Team Player
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Location: Phoenix, AZ, USA
School: University of Phoenix
Major: Small Business Management

Team Player

Nancy M. Ayala

14838 N. 24th Drive, Unit 2, Phoenix AZ 85023

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Summary of Qualifications

Possess extensive business office and administration experience from prior work history in Chicago, serving as an asset to your company. Demonstrate excellent leadership skills, strong administrative skills, team building relationship and customer service. Am fluent in the Spanish language with the ability to read and write it, including translation.



Professional Experience

InfoArmor – Scottsdale, Arizona                                            June 2018 – August 2019

Administrative Assistant                              November 2018 – August 2019


Greeted all guest, was responsible for the expense reports of the President and CEO, scheduled meetings, ensured conference rooms and training rooms were ready for meetings, ordering catering for meeting. Ordered and maintained office supplies, ensured break room was stocked with coffee, tea, and refreshments. Ordered coffee, refreshments, and snacks provided by the company. Welcomed and prepped new employees by taking pictures for IDs and providing tours of the company. Was responsible for reporting any necessary repairs to Facilities and performed any necessary duties to maintained company safe and clean. Assist the senior executive administrative assistant as necessary. Was responsible for mail and package received, distributing to corresponding parties. 


Customer Specialist Representative                                   June 2018 – November 2018


Worked as a Privacy Advocate in reviewing alert with Subscribers to determine if activities report on Subscriber’s account are true activities recognized by the Subscriber or if they are false alerts resulting in fraudulent activities report to the credit bureau. Assisted in the enrollment of Subscribers, in resolving technical issues reported by subscribers such as, errors logging in, failed authentication when enabling credit monitoring, working the Inbox, billing, and Not Me activities reported by June 2018 – November 2018Subscribers. Perform miscellaneous task as assignment by Managers. 



Kelly Services – Scottsdale, Arizona                            January 2018 – June 2018

Employment Agency


InfoArmor                                                            February 2018 – June 2018


Temporary employment with Barrett Jackson, Match MG assignment. 



Holiday Inn Club Vacations - Scottsdale, Arizona                          October 2017 – December 2017

Elite Sales Consultant


Sold Vacation Ownership/Timeshares. Inform guest of the benefits of ownership by providing product information, touring property and showcasing Timeshare models. 



West USA Realty – Mesa, Arizona                                      May 2017 – July 2017

Century 21 Arizona Foothills - Phoenix, Arizona                                              March 2016- May 2017

Century 21 Northwest Realty – Tempe Arizona                              December 2015 – March 2016

Real Estate Agent


Worked in Phoenix and the surrounding areas assisting individuals in the sale and purchase of their homes - Hosted Open House viewing on properties for sale on the market - Conducted showing of rental properties to qualified renters.




OdySea Aquarium – Scottsdale, Arizona                                  August 2016 – January 2017

Guest Relations Specialist


Provided quality service to guest attending the aquarium, ensuring the guest have the optimal experience. Services include ticket sales, scanning tickets, guiding guest, operating the 3D Theater, handling phones, and providing information.



University of Phoenix, Apollo Group, Phoenix, Arizona                  September 2009 - November 2015

Online Finance Advisor


Advised and guided online students through their financial aid process - Acted as a proxy for the processing center making sure necessary documents are collected to ensure certification in a timely manner - Initiated the Certification process by ensuring forms are in compliance - Monitored students’ accounts by collecting necessary money due - Monitored and communicated with students to ensure success in their programs - Worked as a team with Academic Counselor to guide students through completion of programs - Worked daily activities in a timely manner.



Openlane Inc, Mesa, Arizona                                      May 2008 - September 2009

Title Clerk/Notary


Received titles from auction sale - Reviewed titles for errors and reassigned to new buyers - Audited title queue for payments, voids, arbitrated titles - Entered tracking information for titles shipped via courier - Researched missing titles by tracking history of shipments - Created power of attorneys and lien releases for necessary titles - Notarized necessary titles and documents for the company.



Desert Kia, Gilbert, Arizona                                          May 2007 - February 2008

Title Clerk/Assistant Biller/Notary


Broke down car deals and sent contracts to bank - Billed and posted car deals - Prepared and sent payoff to banks to obtain clear titles - Prepared paperwork for titling and registering of vehicles - Reviewed paperwork for trade-ins - Posted purchased vehicles - Posted deals and prepared titles for wholesales - Followed up with banks for lien releases - Receipted monies for wholesale vehicles sold - Refunded license fees to customers - Kept corresponding vehicle schedules clean - Entered warranties purchased - Notarized titles and documents for the dealership.



Education

Arizona School of Real Estate & Business, Scottsdale, Arizona

Real Estate Sales 

University of Phoenix, School of Business, Phoenix, Arizona

Bachelor of Science in Business, Small Business Manager and Entrepreneur, 3.53 gpa

Taylor Business Institute, Chicago, Illinois

4.0 gpa

Bryman National Institute, Chicago, Illinois 

3.5 gpa



Additional Information

Bonded Public Notary

Skills: MLS, SureClose, Microsoft Office, PowerPoint, Excel, Outlook, Internet, Social Media, familiar with DataBase, Oracle, PeopleSoft System, DPA, Reynolds and Reynolds, E-Title, calculator, copier, fax, switchboard, multi-line phone, type 65 wpm

Language: fluent in Spanish

Office Manager, Administrative Assistant