Tanya Resume Technical Writer
Results-oriented Technical Writer with 20+ years’ experience designing learning paths, process/ safety training, writing of technical training documentation, and document control administration, establishing best practices and ensuring optimal customer support and satisfaction.
Demonstrated Achievements
Ability to understand & translate complex processes into digestible, roles-based learning paths
Manage documentation and control systems to ensure best practices
Collaborate with subject matter experts to create content for training & enablement documentation
Established Center of Excellence/Best Practices:
Designed and created manufacturing training program, working internally with Subject Matter Experts to create a lasting, robust program still used today. The company was challenged with rapid growth, producing a highly successful product without an effective safety program and led to accidents and unsafe working conditions. The solution was to implement that program consistently across the company, with orientation and manufacturing being the primary focus. After implementation, safety incidents decreased by 15 %.
Document Control:
Established a Document Control Administration System to control documents and ensure best practices were consistently followed (style guides, nomenclature, formatting, and accessibility). Trained employees in Document Control, establishing and maintaining records management procedures and policies. The immediate need was safety training. A team of three trainers, myself included, were trained in ISO 9000, which was documented and implemented company-wide. The result was a much safer environment overall.
Technical Writing/Documentation:
1) Enabled design and execution of internal training and documentation program for a company of 200. All manufacturing processes and work instructions written and/or edited, and maintained.
2) Wrote, updated, & edited customer technical training documentation for a company of 1,000. Due to rapid expansion, this high-tech company required immediate results to onboard technical, sales, and support staff. The nature of the documentation was comprehensive and wide-ranging, requiring both speed and accuracy to support sales quotas and customer serviceS targets. Used Adobe FrameMaker.
Publications
• Technical documentation, Advanced Fibre Communications: system description, installation, turn-up, test, and maintenance guides, and indexes for these guides.
• Technical Documentation, internal, Adobe Scene7.
• BAAN Inventory Control User’s Manual, Beta I T/A Certification Handbook, Beta I Secondary Coater’s Training Guide, Beta I Primary Coater’s Handbook, Flex Products.
• Grant proposals (various), The Salvation Army.
• Support Teacher’s Guide, Live Oak Charter School.
Education
BA, Major in Art, Humboldt State University, Arcata, CA
Teaching Credentials: Single Subject Art, Multiple Subject Elementary
Emphasis in Graphic Design and Native American Studies
Professional Experience??
Sonoma County Schools 9/2009 – Present
ENGLISH TEACHER/ LEAD ACADEMIC COACH/FINE ART/CHOIR
Deliver consistent instruction in English/Language Arts across the grades. Assess, diagnose, and deliver individual targeted instruction. Designed and taught curriculum for art and choir classes. Curriculum was submitted and approved for UC and CSU accreditation. Taught grades 9-12.
Venetia Valley School 9/2007 – 6/2009
CHOIR TEACHER
Designed and taught curriculum for choir classes
Adobe Scene7 5/2006 – 5/2007
PRODUCTION/TECHNICAL WRITER
Assisted in production of eCatalogues. Wrote supporting documentation for best practices in eCatalog production.
The Salvation Army 11/2003 – 5/2004
CAPITAL CAMPAIGN – ASSISTANT MANAGER
Copy-edited grant proposal and feasibility study for Petaluma Ecumenical Properties. Interviewed prospective donors. Managed all aspects of the Petaluma Corps’ capital campaign, including writing newsletter, creating graphics for presentations and signs, and a wide array of administrative duties.
Advanced Fibre Communications, Inc. 5/2000 – 11/2001
TECHNICAL WRITER
Responsible for writing and updating internal customer documentation. Improved overall quality and accuracy of new release documentation, resulting in improved customer satisfaction and fewer technical support issues. Responsibilities included working closely with engineers to update customer documentation, such as AccessMax releases, document set and CDs.
Flex Products, Inc. 12/1998 – 4/2000
DOCUMENT CONTROL ADMINISTRATOR
Responsible for acquiring our documents from OCLI and controlling them. During this time, I entered all new and existing documents into our new software system. I trained all Subject Matter Experts on how to enter and upload procedures and work instructions they wrote into the new system, thus ensuring best practices company-wide.
TRAINING SPECIALIST/TECHNICAL WRITER 9/1993 –12/1998
Assisted in improving safety standards and overall morale in the company through improved procedures and work instructions, helping bridge communication gaps between employees. Responsibilities included working closely with engineers, production staff, and management to help design, accurately write, and implement internal technical training documentation.
