Taylor Nguyen's Resume
Taylor Nguyen
113 South Saint Louis Avenue
Loveland, CO 80537
Phone:------------ Email: ------------
OBJECTIVE
I’m looking for a position where I will be able to use my skills from past experiences to perform at a high level. I enjoy learning new skills, accepting new challenges, & adapting to new environments.
EDUCATION
• Colorado State University – Fort Collins, Colorado
Major: Watershed Science Bachelor’s Degree
• Front Range Community College –Fort Collins, Colorado
Associates in Science
• University of Nebraska-Lincoln –Lincoln, Nebraska
Major: Civil Engineering
• Lincoln Southeast Community College –Lincoln, Nebraska
Major: Transfer Student (civil engineer)
• North Platte High School –North Platte, Nebraska
High School Diploma Graduated: 2004
COMMUNITY ACTIVITIES
--Loveland Tennis Association-(Board Director since 2013)
Position: President Years: 2015-Present
-Promoting the long-term development of tennis as a means of healthful recreation
& physical fitness in our community
-Promoting & developing junior team tennis through the city’s parks & rec
department
-Oversaw fiscal responsibility
--Stream Tracker Project-(Citizen Scientist since 2017)
-Monitored intermittent streams for flow,
estimated discharge and tracked water quality
by performing field research using field equipment
WORK EXPERIENCE
Hach Company – June 2017 to Present
Technical Customer Support
? Provided technical support for Hach water quality analysis equipment & processes
in industrial, drinking & wastewater markets.
? Managed customer accounts & processed orders.
? Tracked & logged support issues in incident management system & answered
phone systems.
? Analyzed data for key performance indicators and productivity.
3J Incorporated – November 2012 to October 2016
Quality Control Manager/IT Manager
? Accomplished ISO registration & developed ISO procedures.
? Accomplished API certifications & developed & maintained Quality Management
System.
? Supported the production area by monitoring the team, resolving technical issues,
developed preventative actions & supported corrective actions, maintained
schedule for production.
? Performed internal/external audits while interfacing with suppliers/vendors at all
levels of management.
? Maintained/directed all in-house IT operations from email to networking to software
to website maintenance.
? Operated forklift to coordinate shipping & receiving.
Car Toys – March 2010 to November 2012
Audio & Wireless Lead Sales Associate, Fort Collins, CO
? Provided 1st class customer service for wireless & car audio sales (doing wireless
sales for AT&T, Verizon, & T-Mobile).
? Met sales goals & metric standards, handled store wide inventory from shipping to
receiving.
ITX Engineering- September 09 to September 2011
IT Specialist, Fort Collins, CO
? Provided desktop assistance, software/ hardware installation, & remote assistance
for both Windows & Macintosh systems.
? IT control for the EPA’s central data exchange, providing Tier I & II support on all
their servers & software.
? Coordinated & resolved issues for Tier III support.
? Tracked & logged desktop issues in incident management system & answered
phone systems.
Sprint/ Nextel – February 08 to April 10
Senior Chief Technical Consultant, Fort Collins, CO
? Provided 1st class customer service.
? Repaired/setup phones, smart devices, Blackberries, air-cards, & notebooks in all
of Northern Colorado & Wyoming Regions.
? Handled inventory from ordering, receiving & doing inventory counts for Fort
Collins & Greeley Markets.
? Set schedule for technicians & managed store employees & back office
administrative duties.
? Met all company metric standards & compliances.
SKILLS
? Highly proficient with computers both in PC & Mac environments & mostly all
software & hardware that operates with them.
? Typing speed of 60+ words per minute.
? High level of organization & committed life-long learner
? Strong verbal & written communication skills.
? Very quick learner with the ability to perform/succeed under high pressure
situations.
? Experienced with standard EPA methods for collecting data for stream habitat and
quality assessments.
? Experienced with GIS-based software.
? Operated forklift to receive raw materials varying in size & weight (up to 8000 lbs.)
& to coordinate shipping.
