SWright-Resume
Sharita Wright
10934 Desdemona Drive | Dallas, TX 75228
Email: ------------ | Mobile:------------
SUMMARY
Naturally outgoing and amiable professional with nearly twenty years of client relation and Executive support in varied high-demand industries.
Punctual and actively uses discretion and sound judgment in every task. Strong adaptability while maintaining client focus, both internal and
external. Excellent at face-to-face client work, multi-line phone systems, and client retention.
PROFESSIONAL SKILLS
? Accounts Payable & Receivable
? Chart input � Excel
? Clerical & Filing
? Company car management
? Event coordination
? Excellent written & verbal communication skills
? Expense processing
? Lotus Notes
? Meeting support
? Pivot tables � Excel
? Supply order & Inventory
? Till & Cash management
? Travel arrangements & Calendaring
? Videoconferencing
CERTIFICATIONS
Health and Nutrition Life Coach ��HNLC
Microsoft Office Users Specialist � MOUS
Vegan Nutritional Health Coach � VNHC�
EDUCATION
Udemy Online Courses ��Various Certifications � Completed
Kaplan University Online � Webmastering � Continuing
University of Texas � Arlington � Psychology � Hiatus
INDUSTRIES
Air Transportation / Finance & Insurance / Executive Support / Telecommunications
EXPERIENCE
Ernst & Young, LLP | Dallas, TX
October 2016 � Current
? Executive Assistant to Partners, Executive Directors, Directors, Senior Managers, and Associate Directors
o Provide advanced, diversified administrative support for professionals across multiple services lines.
o Proactively develop relationships with key internal/external client contacts, gaining recognition as a team resource.
o Skillfully use firm standards, templates, firm branding and correspondence guidance to format and edit letters and other documents from
draft to client-ready stage.
o Effectively prepare weekly time and expense reports, resolve auditor inquiries and engagement code reclassifications; plan and manage
complex meeting and travel; anticipate and respond to changing situations while encouraging and helping others to do the same.
o Coach peers and perform as subject matter resource to team members; manage/coordinate small projects providing cost-effective solutions.
o Coordinate and be responsible for quality and timeliness of engagement-related and administrative work; collaborate with FMAs,
schedulers, and other internal resources on finance, scheduling, and other operational support matters and their related tools/reports.
FirstSouthwest, A Division of Hilltop Securities | Dallas, TX
April 2015 � July 2016
? Administrative Assistant to Managing Director
o Worked directly for Managing Director and Board member at corporate headquarters.
o Created and maintained presentations, charts, graphs, spreadsheets, databases and monthly/quarterly reports.
o Answered incoming phone calls and screened/selectively referred callers; handled complex or sensitive inquiries or calls from
external/internal sources.
o Managed project development and execution from beginning to end.
o Outlined goals, budget, timing, deliverables, project scope, and required sources.
o Tracked and reported project milestones and provided status reports to project sponsors.
o Effectively worked with executives and their assistants as needed.
State Farm Mutual Automobile Insurance Company | Irving, TX
March 2014 � February 2015
? Secretary II to Senior Sales Leaders
o Directly supported and handled all administrative tasks for 7 Field Executives including calendar and appointment scheduling, meeting
organization, travel itineraries and the like.
o Discreetly and appropriately applied security measures in handling confidential and sensitive information.
o Collected, compiled, prepared and maintained mail, reports, records, files and data.
o Maintained and utilized applicable procedural manuals and reference materials.
o Collaborated with and directed project and reporting teams to maintain reports.
o Performed advanced, diversified and confidential secretarial and administrative duties.
o Received numerous accolades for administrative duties and event execution.
? Event Planner
o Responsible for organizing and managing a wide array of events including conferences, seminars, product launches, annual general
meetings, and award ceremonies.
o Negotiated event space contracts and acted as primary contact for all events including contact with venues, vendors, and caterers.
o Advised and coordinated event details including space reservation, technology support, security, and fiscal responsibilities.
o Assimilated information into standardized documents and disseminated the information to all required parties.
o Assisted with preparing budgets.
o Communicated with vendors to obtain invoices and complete payment within timely manner.
o Maintained finances including check requests, invoicing, and reporting.