Results-oriented Technical Writer with 20+ years’ experience designing learning paths, process/ safety training, writing of technical training documentation, and document control administration, establishing best practices and ensuring optimal customer support and satisfaction.
Demonstrated Achievements
Ability to understand & translate complex processes into digestible, roles-based learning paths
Manage documentation and control systems to ensure best practices
Collaborate with subject matter experts to create content for training & enablement documentation
Established Center of Excellence/Best Practices:
Designed and created manufacturing training program, working internally with Subject Matter Experts to create a lasting, robust program still used today. The company was challenged with rapid growth, producing a highly successful product without an effective safety program and led to accidents and unsafe working conditions. The solution was to implement that program consistently across the company, with orientation and manufacturing being the primary focus. After implementation, safety incidents decreased by 15 %.
Document Control:
Established a Document Control Administration System to control documents and ensure best practices were consistently followed (style guides, nomenclature, formatting, and accessibility). Trained employees in Document Control, establishing and maintaining records management procedures and policies. The immediate need was safety training. A team of three trainers, myself included, were trained in ISO 9000, which was documented and implemented company-wide. The result was a much safer environment overall.
Technical Writing/Documentation:
1) Enabled design and execution of internal training and documentation program for a company of 200. All manufacturing processes and work instructions written and/or edited, and maintained.
2) Wrote, updated, & edited customer technical training documentation for a company of 1,000. Due to rapid expansion, this high-tech company required immediate results to onboard technical, sales, and support staff. The nature of the documentation was comprehensive and wide-ranging, requiring both speed and accuracy to support sales quotas and customer serviceS targets. Used Adobe FrameMaker.
Publications
• Technical documentation, Advanced Fibre Communications: system description, installation, turn-up, test, and maintenance guides, and indexes for these guides.
• Technical Documentation, internal, Adobe Scene7.
• BAAN Inventory Control User’s Manual, Beta I T/A Certification Handbook, Beta I Secondary Coater’s Training Guide, Beta I Primary Coater’s Handbook, Flex Products.
• Grant proposals (various), The Salvation Army.
• Support Teacher’s Guide, Live Oak Charter School.
Education
BA, Major in Art, Humboldt State University, Arcata, CA
Teaching Credentials: Single Subject Art, Multiple Subject Elementary
Emphasis in Graphic Design and Native American Studies
Professional Experience??
Sonoma County Schools 9/2009 – Present
ENGLISH TEACHER/ LEAD ACADEMIC COACH/FINE ART/CHOIR
Deliver consistent instruction in English/Language Arts across the grades. Assess, diagnose, and deliver individual targeted instruction. Designed and taught curriculum for art and choir classes. Curriculum was submitted and approved for UC and CSU accreditation. Taught grades 9-12.
Venetia Valley School 9/2007 – 6/2009
CHOIR TEACHER
Designed and taught curriculum for choir classes
Adobe Scene7 5/2006 – 5/2007
PRODUCTION/TECHNICAL WRITER
Assisted in production of eCatalogues. Wrote supporting documentation for best practices in eCatalog production.
The Salvation Army 11/2003 – 5/2004
CAPITAL CAMPAIGN – ASSISTANT MANAGER
Copy-edited grant proposal and feasibility study for Petaluma Ecumenical Properties. Interviewed prospective donors. Managed all aspects of the Petaluma Corps’ capital campaign, including writing newsletter, creating graphics for presentations and signs, and a wide array of administrative duties.
Advanced Fibre Communications, Inc. 5/2000 – 11/2001
TECHNICAL WRITER
Responsible for writing and updating internal customer documentation. Improved overall quality and accuracy of new release documentation, resulting in improved customer satisfaction and fewer technical support issues. Responsibilities included working closely with engineers to update customer documentation, such as AccessMax releases, document set and CDs.
Flex Products, Inc. 12/1998 – 4/2000
DOCUMENT CONTROL ADMINISTRATOR
Responsible for acquiring our documents from OCLI and controlling them. During this time, I entered all new and existing documents into our new software system. I trained all Subject Matter Experts on how to enter and upload procedures and work instructions they wrote into the new system, thus ensuring best practices company-wide.
TRAINING SPECIALIST/TECHNICAL WRITER 9/1993 –12/1998
Assisted in improving safety standards and overall morale in the company through improved procedures and work instructions, helping bridge communication gaps between employees. Responsibilities included working closely with engineers, production staff, and management to help design, accurately write, and implement internal technical training documentation.