Tamisha's Resume
Tamisha J Smith
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SUMMARY OF QUALIFICATIONS
• Excellent communication and written skills related to customer service
• Impeccable managerial and supervisory skills in a sales environment ·
• Skilled in customer service data entry and analysis
• Experienced with working independently and as part of a team
EDUCATION
Bachelor of Science in Biology Anticipated Graduation Date: December 2018
Concentration in Neurobiology
Chemistry Minor
The University of Texas at San Antonio
Associates Science (A.S), Health Professions and Related Clinical Science
Houston Community College Graduated: August 2016
Relevant Coursework: Bio-calculus,Genetics, Human Anatomy and Physiology, Neurobiology, Biochemistry, Organic Chemistry, Physics.
EXPERIENCE
Realty By Tricia & Fast Cash Caribbean San Antonio, Texas
January 2014 – present?
Social Media Management
• Marketing via social media platforms including Instagram, Facebook, Twitter and Snapchat
• Answer customer’s questions via social media platforms
• Schedule and carry ot promotions via Facebook ads, google ads and Bing ads
• Monitor real-time ads form promotional purpose and client recommendations
• Prepare marketing material
• Promote pages for following gains, business advancements and growth
?
Bridegevine, Dominica, WI June 2011 – November 2013?
Customer Sales Supervisor
• Track and report fifteen agent’s performance daily and report authentication processes for all
• Train agents on new job aids and company’s policy changes, keeping in line with company’s guidelines for each fiscal year
• Handle escalated calls daily
• Host improvement or congratulatory coaching sessions for fifteen agents;thirty sessions and reports to be done monthly
• Host calibration calls with major clients (e.g Comcast and At&t) pertaining to agent’s performance and changes
• Acting managerial duties for the At&t account from the pilot period
Comcast Communications (Outsource), Dominica, WI
Customer Service Representative November 2009 – June 2011
• Answered on average sixty inbound calls related to cable, internet and phone inquiries
• Keep in line with company’s expectations and KPI’s
• Ensure that escalated calls be transferred to the appropriate department
• Troubleshoot customer’s issues and complaints and schedule a technician truckrole when appropriate
RELEVANT PROJECTS
?
? Solid Rock Emergency Medical Service, Houston, TX
? Volunteer Service September 2014 - March 2015
• Assisted with paperwork and patient filing.
• Ambulance dispatch for emergencies as well as pre-scheduled requests.
• Schedule monthly transportation for dialysis patients and patients with weekly doctor appointments. ? Dr Robert Nasiiro Clinic Dominica, WI March 2017 - July 2017
? Volunteer Service and Shadowing
• Assist physician with taking patient’s vitals
• Observe and take notes regarding patient’s visit
ACTIVITIES AND HONORS
• Houston Community College Student Council Member 2015
• National Society of Leadership and Success Honor Society (Sigma, Alpha, Pi) member since May 2015
• Certification in Upholstery
• Member of the pre-medical society - University of Texas San Antonio April 2016- current
Tamisha J Smith
__ ------------ ------------_________________________
SUMMARY OF QUALIFICATIONS
• Excellent communication and written skills related to customer service
• Impeccable managerial and supervisory skills in a sales environment ·
• Skilled in customer service data entry and analysis
• Experienced with working independently and as part of a team
EDUCATION
Bachelor of Science in Biology Anticipated Graduation Date: December 2018
Concentration in Neurobiology
Chemistry Minor
The University of Texas at San Antonio
Associates Science (A.S), Health Professions and Related Clinical Science
Houston Community College Graduated: August 2016
Relevant Coursework: Bio-calculus,Genetics, Human Anatomy and Physiology, Neurobiology, Biochemistry, Organic Chemistry, Physics.
EXPERIENCE
Realty By Tricia & Fast Cash Caribbean San Antonio, Texas
January 2014 – present?
Social Media Management
• Marketing via social media platforms including Instagram, Facebook, Twitter and Snapchat
• Answer customer’s questions via social media platforms
• Schedule and carry ot promotions via Facebook ads, google ads and Bing ads
• Monitor real-time ads form promotional purpose and client recommendations
• Prepare marketing material
• Promote pages for following gains, business advancements and growth
?
Bridegevine, Dominica, WI June 2011 – November 2013?
Customer Sales Supervisor
• Track and report fifteen agent’s performance daily and report authentication processes for all
• Train agents on new job aids and company’s policy changes, keeping in line with company’s guidelines for each fiscal year
• Handle escalated calls daily
• Host improvement or congratulatory coaching sessions for fifteen agents;thirty sessions and reports to be done monthly
• Host calibration calls with major clients (e.g Comcast and At&t) pertaining to agent’s performance and changes
• Acting managerial duties for the At&t account from the pilot period
Comcast Communications (Outsource), Dominica, WI
Customer Service Representative November 2009 – June 2011
• Answered on average sixty inbound calls related to cable, internet and phone inquiries
• Keep in line with company’s expectations and KPI’s
• Ensure that escalated calls be transferred to the appropriate department
• Troubleshoot customer’s issues and complaints and schedule a technician truckrole when appropriate
RELEVANT PROJECTS
?
? Solid Rock Emergency Medical Service, Houston, TX
? Volunteer Service September 2014 - March 2015
• Assisted with paperwork and patient filing.
• Ambulance dispatch for emergencies as well as pre-scheduled requests.
• Schedule monthly transportation for dialysis patients and patients with weekly doctor appointments. ? Dr Robert Nasiiro Clinic Dominica, WI March 2017 - July 2017
? Volunteer Service and Shadowing
• Assist physician with taking patient’s vitals
• Observe and take notes regarding patient’s visit
ACTIVITIES AND HONORS
• Houston Community College Student Council Member 2015
• National Society of Leadership and Success Honor Society (Sigma, Alpha, Pi) member since May 2015
• Certification in Upholstery
• Member of the pre-medical society - University of Texas San Antonio April 2016- current