Technical Writer
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Technical Writer

Morrighan-Eris Crosmun
------------ ? ------------ ? 3328 Hamlet Loop, Winter Park, FL 32792

Summary

Experienced and versatile Writing professional comfortable working on both technical and creative projects. Versed in all phases of the creative process and project lifecycles. Comfortable collaborating with and supervising teams, but also thrives independently. A detail oriented and analytical problem solver, with a talent for optimization. Driven to manage customer expectations and facilitate their satisfaction.

WORK EXPERIENCE

Self Employed OCT. 2016 - PRESENT
Freelance Writer Orlando, FL
? Ghostwriting short and long form fiction and nonfiction pieces.
? Wrote ad copy and social media posts for several local business
? Resume writing
? Transcription of video files, audio recording, and closed captioning
? Search Engine Optimization
? Character writing and creative direction for a MOBA Heavy Metal Machines
? Technical documentation

Lockheed Martin APR. 2019 – JUL. 2019
Contract Technical Writer Orlando, FL
? Proofing and editing all internal documentation
? Reviewed previously existing SOPs and brought them up to current specifications
? Worked with SME’s to produce new SOP’s for an IT and network infrastructure project
? Researched existing documentation methodologies to best standardize presentation of information for end user consumption

Cross Link Professional Tax Service DEC. 2018 – MAR. 2019
Contract Technical Support Orlando, FL
? Fielded customer calls and resolved customer service and troubleshooting tasks.
? Tracked tickets using task management software and coordinated with development team to resolve issues.
? Produced knowledge base articles for internal use and customer-facing solutions.

TV4Entertainment OCT. 2017 – NOV. 2018
Contract Associate Producer Orlando, FL
? Produced SOPs for meta-tagging video files.
? Worked with Sr. Producer to create season structure for documentary series.
? Created season overview summaries for each arc of the documentary series.
? Produced one-line briefs for each documentary episode.
? Researched visual elements of News programs.
? Wrote visual and creative briefs on news broadcast aesthetics.
? Helped manage a team of data analysts doing meta-tagging of video files.
? Insured the quality and consistency of meta-tags on files.

Nether Strike Game Studios DEC. 2016 – SEPT. 2018
Technical Writer, Copywriter, and Designer Orlando, FL
? Coordinated with studio producer to write several business proposals.
? Produced all internal game design documentation.
? Created narrative content for unreleased Strategy RPG.
? Created social media posts for company.
? Edited all textual elements produced and utilized by studio for both internal and client facing uses.
? Researched Police procedure and protocol and wrote a briefing to present to the designers.

Back Lot Realities OCT. 2016 – JAN. 2017
Contract Designer Orlando, FL
? Created narrative elements to link the puzzle elements of a VR puzzle game.
? Produced documentation on the interface for customer use. Edited internal documentation.
? Designed paper prototype of a light puzzle for the VR game “Broken Blue.”
? Quality Assurance.
? Developed SOPs for usability testing.
? Usability testing to ensure “Broken Blue” didn’t cause “simulation sickness” in average users.

Cellec Games Inc. JAN. 2016 – OCT. 2016
Lead Writer, Narrative Designer, and Social Media Consultant Orlando, FL
? Helped create and maintain social media presence of Cellec games.
? Provided editing for all blog and social media posts.
? Advocated for narrative and written elements in all steps of the design process for game projects within the studio.
? Created world space and narrative content for “Lorekeeper: The Song of Two Swords” an Interactive Fiction game.
? Directed all creative meetings.
? Worked with designers to make sure the games mechanics reinforced the narrative elements of the story.
? Created and provided style guides for use by artists for in-game character and setting art.
? Maintained design documentation.
? Worked with writing team to produce written assets to use in game.
? Created recruitment standards for writers in the studio.
? Interviewed potential candidates to build writing team.
? Managed writing team to meet all of the studios writing needs.
? Oversaw all narrative elements of games in the production pipeline.
? Assigned writing team members to writing tasks.
? Created and enforced quality and editorial standards for all textual elements.




Self Employed MAY. 2014 – OCT. 2015
Freelance Editor and Writing Consultant Lynchburg, VA
? Edited academic writing.
? Edited ad copy.
? Edited business proposals.
? Provided help with researching and structuring arguments to present to an audience for a local outreach organization.
? Helped edit grant applications.

University of Mary Washington Writing Center AUG. 2012 – MAY. 2014
Academic Editor and Freelance Writing Consultant. Fredericksburg, VA
? Edited academic writing for students.
? Mentored students to cultivate their own writing and research skills.
? Provided SOPs for conducting academic research for the purposes of paper writing.

EDUCATION

Full Sail University OCT. 2016
Master of Science, Game Design Winter Park, FL
? Graduated Magna Cum Laude (GPA 3.88)
? Conducted Personal Research on: Using Videogames and Simulations to Engender Empathy for Othered Individuals.

University of Mary Washington MAY 2014
Bachelor of Arts, English Literature Fredericksburg, VA
? Conducted personal Research on: The Creation of Fictional Race in Fantasy Role Playing Games
? Dean’s List Spring 2014

SKILLS & INTERESTS

? Skills
o Writing and Editing - Business Writing, Copywriting, Technical Writing, Academic Writing and Editing, Educational Writing, Blogging, and Creative Writing.
o Research - Data Analysis, Systems Analysis, Optimization, User Experience, Quality Assurance and Problem Solving
o Computer Software - Adobe Creative Suite, Microsoft Office, Google Drive Applications, and Jira
o Soft Skills - Team Management, Interpersonal Skills, Working in Teams, Scrum, Public Speaking, Customer Service, Teaching, Leadership, and Team Building, Resource and Asset Management, Prioritizing Work Flows, Time Management.
o Design - Game Design, Graphic Design, Narrative Design, UI Design, UX Design, and Instructional Design
o Search Engine Optimization- Creating SOPs, Optimizing Meta-tags, and Increasing Keyword Inclusion

? Interests

o Table Top Games – 10 years of experience with running Dungeons & Dragons games, fan of board games, and Magic: The Gathering.

o Fitness – Running, 25 years of martial arts practice, dancing, yoga, weight lifting.

o Wellness – Community outreach volunteering, meditation, peer support group volunteer and member, meal prep, and seeking out new experiences.

o Creativity & Further Education – Poetry and prose, cooking, wine, reading, learning new skills, taking classes and attending seminars, and going to conferences.