Capital One Auto Finance | Plano, TX
February 2012 � March 2014
? President Morale Committee
o Responsible for increasing and maintaining morale for over 200 employees.
o Created and implemented over 100 events to improve moral for entire Direct Line of Business.
o Corresponding with presiding department manager regarding planning and organization of activities and events.
o Lead committee of 10-16 event planners.
o Oversaw, interviewed and selected all committee officers.
o Recognized by Director of Operations for increasing both employee attendance and morale by 50%.
o Served as primary contact for all vendors and managed budgets for events with up to 200 attendees.
? Funding Analyst
o Decided on and communicated loan approvals, conditions and denials.
o Calculated and explained complex data including LTV, payment to income, and debt ratio to ensure loan did not exceed credit policy
guidelines.
o Deciphered and calculated all income spectrums including W2, 1099, and Self-Employment income for loan approvals.
o Maintained Diamond, Ruby and Sapphire levels of achievement throughout entire employment.
o Reached out to and maintained new customers for Blank Check product.
o Utilized and leveraged variety of investigation and verification tools to minimize risk management.
o Performed in fast paced, deadline intensive environment.
Ernst & Young, LLP | Dallas, TX
May 2011 � December 2011
? Client Services Advisor/ Internet Help Desk
o Accurately and efficiently administered survey for federal government tax programs.
o Trained new agents on Level 2 Internet Help Desk functionalities.
o Created awareness of performance concerns and training inconsistencies.
o Created training documents, email templates and other forms to increase proficiency and efficiency.
o Developed effect ways for team members to balance work/life balance.
o Displayed expert knowledge of services and procedures within online and immediate client relations.
o Maintained Consistently Excellent performance.
Delta Air Lines, Inc. | Dallas, TX
July 2006 � May 2011
? Lead Reservation Sales Representative
o Responsible for teams of 15-20.
o Developed and strengthened operational knowledge/agility as well as lifted performance results by 15% year over year.
o Maintained manager-level awareness and visibility white tracking attendance, productivity and reliability.
o Was consistently awarded Outstanding Performance That Exceeds Expectations.
o Organized holiday luncheons and post-bankruptcy celebration.
o Performed duties as a subject matter expert (SME) and completed Quality Assurance assessments.
o Coordinated with department heads, managers and other leads for company to obtain Great Place to Work award.
Sharita Wright
10934 Desdemona Drive | Dallas, TX 75228
Email: ------------ | Mobile:------------
SUMMARY
Naturally outgoing and amiable professional with nearly twenty years of client relation and Executive support in varied high-demand industries.
Punctual and actively uses discretion and sound judgment in every task. Strong adaptability while maintaining client focus, both internal and
external. Excellent at face-to-face client work, multi-line phone systems, and client retention.
PROFESSIONAL SKILLS
? Accounts Payable & Receivable
? Chart input � Excel
? Clerical & Filing
? Company car management
? Event coordination
? Excellent written & verbal communication skills
? Expense processing
? Lotus Notes
? Meeting support
? Pivot tables � Excel
? Supply order & Inventory
? Till & Cash management
? Travel arrangements & Calendaring
? Videoconferencing
CERTIFICATIONS
Health and Nutrition Life Coach ��HNLC
Microsoft Office Users Specialist � MOUS
Vegan Nutritional Health Coach � VNHC�
EDUCATION
Udemy Online Courses ��Various Certifications � Completed
Kaplan University Online � Webmastering � Continuing
University of Texas � Arlington � Psychology � Hiatus
INDUSTRIES
Air Transportation / Finance & Insurance / Executive Support / Telecommunications
EXPERIENCE
Ernst & Young, LLP | Dallas, TX
October 2016 � Current
? Executive Assistant to Partners, Executive Directors, Directors, Senior Managers, and Associate Directors
o Provide advanced, diversified administrative support for professionals across multiple services lines.
o Proactively develop relationships with key internal/external client contacts, gaining recognition as a team resource.
o Skillfully use firm standards, templates, firm branding and correspondence guidance to format and edit letters and other documents from
draft to client-ready stage.
o Effectively prepare weekly time and expense reports, resolve auditor inquiries and engagement code reclassifications; plan and manage
complex meeting and travel; anticipate and respond to changing situations while encouraging and helping others to do the same.
o Coach peers and perform as subject matter resource to team members; manage/coordinate small projects providing cost-effective solutions.
o Coordinate and be responsible for quality and timeliness of engagement-related and administrative work; collaborate with FMAs,
schedulers, and other internal resources on finance, scheduling, and other operational support matters and their related tools/reports.
