Taryn Meidl
PROFILE
An energetic and engaging customer focused leader with a deadline-oriented nature. Focused on maximizing client results and providing top rate customer service to internal and external clients. Always seeking creative assignments, individually or collaboratively, with opportunities to strategically develop innovative products. Top contributor who always maintains a positive outlook while managing concurrent tasks. Dedicated and hardworking with internal drive to deliver excellence. Accomplishments include launching campaigns; controlling costs; and developing, promoting, and executing the grand opening of a new business location.
EDUCATION
OHIO UNIVERSITY - ATHENS, OHIO August 2013 - April 2017
Bachelor of Science: Communications Studies, Marketing
SKILLS
� Adobe Illustrator, Photoshop, InDesign
� Leadership
� Digital Marketing
� Social Media Marketing
� Retail Merchandising
� Journalism
� Professional Sales & Entrepreneurship
EXPERIENCE
MANTA MEDIA INC.
Team Lead, Customer Success March 2019 � November 2019
� Promoted to Team Lead. Monitored the customer service, onboarding and fulfillment segments of the Manta Customer Success Team.
� Continuously supported Manta Pros in escalations to ensure timely and satisfactory resolution of all escalations.
� Performed daily quality assurance as needed and reported results to Supervisor.
� Knowledge Resource for entire team and always available for questions.
� Acted as emergency overflow for all accounts.
� Participated in regular, individual meetings with Manta Pros. Implemented Wellness Checks and Development Plan for individual team members.
� Managed general team needs when Supervisor was not present.�Filled in as needed.
� Created, implemented and facilitated team trainings and new hire trainings.
� Assisted with hiring process for new employees; participated in interviews and collaborated with management for decision making.
� Maintained excellent team culture by creating monthly activities. Managed monthly budget for the Team.
� Created and Implemented Quality Assurance, Shadowing sessions and Coaching sessions.
� Created and implemented Key Performance Indicators (KPI�s) as well as stack ranking for bonuses.
MANTA MEDIA INC.
Social Marketing Pro/Digital Marketing Pro May 2018 - March 2019
� Managed and optimized online presence for multiple small business accounts through Social Media, Digital and SEO Marketing.�
� Created and executed Social Media Strategy for multiple small business accounts.
� Managed, created and published advertising content and social media content according to best practices for each industry.
� Utilized analytic metrics generated from advertisements and communicated results with clients to create understanding and strategy.
INVOLVE, LLC
Contract Associate Account Executive September 2017 - April 2018
� Assisted clients� digital needs by executing strategic social media and account service duties.
� Conducted social listening and monitored conversations for unfiltered consumer feedback.
� Engaged in conversation to assist customers, mitigated potential issues, and built the overall brand community. Also created, managed and published social media content created by the digital and creative teams.
� Actively built social media presence through research and strategic networking.
� Created, researched and managed digital campaigns and strategy, including optimization and best practices.
BATH AND BODY WORKS
Seasonal Sales Associate November 2017 - February 2018
� Provided prompt service at the front door while greeting customers, offered assistance with purchases, improved engagement with merchandise and provided outstanding�customer service.�
� Operated cash registers,�managed�financial transactions, and�balanced drawers.
� Achieved established daily and weekly goals.
HANNEKE ANTONELLI
Social Media Marketing Intern January 2016 - July 2016
� Created content posts and social calendars for social media channels.
� Reported and analyzed social media data and demographics. Monitored social media successes of competitive and relevant brands.
� Developed expertise in social media�s best practices and stayed abreast of changes to social media platforms used.
� Created ongoing strategy on new ways to grow fans and followers across social channels.
ALPHA DELTA PI SORORITY
Recording Secretary and Corresponding Secretary August 2015 - April 2017
� Ensured efficiency of chapter operations. Recorded and prepared the minutes of chapter meetings and forwarded them to the Collegiate Province Director and Chapter Advisor within 48 hours.
� Set personal goals for both roles and worked towards accomplishing them. Arrived early to all meetings.
� Performed roll call at meetings, kept record of attendance and ensured absent chapter members read and signed a copy of the minutes. Sent out Introduction Forms and Potential Member Profiles on schedule.
