Susan Paquette
Susan Paquette
343 Fuego Ave., Pomona, California 91767
------------ Email: ------------
Online Portfolio: ------------/
Outstanding retail sales history with design and home decorating experience
Over 8 years of customer service, merchandising, purchasing, and cashiering background
Computer literate with training and working knowledge of PC operations, Windows and the Internet
Adaptable and naturally creative with enthusiasm for working to high professional standards
15 years in HTML, Photoshop, FrontPage, Excel, Word, Data Entry up to 14100kps, Clerical, Filing, Typing up to 60 wpm and some Dreamweaver work experience. Skilled and trained in computer web graphics, web design, and office applications including: HTML, JavaScript, Photoshop, FrontPage, Dreamweaver, Flash, Microsoft Applications, Outlook, Illustrator, CorelDraw, PageMaker, Publisher, QuickBooks and PowerPoint.
Professional History
7/2018 – Present La Verne Pizza Co. La Verne, CA
Cashier, Driver and Side Orders
• Cashier: Take food orders in person and over the phone, some cleaning and organizing, stocked product and food
• Driver: Delivered food to customers, Shopping, Dishes, Stock beverages and made boxes
• Side orders: Made salads, sandwiches, pastas, toppings on pizza’s and sometimes cooked side orders and pizzas
4/2018 – 6/2018 LERETA LLC, Covina, CA
Data Entry – Tax Processor 1
? Data Entry: Used Word, Excel, Outlook, Mainframe, FAQS, FTP and Access
? Sent and received emails to lenders and management for review
? Organized emails on Outlook
? Used Letter scanner to send letters and enter data
? Used Word and Excel to process data for lenders and organize data
? Contacted Property State Tax Collectors by phone for Updated Tax payments and Searched Web for Updated Property Tax Payments throughout the US
? Entered and viewed Tax property data using Mainframe and Web searches
3/2014 – Current Casa Blanca Properties, Rancho Cucamonga, CA
Data Entry and Graphics
• Data Entry: Entered Customers Information into Data Base for Real Estate Cleints and Excel
• Website and Graphics: Added Graphics using FTP, SharePoint Designer, Photo Shop, HTML, CSS. Created Graphics and Design for marketing materials such as business cards, and postcards
• Phoned Clients: Made phone call to cleints for follow up with Real Estate and Loans Questions
5/2015 – Current A Cut Above Pet Salon, La Verne, CA
Invoice - Date Entry
• Data Entry: Entering numeric dates, names and prices on Invoice/Receipts in Excel, used formulas and some pivot tables for business totals
• Dog Bather: Bathed, clipped nails, cleaned ears, dried dogs with air dryer.
• Front Counter: took cash, credit card and checks for payment of groomed dogs, took incoming dogs to be groomed to back, schedualed grooming appointments, Text reminders and called customer of upcoming appointments
2/2003 – 12/2017 PuppyDogWeb.Com/Internet Brands, El Segundo, CA
Internet Advertising and Data Entry
URL: ------------/, ------------/, ------------.
? Online Advertising using Microsoft FrontPage and updated to new website on WordPress
? Updated News, links and Articles and created new pages for incoming articles
? Fixed HTML, URL, JavaScript and Broken Links errors throughout the site.
? Used Microsoft Word and Excel for reports. Used Notepad for adding HTML content to other related sites
? Provided customer service support and general assistance with online advertisements by phone and email
? Placed Advertisements online using Microsoft FrontPage HTML Code
? Photo manipulation, scanning, cropping and sizing for the web Advertisements using Photoshop
? Sent a newsletter of all new Advertisements weekly
? Sent email notices of expiration dates and removals of Advertisements weekly
? Entered and printed Receipts for mailing using QuickBooks
? Answered incoming phone calls, assisted customers placing advertisements by phone, fax and mail
? Assisted with inventory counts and restocking of merchandise
? Packaged orders (UPS & USPS) and accurately checked outgoing orders
? Applications used: Adobe PhotoShop, ImageReady (for animations and Slicing for web graphics), Netscape Email, Microsoft FrontPage, Microsoft SharePoint Designer, Microsoft Word, WordPerfect 10, QuickBooks, IE, Notepad, HTML, JavaScript
5/1992 – 2/2001 The Home Depot, Monrovia, CA
Retail Sales and Customer Service
? Provided customer service, support and general assistance with window and wall coverings
? Assisted managers with preparation and coordination of custom special orders
? Maintained merchandising displays, pricing and restocked shelves
? Monitored inventory, prepared purchase orders and worked with vendors
? Communicated with vendors and customers regarding special order merchandise
? Supervised general cashiering functions and coordinated daily schedules
? Monitored daily cashiering operations to maintain acceptable customer service standards
? Oriented, trained and counseled cashiering staff according to store manager
? Equipment used: Order Picker, Electric Pallet Jack, Manual Pallet Jack, Store Latter’s, Data Entry Computers and Registers
8/2018 – 12/2018 Volunteer Upland Library, CA
• Restocked library Books, Media and Audio alphabetically and Numerically throughout the library.
• Organized Books on Shelves pushed in chairs and made sure areas were clear of clutter.
1989 – 1991 Volunteer Phone Hotline
? Answered phones for AA, NA and CA Hotline.
? Directed Callers to Meetings in their Area and listened to issues that were talked about.
