Technical and marketing writer
Brian Busch (c)------------ ------------
SUMMARY OF QUALIFICATIONS:
Technical writer for development: training and knowledge transfer : Seven years of technical writing/business analysis experience. Pre-sales support, business intelligence writing, web content, procedures, news releases, IT manuals. Networking Infrastructure: Visio, UML and business process diagrams, Agile software development: release notes, security, data, infrastructure, cloud migration.. Seven years in Insurance, financial services, regulated environments
Certifications: CPPM (Certified Professional in Project Management)
S------------: Posting documentation, messaging, training on using.
Software Development LifeCycle/coding: SDLC Agile Methodology
Word, Power Point, Visio, SharePoint, Paint, Sugar CRM, Wiki, Box, Adobe Creative Suite (InDesign, and Illustrator), Jira, PHP, HTML
EXPERIENCE:
Infor St. Paul MN Fed Bus Analyst/Technical Writer July 2018-present
Collaborate with developers and write knowledge transfer instructional training on new enhancements in the software.
Human Capital Management software- Saas and On-Premise, logged in to Feature stream servers, navigated in interface to get screen shots, also posted documentation in sales portal for various audiences (customers, services, pre-sales etc)
Created new sections of catalogue for quicker access to updated documentation
Correct errors, close tickets, run audit for missing Jira client notes
Best Technology, Inc Plymouth MN Copywriter/Proofreader March 2018-August 2018
Part-time editing of website pages at BestTechnologyI------------, for Passivation, Electro-polishing of medical and aviation parts
Improved content and messaging for improved customer experiences
SEO keyword research and writing for Chromate Conversion Coati
Mayo Clinic Technical Writer Rochester MN Nov 2017-Dec 2017
Manual for Next Generation Sequencing-Mayo Medical Laboratories (MML)
Presentation skills in meetings, for usage by Clinical Genomic Sequencing Laboratory
Agile, user stories in Foundation Server. Identified roles and rights in the system, built tables and graphics in manual for using NGS Workbench
Tecnavia Press Web Support/Project Manager April 2017- October 2017
Customer support for e-edition newspapers and e-edition android and ios apps
Linux commands, Basic html, JavaScript and phpMyAdmin
Email push, udb files, project management on paywall projects, from test site to go live
IBM at Best Buy KnowledgeBase Writer Richfield MN Jan 2017 – March 2017
Wrote, updated, edited and retired knowledge base articles for L1, 2 and Level 3 hardware support in Best Buy stores. Updated over 160 procedures, trained staff
Knowledge resource: hardware and peripheral connections for registers, MPOS, tablets, workstations, printers. Patch panels, Server, Comm Room and networking images
Designed new troubleshooting steps with information and images
Medtronic Labeling/Business Analyst Fridley MN Oct 2016 – Dec 2016
AirWatch mobile platform build documentation; Samsung phones/tablets used by doctors
Medical Device labeling, outline for documentation. Requirements for Synchro-Med II program manager, three systems group managers: Pain Pump, GU and DBS
21CFR, ISO, FDA Quality Regs; checklist for Dev, Uat, and Prod
Cargill Process Documentation Specialist Aug 2016- Nov 2016
Documentation of user administration applications and instructions for use: add, modify and remove a user account from cargo, rail, banking applications
Visio workflow diagrams, interviewed subject matter experts, created improved workflows, finished all documentation ahead of schedule.
Sharepoint usage: editing, posting and re-organizing documents
Wells Fargo Mpls MN Business Sys Consultant III Feb 2016-May 2016
Consulting position with diverse set of stakeholders to identify, define and prioritize business processes
Cloud migration project: converted legacy documentation for leads and managers to show new Software as a Service cloud platform
Offboarding document, made Visio showing SDLC, and web writing on Windows Azure
Stone Arch Bridge Group Mpls MN Sept 2015- Feb 2016
Technical Writer
Consulting position in data analytics to develop a Statement of Work (SOW)
Worked with business partners/owners to develop outline of components of SOW: Objectives, Scope, Assumptions, Schedule, Price and Acceptance
Data warehouse: Collected data from analytics database
UCare Minnesota Mpls MN Mar 2015-June 2015 Technical Writer/Business Analyst-Data Integration Project
Collaborated with developers, solution architects: build technical diagrams, then present diagrams to the business (UCare) Change orders (CO) change/defect
Manuals: Helped develop and maintain API Catalog,
Agile: Authored user stories in JIRA, wrote Software release notes showing APIs, known issues and bugs
Voya Employee Benefits Mpls MN June 2014 – Dec 2014
Technical Writer
Employee Benefits manual, for self-administered, home office administered plans
Redesigned, re-wrote, content on administration of : Short Term Disability, Long Term Disability, Group Annualized Term, EAP, Travel and Funeral Assistance, Medical underwriting, premium administration, claims, FMLA, return to work, death benefits, beneficiaries, estates, accelerated death benefits. Proofread, verified hyperlinks, content
EDUCATION:
Cardinal Stritch University M .S. Management
University Wisconsin Milwaukee B.A. Journalism
PC Pro Schools Microsoft IT Academy
Certifications: Certified Professional Project Management, (CPPM) IT Certifications: Win XP: MCDST, SDP
Brian Busch (c)------------ ------------
SUMMARY OF QUALIFICATIONS:
Technical writer for development: training and knowledge transfer : Seven years of technical writing/business analysis experience. Pre-sales support, business intelligence writing, web content, procedures, news releases, IT manuals. Networking Infrastructure: Visio, UML and business process diagrams, Agile software development: release notes, security, data, infrastructure, cloud migration.. Seven years in Insurance, financial services, regulated environments
Certifications: CPPM (Certified Professional in Project Management)
S------------: Posting documentation, messaging, training on using.