PROFILE
An energetic and engaging customer focused leader with a deadline-oriented nature. Focused on maximizing client results and providing top rate customer service to internal and external clients. Always seeking creative assignments, individually or collaboratively, with opportunities to strategically develop innovative products. Top contributor who always maintains a positive outlook while managing concurrent tasks. Dedicated and hardworking with internal drive to deliver excellence. Accomplishments include launching campaigns; controlling costs; and developing, promoting, and executing the grand opening of a new business location.
EDUCATION
OHIO UNIVERSITY - ATHENS, OHIO August 2013 - April 2017
Bachelor of Science: Communications Studies, Marketing
SKILLS
� Adobe Illustrator, Photoshop, InDesign
� Leadership
� Digital Marketing
� Social Media Marketing
� Retail Merchandising
� Journalism
� Professional Sales & Entrepreneurship
EXPERIENCE
MANTA MEDIA INC.
Team Lead, Customer Success March 2019 � November 2019
� Promoted to Team Lead. Monitored the customer service, onboarding and fulfillment segments of the Manta Customer Success Team.
� Continuously supported Manta Pros in escalations to ensure timely and satisfactory resolution of all escalations.
� Performed daily quality assurance as needed and reported results to Supervisor.
� Knowledge Resource for entire team and always available for questions.
� Acted as emergency overflow for all accounts.
� Participated in regular, individual meetings with Manta Pros. Implemented Wellness Checks and Development Plan for individual team members.
� Managed general team needs when Supervisor was not present.�Filled in as needed.
� Created, implemented and facilitated team trainings and new hire trainings.
� Assisted with hiring process for new employees; participated in interviews and collaborated with management for decision making.
� Maintained excellent team culture by creating monthly activities. Managed monthly budget for the Team.
� Created and Implemented Quality Assurance, Shadowing sessions and Coaching sessions.
� Created and implemented Key Performance Indicators (KPI�s) as well as stack ranking for bonuses.
MANTA MEDIA INC.
Social Marketing Pro/Digital Marketing Pro May 2018 - March 2019
� Managed and optimized online presence for multiple small business accounts through Social Media, Digital and SEO Marketing.�
� Created and executed Social Media Strategy for multiple small business accounts.
� Managed, created and published advertising content and social media content according to best practices for each industry.
� Utilized analytic metrics generated from advertisements and communicated results with clients to create understanding and strategy.
INVOLVE, LLC
Contract Associate Account Executive September 2017 - April 2018
� Assisted clients� digital needs by executing strategic social media and account service duties.
� Conducted social listening and monitored conversations for unfiltered consumer feedback.
� Engaged in conversation to assist customers, mitigated potential issues, and built the overall brand community. Also created, managed and published social media content created by the digital and creative teams.
� Actively built social media presence through research and strategic networking.
� Created, researched and managed digital campaigns and strategy, including optimization and best practices.
BATH AND BODY WORKS
Seasonal Sales Associate November 2017 - February 2018
� Provided prompt service at the front door while greeting customers, offered assistance with purchases, improved engagement with merchandise and provided outstanding�customer service.�
� Operated cash registers,�managed�financial transactions, and�balanced drawers.
� Achieved established daily and weekly goals.
HANNEKE ANTONELLI
Social Media Marketing Intern January 2016 - July 2016
� Created content posts and social calendars for social media channels.
� Reported and analyzed social media data and demographics. Monitored social media successes of competitive and relevant brands.
� Developed expertise in social media�s best practices and stayed abreast of changes to social media platforms used.
� Created ongoing strategy on new ways to grow fans and followers across social channels.
ALPHA DELTA PI SORORITY
Recording Secretary and Corresponding Secretary August 2015 - April 2017
� Ensured efficiency of chapter operations. Recorded and prepared the minutes of chapter meetings and forwarded them to the Collegiate Province Director and Chapter Advisor within 48 hours.
� Set personal goals for both roles and worked towards accomplishing them. Arrived early to all meetings.
� Performed roll call at meetings, kept record of attendance and ensured absent chapter members read and signed a copy of the minutes. Sent out Introduction Forms and Potential Member Profiles on schedule.