Technical Writer
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Technical Writer

CAREER SUMMARY
• 10 years of experience developing online learning and user training materials
• 4 years of experience developing software and process documentation
• 5 years of experience conducting systems training and providing post go-live support
• Advanced user of Microsoft Office; some experience with SharePoint, and InDesign
GOAL
Seeking a technical writing or training position
EDUCATION
• BS, Industrial Engineering, University of Illinois, Chicago
• BA, Education, University of Michigan, Ann Arbor
• Recent coursework with PhotoShop and Illustrator
WORK EXPERIENCE
Instructor/Project Facilitator STEM Greenhouse
1/2019 – 4/2019 Grand Rapids, MI
• Presented concepts in science, technology, and math in an afterschool program
• Worked with grades 5-8
Volunteer Easter Seals Michigan, AgrAbility Program
3/2016 – 8/2018 Grand Rapids, MI
• Developed Microsoft Access database and trained users
• Developed a growth plan document for this program
• Edited Michigan AgrAbility website
Tutor Sylvan Learning Center
11/2017 – 6/2018 Rockford, MI
• Coach elementary and middle school students in math and reading
• Prepare high school students for LSAT, SAT, and ACT testing
Volunteer Goodwill Career Center
12/2013 – 3/2016 Grand Rapids, MI
• Assisted clients in developing resumes
• Coached clients on how to use email and conduct job searches
E-Learning Lead Developer (US Army Corp of Engineers Project) EnGenius Consulting Group
12/2010 – 7/2012 Huntsville, AL
• Developed e-learning content
• Worked with software engineers to revise software training manuals
• Edited technical documents (software release notes and critical design document)

Contract E-Learning Developer Community Health Systems
6/2008 – 11/2010 Franklin, TN
• Worked with subject matter experts (SMEs) to develop, edit, and publish their lessons online
• Researched and developed original content, such as:
— Workplace Violence
— Basic Accounting — Ergonomics
— Managing Conflict — Motivating Your Staff
— Developing Emotional Intelligence
Development & Retention Analyst (instructional design) Community Health Systems
6/2002 – 5/2008 Franklin, TN
• Coordinated implementation of learning management system (LMS) at CHS for more than 60 hospitals
• Developed original content; edited content submitted by subject matter experts (SMEs)
• Developed learning content for online or classroom delivery
• Worked with programmer and key user to document custom software program
Business Systems Consultant Community Health Systems
7/1997 – 5/2008 Franklin, TN
• Created system documentation and system user training materials
• Conducted onsite training for new system users
• Researched problems using IBM AS400 Query program
• Worked with vendors of interfaced system to resolve technical issues

In positions prior to 2008, I my writing experiences include the following:
• Writing and compiling a quarterly newsletter for Freedom Farm Animal Sanctuary, Hendersonville, TN
• Collecting information and creating a data import manual for a company which provided off site hospital collection services at IPN Network
• Edited data processing department policy and procedure documents at Chicago Osteopathic Hospital
• Conducted operations research projects and recommended process improvements at Mt. Sinai Hospital and Medical Center in Chicago, IL, and at Little Company of Mary Hospital, in Evergreen Park, IL.