FirstSouthwest, A Division of Hilltop Securities | Dallas, TX
April 2015 � July 2016
? Administrative Assistant to Managing Director
o Worked directly for Managing Director and Board member at corporate headquarters.
o Created and maintained presentations, charts, graphs, spreadsheets, databases and monthly/quarterly reports.
o Answered incoming phone calls and screened/selectively referred callers; handled complex or sensitive inquiries or calls from
external/internal sources.
o Managed project development and execution from beginning to end.
o Outlined goals, budget, timing, deliverables, project scope, and required sources.
o Tracked and reported project milestones and provided status reports to project sponsors.
o Effectively worked with executives and their assistants as needed.
State Farm Mutual Automobile Insurance Company | Irving, TX
March 2014 � February 2015
? Secretary II to Senior Sales Leaders
o Directly supported and handled all administrative tasks for 7 Field Executives including calendar and appointment scheduling, meeting
organization, travel itineraries and the like.
o Discreetly and appropriately applied security measures in handling confidential and sensitive information.
o Collected, compiled, prepared and maintained mail, reports, records, files and data.
o Maintained and utilized applicable procedural manuals and reference materials.
o Collaborated with and directed project and reporting teams to maintain reports.
o Performed advanced, diversified and confidential secretarial and administrative duties.
o Received numerous accolades for administrative duties and event execution.
? Event Planner
o Responsible for organizing and managing a wide array of events including conferences, seminars, product launches, annual general
meetings, and award ceremonies.
o Negotiated event space contracts and acted as primary contact for all events including contact with venues, vendors, and caterers.
o Advised and coordinated event details including space reservation, technology support, security, and fiscal responsibilities.
o Assimilated information into standardized documents and disseminated the information to all required parties.
o Assisted with preparing budgets.
o Communicated with vendors to obtain invoices and complete payment within timely manner.
o Maintained finances including check requests, invoicing, and reporting.
Capital One Auto Finance | Plano, TX
February 2012 � March 2014
? President Morale Committee
o Responsible for increasing and maintaining morale for over 200 employees.
o Created and implemented over 100 events to improve moral for entire Direct Line of Business.
o Corresponding with presiding department manager regarding planning and organization of activities and events.
o Lead committee of 10-16 event planners.
o Oversaw, interviewed and selected all committee officers.
o Recognized by Director of Operations for increasing both employee attendance and morale by 50%.
o Served as primary contact for all vendors and managed budgets for events with up to 200 attendees.
? Funding Analyst
o Decided on and communicated loan approvals, conditions and denials.
o Calculated and explained complex data including LTV, payment to income, and debt ratio to ensure loan did not exceed credit policy
guidelines.
o Deciphered and calculated all income spectrums including W2, 1099, and Self-Employment income for loan approvals.
o Maintained Diamond, Ruby and Sapphire levels of achievement throughout entire employment.
o Reached out to and maintained new customers for Blank Check product.
o Utilized and leveraged variety of investigation and verification tools to minimize risk management.
o Performed in fast paced, deadline intensive environment.
Ernst & Young, LLP | Dallas, TX
May 2011 � December 2011
? Client Services Advisor/ Internet Help Desk
o Accurately and efficiently administered survey for federal government tax programs.
o Trained new agents on Level 2 Internet Help Desk functionalities.
o Created awareness of performance concerns and training inconsistencies.
o Created training documents, email templates and other forms to increase proficiency and efficiency.
o Developed effect ways for team members to balance work/life balance.
o Displayed expert knowledge of services and procedures within online and immediate client relations.
o Maintained Consistently Excellent performance.
Delta Air Lines, Inc. | Dallas, TX
July 2006 � May 2011
? Lead Reservation Sales Representative
o Responsible for teams of 15-20.
o Developed and strengthened operational knowledge/agility as well as lifted performance results by 15% year over year.
o Maintained manager-level awareness and visibility white tracking attendance, productivity and reliability.
o Was consistently awarded Outstanding Performance That Exceeds Expectations.
o Organized holiday luncheons and post-bankruptcy celebration.
o Performed duties as a subject matter expert (SME) and completed Quality Assurance assessments.
o Coordinated with department heads, managers and other leads for company to obtain Great Place to Work award.