REFERENCES
? Available on request
Taylor Nguyen
113 South Saint Louis Avenue
Loveland, CO 80537
Phone:------------ Email: ------------
OBJECTIVE
I’m looking for a position where I will be able to use my skills from past experiences to perform at a high level. I enjoy learning new skills, accepting new challenges, & adapting to new environments.
EDUCATION
• Colorado State University – Fort Collins, Colorado
Major: Watershed Science Bachelor’s Degree
• Front Range Community College –Fort Collins, Colorado
Associates in Science
• University of Nebraska-Lincoln –Lincoln, Nebraska
Major: Civil Engineering
• Lincoln Southeast Community College –Lincoln, Nebraska
Major: Transfer Student (civil engineer)
• North Platte High School –North Platte, Nebraska
High School Diploma Graduated: 2004
COMMUNITY ACTIVITIES
--Loveland Tennis Association-(Board Director since 2013)
Position: President Years: 2015-Present
-Promoting the long-term development of tennis as a means of healthful recreation
& physical fitness in our community
-Promoting & developing junior team tennis through the city’s parks & rec
department
-Oversaw fiscal responsibility
--Stream Tracker Project-(Citizen Scientist since 2017)
-Monitored intermittent streams for flow,
estimated discharge and tracked water quality
by performing field research using field equipment
WORK EXPERIENCE
Hach Company – June 2017 to Present
Technical Customer Support
? Provided technical support for Hach water quality analysis equipment & processes
in industrial, drinking & wastewater markets.
? Managed customer accounts & processed orders.
? Tracked & logged support issues in incident management system & answered
phone systems.
? Analyzed data for key performance indicators and productivity.
3J Incorporated – November 2012 to October 2016
Quality Control Manager/IT Manager
? Accomplished ISO registration & developed ISO procedures.
? Accomplished API certifications & developed & maintained Quality Management
System.
? Supported the production area by monitoring the team, resolving technical issues,
developed preventative actions & supported corrective actions, maintained
schedule for production.
? Performed internal/external audits while interfacing with suppliers/vendors at all
levels of management.
? Maintained/directed all in-house IT operations from email to networking to software
to website maintenance.
? Operated forklift to coordinate shipping & receiving.
Car Toys – March 2010 to November 2012
Audio & Wireless Lead Sales Associate, Fort Collins, CO
? Provided 1st class customer service for wireless & car audio sales (doing wireless
sales for AT&T, Verizon, & T-Mobile).
? Met sales goals & metric standards, handled store wide inventory from shipping to
receiving.
ITX Engineering- September 09 to September 2011
IT Specialist, Fort Collins, CO
? Provided desktop assistance, software/ hardware installation, & remote assistance
for both Windows & Macintosh systems.
? IT control for the EPA’s central data exchange, providing Tier I & II support on all
their servers & software.
? Coordinated & resolved issues for Tier III support.
? Tracked & logged desktop issues in incident management system & answered
phone systems.
Sprint/ Nextel – February 08 to April 10
Senior Chief Technical Consultant, Fort Collins, CO
? Provided 1st class customer service.
? Repaired/setup phones, smart devices, Blackberries, air-cards, & notebooks in all
of Northern Colorado & Wyoming Regions.
? Handled inventory from ordering, receiving & doing inventory counts for Fort
Collins & Greeley Markets.
? Set schedule for technicians & managed store employees & back office
administrative duties.
? Met all company metric standards & compliances.
SKILLS
? Highly proficient with computers both in PC & Mac environments & mostly all
software & hardware that operates with them.
? Typing speed of 60+ words per minute.
? High level of organization & committed life-long learner
? Strong verbal & written communication skills.
? Very quick learner with the ability to perform/succeed under high pressure
situations.
? Experienced with standard EPA methods for collecting data for stream habitat and
quality assessments.
? Experienced with GIS-based software.
? Operated forklift to receive raw materials varying in size & weight (up to 8000 lbs.)
& to coordinate shipping.
REFERENCES
? Available on request