Technical Program Manager
Summary: I am a motivated professional with a B.S. in Computer Science and a minor in Information Technology from the University of Central Florida. I am very outgoing, methodical, and work diligently to ensure that projects are perfected/completed on time. I enjoy developing algorithms, fixing computers, problem solving, building websites and continuously learning new topics in the tech world. Being resourceful, creative, inter-personal and having strong verbal & written communication skills help enhance my ability to learn new programs/materials and help contribute to the team. I would consider myself clean cut and very professional both on, and off the clock.
Bringing to you over 12 years experience, I am ALWAYS on time which allows me to demonstrate the ability to deliver a complete, working solution that meets specified deadlines. Utility team player that is typically assigned to multiple roles because of multitasking capabilities and vast experience. Working with software and technology is a big part of my life and is something I am extremely passionate about.
Education: Bachelor’s of Science Degree in Computer Science & Information Technology Minor University of Central Florida, Orlando, FL
Experience: Program Manager / Technical Project Manager : AgileThought - Tampa, FL (2015-Current)
Providing leadership and direction for Training & Development Programs at AgileThought by enhancing employees technical and business skills. Working directly with the CEO, CTO, and other professionals to create a one-year program that is training intensive on many roles that are found in the tech field. Providing insight and mentorship to help employees navigate their career path and overcome impediments. Providing experience, team building, continuous learning, and mentorship. Classes are defined and meticulously planned to help our team members get a better understanding of Frontend & Backend Development, Scrum Master/Project Manager, Product Owner, UI/UX, Business Analyst, Quality Assurance, Test Automation, Performance Testing, and Cyber Security.
Planning, developing and implementing a strategy for team member training and development while measuring employee progress during and after the program. Liaise with other internal managers to understand all necessary aspects of training needs. Accomplishing management objectives include (but not limited to) recruiting, selecting, orienting, training, assigning, scheduling, coaching, and counseling team members. Communicating clear job expectations, monitoring, appraising, and reviewing job contribution and enforcing overall policies and procedures of the program and AgileThought. Monitoring program expenses by gathering and submitting budget information. Establishing and maintaining a strong external market presence for the T&D Program by developing partnerships with local universities and finding ways to create positive PR for the program.
Technical Project Manager / Scrum Master of a multi-billion dollar auditing company, Deloitte. Leading and supporting 20+ people per team. Working with PO's to determine their user's business needs so we can create technical Acceptance Criteria for our team of developers and QA. Alleviating team impediments. Helping the client accomplish revolutionary ideas and leading Sprint's to create and enhance current functionality. Discussing, analyzing, recommending, and planning Sprints to provide users with an easier and more advanced user experience.
As a Project Manager / Scrum Master of a multi-million dollar Insurance Software project, my main role is leading and supporting our team. This is accomplished using Agile and Scrum. Analyzing the current process and determining ways to enhance the product and delivery time. Keeping a positive attitude while multitasking by valuing my teams ability and work ethic to ensure quality. Having daily stand ups brought team members in unison and expedited the overall process. Access, organize, and analyze project performance to produce custom reports. Provide superior personal customer service for information requests from executives and client services staff.
Engineering Software QA Analyst: Verifone - Clearwater, FL (2014- 2015)
Software QA Analyst in charge of multi-million dollar projects (ExxonMobil, Route 66, Marathon, BP, Valero, Shell, etc.). Analyzing 200-1,100 pages of client documentation to develop test plans, test scripts, test reports, submitting defects, performing test execution and validation, and reporting on all assigned projects were key responsibilities. Being assigned multiple tasks and/or projects, and was expected to work in a fast-paced multi-dimensional work environment. Effectively applied critical thinking and troubleshooting skills to efficiently identify the cause and effect of software and/or hardware related issues. Worked within VeriFone's defined Agile test and validation methodologies and best practices to ensure that all VeriFone produced solutions meet or exceed company quality standards. Used different COMM types such as TCPIP, Serial, USB, WiFi. Worked closely with development, system engineers, tier teams, and off shore QA team(s).