Education and Training
Certificate (2002), Computer Graphics and Web Design (California Computer Schools) - 4-month, full-time training program
Certificate (1992), Computer Office Skills (OFC) - 4-month, full-time training program
High School Graduate
References Available Upon Request
Susan Paquette
343 Fuego Ave., Pomona, California 91767
------------ Email: ------------
Online Portfolio: ------------/
Outstanding retail sales history with design and home decorating experience
Over 8 years of customer service, merchandising, purchasing, and cashiering background
Computer literate with training and working knowledge of PC operations, Windows and the Internet
Adaptable and naturally creative with enthusiasm for working to high professional standards
15 years in HTML, Photoshop, FrontPage, Excel, Word, Data Entry up to 14100kps, Clerical, Filing, Typing up to 60 wpm and some Dreamweaver work experience. Skilled and trained in computer web graphics, web design, and office applications including: HTML, JavaScript, Photoshop, FrontPage, Dreamweaver, Flash, Microsoft Applications, Outlook, Illustrator, CorelDraw, PageMaker, Publisher, QuickBooks and PowerPoint.
Professional History
7/2018 – Present La Verne Pizza Co. La Verne, CA
Cashier, Driver and Side Orders
• Cashier: Take food orders in person and over the phone, some cleaning and organizing, stocked product and food
• Driver: Delivered food to customers, Shopping, Dishes, Stock beverages and made boxes
• Side orders: Made salads, sandwiches, pastas, toppings on pizza’s and sometimes cooked side orders and pizzas
4/2018 – 6/2018 LERETA LLC, Covina, CA
Data Entry – Tax Processor 1
? Data Entry: Used Word, Excel, Outlook, Mainframe, FAQS, FTP and Access
? Sent and received emails to lenders and management for review
? Organized emails on Outlook
? Used Letter scanner to send letters and enter data
? Used Word and Excel to process data for lenders and organize data
? Contacted Property State Tax Collectors by phone for Updated Tax payments and Searched Web for Updated Property Tax Payments throughout the US
? Entered and viewed Tax property data using Mainframe and Web searches
3/2014 – Current Casa Blanca Properties, Rancho Cucamonga, CA
Data Entry and Graphics
• Data Entry: Entered Customers Information into Data Base for Real Estate Cleints and Excel
• Website and Graphics: Added Graphics using FTP, SharePoint Designer, Photo Shop, HTML, CSS. Created Graphics and Design for marketing materials such as business cards, and postcards
• Phoned Clients: Made phone call to cleints for follow up with Real Estate and Loans Questions
5/2015 – Current A Cut Above Pet Salon, La Verne, CA
Invoice - Date Entry
• Data Entry: Entering numeric dates, names and prices on Invoice/Receipts in Excel, used formulas and some pivot tables for business totals
• Dog Bather: Bathed, clipped nails, cleaned ears, dried dogs with air dryer.
• Front Counter: took cash, credit card and checks for payment of groomed dogs, took incoming dogs to be groomed to back, schedualed grooming appointments, Text reminders and called customer of upcoming appointments
2/2003 – 12/2017 PuppyDogWeb.Com/Internet Brands, El Segundo, CA
Internet Advertising and Data Entry
URL: ------------/, ------------/, ------------.
? Online Advertising using Microsoft FrontPage and updated to new website on WordPress
? Updated News, links and Articles and created new pages for incoming articles
? Fixed HTML, URL, JavaScript and Broken Links errors throughout the site.
? Used Microsoft Word and Excel for reports. Used Notepad for adding HTML content to other related sites
? Provided customer service support and general assistance with online advertisements by phone and email
? Placed Advertisements online using Microsoft FrontPage HTML Code
? Photo manipulation, scanning, cropping and sizing for the web Advertisements using Photoshop
? Sent a newsletter of all new Advertisements weekly
? Sent email notices of expiration dates and removals of Advertisements weekly
? Entered and printed Receipts for mailing using QuickBooks
? Answered incoming phone calls, assisted customers placing advertisements by phone, fax and mail
? Assisted with inventory counts and restocking of merchandise
? Packaged orders (UPS & USPS) and accurately checked outgoing orders
? Applications used: Adobe PhotoShop, ImageReady (for animations and Slicing for web graphics), Netscape Email, Microsoft FrontPage, Microsoft SharePoint Designer, Microsoft Word, WordPerfect 10, QuickBooks, IE, Notepad, HTML, JavaScript
5/1992 – 2/2001 The Home Depot, Monrovia, CA
Retail Sales and Customer Service
? Provided customer service, support and general assistance with window and wall coverings
? Assisted managers with preparation and coordination of custom special orders
? Maintained merchandising displays, pricing and restocked shelves
? Monitored inventory, prepared purchase orders and worked with vendors
? Communicated with vendors and customers regarding special order merchandise
? Supervised general cashiering functions and coordinated daily schedules
? Monitored daily cashiering operations to maintain acceptable customer service standards
? Oriented, trained and counseled cashiering staff according to store manager
? Equipment used: Order Picker, Electric Pallet Jack, Manual Pallet Jack, Store Latter’s, Data Entry Computers and Registers
8/2018 – 12/2018 Volunteer Upland Library, CA
• Restocked library Books, Media and Audio alphabetically and Numerically throughout the library.
• Organized Books on Shelves pushed in chairs and made sure areas were clear of clutter.
1989 – 1991 Volunteer Phone Hotline
? Answered phones for AA, NA and CA Hotline.
? Directed Callers to Meetings in their Area and listened to issues that were talked about.
Education and Training
Certificate (2002), Computer Graphics and Web Design (California Computer Schools) - 4-month, full-time training program
Certificate (1992), Computer Office Skills (OFC) - 4-month, full-time training program
High School Graduate
References Available Upon Request