Software Development LifeCycle/coding: SDLC Agile Methodology
Word, Power Point, Visio, SharePoint, Paint, Sugar CRM, Wiki, Box, Adobe Creative Suite (InDesign, and Illustrator), Jira, PHP, HTML
EXPERIENCE:
Infor St. Paul MN Fed Bus Analyst/Technical Writer July 2018-present
Collaborate with developers and write knowledge transfer instructional training on new enhancements in the software.
Human Capital Management software- Saas and On-Premise, logged in to Feature stream servers, navigated in interface to get screen shots, also posted documentation in sales portal for various audiences (customers, services, pre-sales etc)
Created new sections of catalogue for quicker access to updated documentation
Correct errors, close tickets, run audit for missing Jira client notes
Best Technology, Inc Plymouth MN Copywriter/Proofreader March 2018-August 2018
Part-time editing of website pages at BestTechnologyI------------, for Passivation, Electro-polishing of medical and aviation parts
Improved content and messaging for improved customer experiences
SEO keyword research and writing for Chromate Conversion Coati
Mayo Clinic Technical Writer Rochester MN Nov 2017-Dec 2017
Manual for Next Generation Sequencing-Mayo Medical Laboratories (MML)
Presentation skills in meetings, for usage by Clinical Genomic Sequencing Laboratory
Agile, user stories in Foundation Server. Identified roles and rights in the system, built tables and graphics in manual for using NGS Workbench
Tecnavia Press Web Support/Project Manager April 2017- October 2017
Customer support for e-edition newspapers and e-edition android and ios apps
Linux commands, Basic html, JavaScript and phpMyAdmin
Email push, udb files, project management on paywall projects, from test site to go live
IBM at Best Buy KnowledgeBase Writer Richfield MN Jan 2017 – March 2017
Wrote, updated, edited and retired knowledge base articles for L1, 2 and Level 3 hardware support in Best Buy stores. Updated over 160 procedures, trained staff
Knowledge resource: hardware and peripheral connections for registers, MPOS, tablets, workstations, printers. Patch panels, Server, Comm Room and networking images
Designed new troubleshooting steps with information and images
Medtronic Labeling/Business Analyst Fridley MN Oct 2016 – Dec 2016
AirWatch mobile platform build documentation; Samsung phones/tablets used by doctors
Medical Device labeling, outline for documentation. Requirements for Synchro-Med II program manager, three systems group managers: Pain Pump, GU and DBS
21CFR, ISO, FDA Quality Regs; checklist for Dev, Uat, and Prod
Cargill Process Documentation Specialist Aug 2016- Nov 2016
Documentation of user administration applications and instructions for use: add, modify and remove a user account from cargo, rail, banking applications
Visio workflow diagrams, interviewed subject matter experts, created improved workflows, finished all documentation ahead of schedule.
Sharepoint usage: editing, posting and re-organizing documents
Wells Fargo Mpls MN Business Sys Consultant III Feb 2016-May 2016
Consulting position with diverse set of stakeholders to identify, define and prioritize business processes
Cloud migration project: converted legacy documentation for leads and managers to show new Software as a Service cloud platform
Offboarding document, made Visio showing SDLC, and web writing on Windows Azure
Stone Arch Bridge Group Mpls MN Sept 2015- Feb 2016
Technical Writer
Consulting position in data analytics to develop a Statement of Work (SOW)
Worked with business partners/owners to develop outline of components of SOW: Objectives, Scope, Assumptions, Schedule, Price and Acceptance
Data warehouse: Collected data from analytics database
UCare Minnesota Mpls MN Mar 2015-June 2015 Technical Writer/Business Analyst-Data Integration Project
Collaborated with developers, solution architects: build technical diagrams, then present diagrams to the business (UCare) Change orders (CO) change/defect
Manuals: Helped develop and maintain API Catalog,
Agile: Authored user stories in JIRA, wrote Software release notes showing APIs, known issues and bugs
Voya Employee Benefits Mpls MN June 2014 – Dec 2014
Technical Writer
Employee Benefits manual, for self-administered, home office administered plans
Redesigned, re-wrote, content on administration of : Short Term Disability, Long Term Disability, Group Annualized Term, EAP, Travel and Funeral Assistance, Medical underwriting, premium administration, claims, FMLA, return to work, death benefits, beneficiaries, estates, accelerated death benefits. Proofread, verified hyperlinks, content
EDUCATION:
Cardinal Stritch University M .S. Management
University Wisconsin Milwaukee B.A. Journalism
PC Pro Schools Microsoft IT Academy
Certifications: Certified Professional Project Management, (CPPM) IT Certifications: Win XP: MCDST, SDP