Technical Writer
CAREER SUMMARY
• 10 years of experience developing online learning and user training materials
• 4 years of experience developing software and process documentation
• 5 years of experience conducting systems training and providing post go-live support
• Advanced user of Microsoft Office; some experience with SharePoint, and InDesign
GOAL
Seeking a technical writing or training position
EDUCATION
• BS, Industrial Engineering, University of Illinois, Chicago
• BA, Education, University of Michigan, Ann Arbor
• Recent coursework with PhotoShop and Illustrator
WORK EXPERIENCE
Instructor/Project Facilitator STEM Greenhouse
1/2019 – 4/2019 Grand Rapids, MI
• Presented concepts in science, technology, and math in an afterschool program
• Worked with grades 5-8
Volunteer Easter Seals Michigan, AgrAbility Program
3/2016 – 8/2018 Grand Rapids, MI
• Developed Microsoft Access database and trained users
• Developed a growth plan document for this program
• Edited Michigan AgrAbility website
Tutor Sylvan Learning Center
11/2017 – 6/2018 Rockford, MI
• Coach elementary and middle school students in math and reading
• Prepare high school students for LSAT, SAT, and ACT testing
Volunteer Goodwill Career Center
12/2013 – 3/2016 Grand Rapids, MI
• Assisted clients in developing resumes
• Coached clients on how to use email and conduct job searches
E-Learning Lead Developer (US Army Corp of Engineers Project) EnGenius Consulting Group
12/2010 – 7/2012 Huntsville, AL
• Developed e-learning content
• Worked with software engineers to revise software training manuals
• Edited technical documents (software release notes and critical design document)
Contract E-Learning Developer Community Health Systems
6/2008 – 11/2010 Franklin, TN
• Worked with subject matter experts (SMEs) to develop, edit, and publish their lessons online
• Researched and developed original content, such as:
— Workplace Violence
— Basic Accounting — Ergonomics
— Managing Conflict — Motivating Your Staff
— Developing Emotional Intelligence
Development & Retention Analyst (instructional design) Community Health Systems
6/2002 – 5/2008 Franklin, TN
• Coordinated implementation of learning management system (LMS) at CHS for more than 60 hospitals
• Developed original content; edited content submitted by subject matter experts (SMEs)
• Developed learning content for online or classroom delivery
• Worked with programmer and key user to document custom software program
Business Systems Consultant Community Health Systems
7/1997 – 5/2008 Franklin, TN
• Created system documentation and system user training materials
• Conducted onsite training for new system users
• Researched problems using IBM AS400 Query program
• Worked with vendors of interfaced system to resolve technical issues
In positions prior to 2008, I my writing experiences include the following:
• Writing and compiling a quarterly newsletter for Freedom Farm Animal Sanctuary, Hendersonville, TN
• Collecting information and creating a data import manual for a company which provided off site hospital collection services at IPN Network
• Edited data processing department policy and procedure documents at Chicago Osteopathic Hospital
• Conducted operations research projects and recommended process improvements at Mt. Sinai Hospital and Medical Center in Chicago, IL, and at Little Company of Mary Hospital, in Evergreen Park, IL.
CAREER SUMMARY
• 10 years of experience developing online learning and user training materials
• 4 years of experience developing software and process documentation
• 5 years of experience conducting systems training and providing post go-live support
• Advanced user of Microsoft Office; some experience with SharePoint, and InDesign
GOAL
Seeking a technical writing or training position
EDUCATION
• BS, Industrial Engineering, University of Illinois, Chicago
• BA, Education, University of Michigan, Ann Arbor
• Recent coursework with PhotoShop and Illustrator
WORK EXPERIENCE
Instructor/Project Facilitator STEM Greenhouse
1/2019 – 4/2019 Grand Rapids, MI
• Presented concepts in science, technology, and math in an afterschool program
• Worked with grades 5-8
Volunteer Easter Seals Michigan, AgrAbility Program
3/2016 – 8/2018 Grand Rapids, MI
• Developed Microsoft Access database and trained users
• Developed a growth plan document for this program
• Edited Michigan AgrAbility website
Tutor Sylvan Learning Center
11/2017 – 6/2018 Rockford, MI
• Coach elementary and middle school students in math and reading
• Prepare high school students for LSAT, SAT, and ACT testing
Volunteer Goodwill Career Center
12/2013 – 3/2016 Grand Rapids, MI
• Assisted clients in developing resumes
• Coached clients on how to use email and conduct job searches
E-Learning Lead Developer (US Army Corp of Engineers Project) EnGenius Consulting Group
12/2010 – 7/2012 Huntsville, AL
• Developed e-learning content
• Worked with software engineers to revise software training manuals
• Edited technical documents (software release notes and critical design document)
Contract E-Learning Developer Community Health Systems
6/2008 – 11/2010 Franklin, TN
• Worked with subject matter experts (SMEs) to develop, edit, and publish their lessons online
• Researched and developed original content, such as:
— Workplace Violence
— Basic Accounting — Ergonomics
— Managing Conflict — Motivating Your Staff
— Developing Emotional Intelligence
Development & Retention Analyst (instructional design) Community Health Systems
6/2002 – 5/2008 Franklin, TN
• Coordinated implementation of learning management system (LMS) at CHS for more than 60 hospitals
• Developed original content; edited content submitted by subject matter experts (SMEs)
• Developed learning content for online or classroom delivery
• Worked with programmer and key user to document custom software program
Business Systems Consultant Community Health Systems
7/1997 – 5/2008 Franklin, TN
• Created system documentation and system user training materials
• Conducted onsite training for new system users
• Researched problems using IBM AS400 Query program
• Worked with vendors of interfaced system to resolve technical issues
In positions prior to 2008, I my writing experiences include the following:
• Writing and compiling a quarterly newsletter for Freedom Farm Animal Sanctuary, Hendersonville, TN
• Collecting information and creating a data import manual for a company which provided off site hospital collection services at IPN Network
• Edited data processing department policy and procedure documents at Chicago Osteopathic Hospital
• Conducted operations research projects and recommended process improvements at Mt. Sinai Hospital and Medical Center in Chicago, IL, and at Little Company of Mary Hospital, in Evergreen Park, IL.