Project Manager / Sr. Business Analyst / Sr. QA: Website Tiger-Tampa FL (2011-2014)
Organized and managed a great team of onshore/offshore Software & Website Developers through the SDLC. Responsible for directing and overseeing the planning and execution of assigned projects. Worked hands on with development, implementation, testing, and modifying fully functional software and websites. Also worked on software & file conversions, databases, web-based forms coding/formatting, landing pages, and UML. Provided visible leadership, accountability and delegation over projects delivered to clients. Gathering requirements from the client and coordinating the acceptance criteria with developers while assisting in additional technical direction. Unique and outside of the box ideas as well as AC enhancements. Breaking down AC effectively into frontend, backend, UI/UX, QA, PO/BA, and demo tasks. Exhibited a high degree of initiative in resolving problems encountered and developing recommended solutions. Personal marketing strategies and sales techniques helped raise profitability margins.
Sr. QA / Developer / Business Analyst : Super Software, Inc. - St. Petersburg, FL (2006- 2013)
Assisted Senior Developers by testing large web based applications for navigation, checking browser compatibility, as well as functionality. Performed website development using Dreamweaver, Adobe Photoshop CS3, and HTML. Used Adobe Acrobat Pro9 and Adobe Live Cycle to create and modify PDF’s to generate XML and wrote Java Script to promote functionality. Writing test plans and manual testing cases. Running automated test cases following a standardized test case template. Execute test cases, document defects, and create reports with Microsoft Test Manager (MTM) and JIRA. Document and facilitate user acceptance testing to validate the highest software quality. Collaborate with AgileThought team members and clients to identify process gaps and provide the best testing solution on a project by project basis. Provided assistance during sales presentation to clients as well as performing marketing, and sales calls independently.
Developer / Web Design / QA: Jagged Peak Software, Inc., Tampa, FL (2012)
Worked with six figure contracts; this was a fast pace environment with strict deadlines. Hired to help with the development of real-time, web-based order management applications, and fulfillment optimization. Excelled in developing eCommerce websites, order management systems software, and testing functionality. Helped develop applications to client standard and performed development tasks and unit testing. Work closely with the project managers, QA team and other project development team members to execute solutions per client requirements and approved design. Contributed with graphic design and email campaigns. Helped develop Rush Limbaugh’s e-Commerce site, “www.TwoIfByT------------”, where I worked on the front-end design and implemented back-end functionality.
Summary: I am a motivated professional with a B.S. in Computer Science and a minor in Information Technology from the University of Central Florida. I am very outgoing, methodical, and work diligently to ensure that projects are perfected/completed on time. I enjoy developing algorithms, fixing computers, problem solving, building websites and continuously learning new topics in the tech world. Being resourceful, creative, inter-personal and having strong verbal & written communication skills help enhance my ability to learn new programs/materials and help contribute to the team. I would consider myself clean cut and very professional both on, and off the clock.
Bringing to you over 12 years experience, I am ALWAYS on time which allows me to demonstrate the ability to deliver a complete, working solution that meets specified deadlines. Utility team player that is typically assigned to multiple roles because of multitasking capabilities and vast experience. Working with software and technology is a big part of my life and is something I am extremely passionate about.
Education: Bachelor’s of Science Degree in Computer Science & Information Technology Minor University of Central Florida, Orlando, FL
Experience: Program Manager / Technical Project Manager : AgileThought - Tampa, FL (2015-Current)
Providing leadership and direction for Training & Development Programs at AgileThought by enhancing employees technical and business skills. Working directly with the CEO, CTO, and other professionals to create a one-year program that is training intensive on many roles that are found in the tech field. Providing insight and mentorship to help employees navigate their career path and overcome impediments. Providing experience, team building, continuous learning, and mentorship. Classes are defined and meticulously planned to help our team members get a better understanding of Frontend & Backend Development, Scrum Master/Project Manager, Product Owner, UI/UX, Business Analyst, Quality Assurance, Test Automation, Performance Testing, and Cyber Security.
Planning, developing and implementing a strategy for team member training and development while measuring employee progress during and after the program. Liaise with other internal managers to understand all necessary aspects of training needs. Accomplishing management objectives include (but not limited to) recruiting, selecting, orienting, training, assigning, scheduling, coaching, and counseling team members. Communicating clear job expectations, monitoring, appraising, and reviewing job contribution and enforcing overall policies and procedures of the program and AgileThought. Monitoring program expenses by gathering and submitting budget information. Establishing and maintaining a strong external market presence for the T&D Program by developing partnerships with local universities and finding ways to create positive PR for the program.
