Susan Sico Resume
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Susan Sico Resume

Susan Sico
Server
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EXPERIENCE

Server
Pasta Moon, Half Moon Bay, CA April 2019 - Present
Welcome and present menus to guests of restaurant with a smile, take drink and food orders from them, and serve the orders ensuring guests have an excellent experience.

• Engaging with customers in a friendly and positive way, take food and drink orders accurately and enter into computer system to transmit to kitchen staff.
• Deliver superb service to guests by serving them in a timely manner, asking if they have everything they need, refilling water glasses, and resolving any problems guests may have.
• Attentively respond to guests needs by clearing plates between courses, bringing the desert menu after completion of the main course followed by the check at the end of the meal, acceptance of payment, and letting guests know it was a pleasure serving them.


Barista
Blue Bottle, Palo Alto CA April 2018 – April 2019
Prepare and serve expresso-based, pour over, and cold brew coffee drinks for guests of cafe.

• Deliver exceptional hospitality to guests by greeting, smiling, and conversing with them, and remembering their names and what they like to drink.
• Support team to keep café running smoothly by stocking merchandise, clearing tables, sweeping and mopping floors, deep-cleaning, opening and closing café, and other activities.
• Strive to ensure a quality drink for each guest when making pour over and expresso based drinks to specification in a high-pressure, high-volume environment.
• Excellent at guiding guests through menu selections offering food and drink recommendations.


Technical Account Manager
Palm, Sunnyvale, CA (acquired by HP)   2005 - 2010
Managed multiple customers for this maker of smartphones and webOS, a Linux-based operating system.  

• Built and maintained strong relationships with both platform customer and internal groups to successfully escalate and resolve technical platform issues.
• Worked closely with Business Development, Legal, Engineering, and Operations on contracts, agreements, and licenses that supported development and testing of Palm Products.
• Delivered smartphone software projects to Product Marketing and Engineering that were completed on time and to specification by platform customer.
• Managed beta tests of smartphone platform and products with enterprise and carrier customers that resulted in resolutions to technical issues.


Director, Customer Development
ManyOne Network, Scotts Valley, CA (closed doors in 2009)    2003 - 2004
Created a cost-effective, scalable customer management system with this global information startup that distributed a rich media browser and portal service through membership organizations.

• Designed an automated web-based customer signup and management process that included an Internet portal and backend systems.
• Built strong relationships internally with Marketing, Operations, Engineering, and Executive team that ensured efficient execution of customer project plans for product launch.

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Director of Technical Services
RealNames Corp. Redwood Shores, CA (closed doors 2002) 1998 - 2002
Setup, organized, and grew the channel management / technical services group managing technical support and account management of customers for this provider of Internet navigation products.  

• Directed technical software integrations of company’s platform with more than 75 customers globally in the United States, Europe, Asia, and Latin America that were successfully implemented.
• Acted as primary liaison between customer engineers and internal engineers to debug, test, and resolve customers’ issues.
• Decreased customers’ technical inquiries and shortened implementation times 50% by developing customer tools and documentation.


Manager of Technical Services
Scientific Atlanta, A Cisco Company, Cupertino, CA (formerly PowerTV)   1996 - 1998
Achieved fast track promotion and increased responsibility from technical support engineer to manager of technical services and support to 3rd party software developers and OEM customers for operating system and software development kit for this producer of digital set-top boxes for cable TV.  

• Directed technical services for software implementations of more than 25 customers, increasing revenue through sales of service programs.
• Built strong relationships with customers and internal groups to effectively troubleshoot and resolve issues.
• Developed tracking system and resolution process for developers’ technical inquiries that expedited resolution of technical issues and increased customer satisfaction.


Education
V School, Provo, Utah, Fall 2016, Full Stack JavaScript
UCSC Extension, Santa Clara CA, 2013 – 2015, Internet Programming and Development Program
Fairleigh Dickenson University, Teaneck, New Jersey, M.S., Computer Science
College of St. Rose, Albany, New York, B.A., History and Political Science