System Administrator
System Support Specialist | Maine Medical Center
May 2019 � CURRENT (Temp/Contracted position)
Responsibilities:
Build, image, and deploy Linux based workstations throughout hospital complex in the Portland Maine area. Troubleshoot software and Citrix based applications.
Information Services Technician | Independence Association
OCT 2015 � MAY 2019
Key contributions:
-Upgraded Windows Server from 2008 to 2016, ensuring 24/7 reliability
-Designed and integrated new agency website using tools such as Drupal, WordPress, and Squarespace
-Created PS scripts for new users, working alongside our hybrid exchange server
-Managed agency wide group policy configurations
-Negotiated contracts with vendors to find a reliable and affordable VOIP provider
-Worked with stakeholders to find appropriate IT solutions
-Worked with teams to design technology infrastructure in new head quarters
Technical Support Representative | Carbonite
MAY 2014 � NOV 2014
Diagnose, debug and resolve customer issues with Carbonite�s file backup solution.
SKILLS
� Excellent communication
� Versatile learner
� Enjoy picking up and learning new stacks
� Diverse problem solver
� Enjoy automating tasks and working with open-source software
ACTIVITIES
I am an annual volunteer for Independence Association�s 5K marathon. I oversee the same day registration table including electronic payments. I also setup the race�s website each year, ensuring functioning electronic registration/payments.
I am also an avid tech user off the clock. I enjoy building computers and running different projects in my home lab.
System Support Specialist | Maine Medical Center
May 2019 � CURRENT (Temp/Contracted position)
Responsibilities:
Build, image, and deploy Linux based workstations throughout hospital complex in the Portland Maine area. Troubleshoot software and Citrix based applications.
Information Services Technician | Independence Association
OCT 2015 � MAY 2019
Key contributions:
-Upgraded Windows Server from 2008 to 2016, ensuring 24/7 reliability
-Designed and integrated new agency website using tools such as Drupal, WordPress, and Squarespace
-Created PS scripts for new users, working alongside our hybrid exchange server
-Managed agency wide group policy configurations
-Negotiated contracts with vendors to find a reliable and affordable VOIP provider
-Worked with stakeholders to find appropriate IT solutions
-Worked with teams to design technology infrastructure in new head quarters
Technical Support Representative | Carbonite
MAY 2014 � NOV 2014
Diagnose, debug and resolve customer issues with Carbonite�s file backup solution.
SKILLS
� Excellent communication
� Versatile learner
� Enjoy picking up and learning new stacks
� Diverse problem solver
� Enjoy automating tasks and working with open-source software
ACTIVITIES
I am an annual volunteer for Independence Association�s 5K marathon. I oversee the same day registration table including electronic payments. I also setup the race�s website each year, ensuring functioning electronic registration/payments.
I am also an avid tech user off the clock. I enjoy building computers and running different projects in my home lab.