
Trello
SaaS Optics
Quickbooks
Sage
EDUCATION
Certificate, User Experience Design, General Assembly
Bachelor of Science Sociology/Psychology, Univ Mary Hardin-Baylor
Suzanne MacGillivray
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------------
------------
I’m a User Experience Designer with an operations background in business and non-profits. I love nothing better than to solve problems, eliminate pain points, and design efficient yet effective experiences for both customers and employees. Whether online or face-to-face, making people feel valued, confident, and at ease is always my goal.
EXPERIENCE
User Experience Designer Freelance, Austin TX, Oct 2018-current
Event Picasso: My research provided client with an MVP with a considerably shorter development time and a clear market differentiator.
Liveoak Technologies: Currently working on AA accessibility review and redesign. Recently completed visual design of custom status dashboard for large customer.
Accounting Manager, HR, Ops, Blackbaud/AcademicWorks, Austin TX, 2014-2018
Redesigned Customer Experience (CX) for customer billing and contract renewals
Service Experience Design for new employee onboarding
Re-imagined annual security training, transforming it into an entertaining event
Iterated on operations, accounting, human resources, and employee engagement processes and systems as the company grew and changed
Contributed significantly to developing award-winning company culture
Defined positions, hired, trained, and supervised two team members
Purchasing, A/P, A/R Manager SAFE Alliance, Austin TX, 2011-2014
Redesigned multiple forms and processes for better user comprehension and ease-of-use Merged financial systems of two large non-profits, created and presented trainings for users Researched, presented, and managed changes for merchant accounts and credit card Defiaccountsned duties, hired, and supervised new finance team member. Trained and supervised development staff’s donation management processes
Operations Manager, Fleet Physics, Austin TX, 2008-2011
Designed and managed all financial, human resources, and customer experience processes for start-up
Created original and rebranded logos, worked on design team for branded packaging, wrote marketing copy for print and web, and layout for print marketing materials
Hired, trained, and supervised Admin Assistant. Supervised warehouse manager.
SKILLS
CX Design
Service Design
User Research
Market Research Research Analysis Ideation
Sketching
Prototyping
Copywriting
Accessibility
SOFTWARE
Sketch
InVision
G Suite
Salesforce
Trello
SaaS Optics
Quickbooks
Sage
EDUCATION
Certificate, User Experience Design, General Assembly
Bachelor of Science Sociology/Psychology, Univ Mary Hardin-Baylor