Technical Project Manager / Scrum Master of a multi-billion dollar auditing company, Deloitte. Leading and supporting 20+ people per team. Working with PO's to determine their user's business needs so we can create technical Acceptance Criteria for our team of developers and QA. Alleviating team impediments. Helping the client accomplish revolutionary ideas and leading Sprint's to create and enhance current functionality. Discussing, analyzing, recommending, and planning Sprints to provide users with an easier and more advanced user experience.
As a Project Manager / Scrum Master of a multi-million dollar Insurance Software project, my main role is leading and supporting our team. This is accomplished using Agile and Scrum. Analyzing the current process and determining ways to enhance the product and delivery time. Keeping a positive attitude while multitasking by valuing my teams ability and work ethic to ensure quality. Having daily stand ups brought team members in unison and expedited the overall process. Access, organize, and analyze project performance to produce custom reports. Provide superior personal customer service for information requests from executives and client services staff.
Engineering Software QA Analyst: Verifone - Clearwater, FL (2014- 2015)
Software QA Analyst in charge of multi-million dollar projects (ExxonMobil, Route 66, Marathon, BP, Valero, Shell, etc.). Analyzing 200-1,100 pages of client documentation to develop test plans, test scripts, test reports, submitting defects, performing test execution and validation, and reporting on all assigned projects were key responsibilities. Being assigned multiple tasks and/or projects, and was expected to work in a fast-paced multi-dimensional work environment. Effectively applied critical thinking and troubleshooting skills to efficiently identify the cause and effect of software and/or hardware related issues. Worked within VeriFone's defined Agile test and validation methodologies and best practices to ensure that all VeriFone produced solutions meet or exceed company quality standards. Used different COMM types such as TCPIP, Serial, USB, WiFi. Worked closely with development, system engineers, tier teams, and off shore QA team(s).
Project Manager / Sr. Business Analyst / Sr. QA: Website Tiger-Tampa FL (2011-2014)
Organized and managed a great team of onshore/offshore Software & Website Developers through the SDLC. Responsible for directing and overseeing the planning and execution of assigned projects. Worked hands on with development, implementation, testing, and modifying fully functional software and websites. Also worked on software & file conversions, databases, web-based forms coding/formatting, landing pages, and UML. Provided visible leadership, accountability and delegation over projects delivered to clients. Gathering requirements from the client and coordinating the acceptance criteria with developers while assisting in additional technical direction. Unique and outside of the box ideas as well as AC enhancements. Breaking down AC effectively into frontend, backend, UI/UX, QA, PO/BA, and demo tasks. Exhibited a high degree of initiative in resolving problems encountered and developing recommended solutions. Personal marketing strategies and sales techniques helped raise profitability margins.
Sr. QA / Developer / Business Analyst : Super Software, Inc. - St. Petersburg, FL (2006- 2013)
Assisted Senior Developers by testing large web based applications for navigation, checking browser compatibility, as well as functionality. Performed website development using Dreamweaver, Adobe Photoshop CS3, and HTML. Used Adobe Acrobat Pro9 and Adobe Live Cycle to create and modify PDF’s to generate XML and wrote Java Script to promote functionality. Writing test plans and manual testing cases. Running automated test cases following a standardized test case template. Execute test cases, document defects, and create reports with Microsoft Test Manager (MTM) and JIRA. Document and facilitate user acceptance testing to validate the highest software quality. Collaborate with AgileThought team members and clients to identify process gaps and provide the best testing solution on a project by project basis. Provided assistance during sales presentation to clients as well as performing marketing, and sales calls independently.
Developer / Web Design / QA: Jagged Peak Software, Inc., Tampa, FL (2012)
Worked with six figure contracts; this was a fast pace environment with strict deadlines. Hired to help with the development of real-time, web-based order management applications, and fulfillment optimization. Excelled in developing eCommerce websites, order management systems software, and testing functionality. Helped develop applications to client standard and performed development tasks and unit testing. Work closely with the project managers, QA team and other project development team members to execute solutions per client requirements and approved design. Contributed with graphic design and email campaigns. Helped develop Rush Limbaugh’s e-Commerce site, “www.TwoIfByT------------”, where I worked on the front-end design and implemented back-end functionality.