Tamara's Resume
Tamara Adams
22752 Tuscany Ave Eastpointe, MI 48021 |------------ | ------------
Career Objective
To gain a career as a transcriptionist transcribing multi-speaker verbatim via steno machine.
Experience
04/08/2019- Present, Part-time
Metro-Detroit area
Verbatim Hearing Reporter Ace Reporting-U.S, LLC
? Record and type verbatim notes into the computer system for Social Security Administration hearings
? Escort claimants, attorneys, and/or interpreter into the hearing room.
? Ensure that all required legal forms are completed
? Obtain legal forms from claimants or attorneys and deliver them to the Administrative Law Judge for admittance into the record as exhibits and/or in the record
02/12/2018-04/10/2019
Metro-Detroit area
Deposition Reporter/ Transcriptionist Network Reporting
? Swearing-in of witnesses provide
? Set up of electronic equipment (microphones, recorder) for depositions
? Take written notes of proceedings.
? Produce error-free transcript for depositions and examinations under oath.
? Type recording of depositions and submit them within a five-day turnaround.
? Take transcript orders from attorneys
? Mark and retain exhibits
? Notarize authorizations
12/2012-10/2017 Delta Dental of Michigan
Farmington Hills, Michigan
Customer Service Specialist
? Researches and responds to complex customer telephone, electronic, or written inquiries.
? Meets and maintain production standards, counts, and inquiry response turnaround times and reprocess claims, as appropriate.
? Document each interaction encountered (telephone, web, facsimile, etc...) and resolution in the appropriate computer tracking system (ETS) and adjusts claims as necessary based upon findings.
? Follow-up on open calls to ensure issues are resolved within standards.
Provides excellent service to customers with information regarding eligibility, benefits, and claims; with emphasis on customer education, satisfaction, and retention.
EDUCATION
08/2016 – 9/2017 Hinds Community College
? Court Reporting technology classes
07/2003 – 06/2005 The Academy of Court Reporting and Technology
? Associate of Art Degree in Judicial Reporting
Skills & Abilities
? Realtime writing on steno machine at speeds ranging from 160-180 words per minute
? Usage of computer-aided transcription (CAT) for production of transcripts or records
? Can transcribe single or multi-speaker verbatim via live dictation or audio recording
? Ability to provide error-free transcript quickly
? Type 65 words per minute
? Can also use CAT software and steno machine to steno directly onto Microsoft Word
ADDITIONAL SKILLS & CERTIFICATIONS
? Notary Public for the State of Michigan
Tamara Adams
22752 Tuscany Ave Eastpointe, MI 48021 |------------ | ------------
Career Objective
To gain a career as a transcriptionist transcribing multi-speaker verbatim via steno machine.
Experience
04/08/2019- Present, Part-time
Metro-Detroit area
Verbatim Hearing Reporter Ace Reporting-U.S, LLC
? Record and type verbatim notes into the computer system for Social Security Administration hearings
? Escort claimants, attorneys, and/or interpreter into the hearing room.
? Ensure that all required legal forms are completed
? Obtain legal forms from claimants or attorneys and deliver them to the Administrative Law Judge for admittance into the record as exhibits and/or in the record
02/12/2018-04/10/2019
Metro-Detroit area
Deposition Reporter/ Transcriptionist Network Reporting
? Swearing-in of witnesses provide
? Set up of electronic equipment (microphones, recorder) for depositions
? Take written notes of proceedings.
? Produce error-free transcript for depositions and examinations under oath.
? Type recording of depositions and submit them within a five-day turnaround.
? Take transcript orders from attorneys
? Mark and retain exhibits
? Notarize authorizations
12/2012-10/2017 Delta Dental of Michigan
Farmington Hills, Michigan
Customer Service Specialist
? Researches and responds to complex customer telephone, electronic, or written inquiries.
? Meets and maintain production standards, counts, and inquiry response turnaround times and reprocess claims, as appropriate.
? Document each interaction encountered (telephone, web, facsimile, etc...) and resolution in the appropriate computer tracking system (ETS) and adjusts claims as necessary based upon findings.
? Follow-up on open calls to ensure issues are resolved within standards.
Provides excellent service to customers with information regarding eligibility, benefits, and claims; with emphasis on customer education, satisfaction, and retention.
EDUCATION
08/2016 – 9/2017 Hinds Community College
? Court Reporting technology classes
07/2003 – 06/2005 The Academy of Court Reporting and Technology
? Associate of Art Degree in Judicial Reporting
Skills & Abilities
? Realtime writing on steno machine at speeds ranging from 160-180 words per minute
? Usage of computer-aided transcription (CAT) for production of transcripts or records
? Can transcribe single or multi-speaker verbatim via live dictation or audio recording
? Ability to provide error-free transcript quickly
? Type 65 words per minute
? Can also use CAT software and steno machine to steno directly onto Microsoft Word
ADDITIONAL SKILLS & CERTIFICATIONS
? Notary Public for the State of Michigan