Susan Pannullo
Susan Pannullo
Wall, NJ 07719 |------------| ------------
GROUP DEPARMENT MANAGER
A well-qualified, seasoned, and passionate Department Manager with in-depth experience within the travel and hotel industry. Technologically-savvy, with an acute attention to detail. Adept at successfully prioritizing and managing competing demands and requests. Skilled in cultivating and nurturing strategic relationships using advanced communication and interpersonal skills. Thrives in sometimes hectic, fast-paced customer-oriented environments.
CORE COMPENCIES
.Customer-Centric | Travel Arrangements | Itineraries | Accommodations | Flight Arrangements | Invoicing |presentations | Client Interactions | Collaborations | Problem Resolution | Documentation Creation |Reporting | Team Delegation | Sourcing and Hiring | MS Office Suite | Adobe | Windows OS | Google |Calendaring | Skype | Zoom | On-Call Support | Working Independently | Teamwork | Customer Service |Complex Problem-Solving | Decision-Making | Organization | Prioritization | Leadership | Communications
PROFESSIONAL EXPERIENCE
RTT SERVICES October 2013 – April 2020 NYC NY
Administrative Assistant & Group Department Manager Assistant to the CEO of RTT Services daily calendar and organizing meetings and travel / In charge of booking and hiring tour guides with contract agreement which I incorporated/Negotiated rates with tour guides hotels and charter bus companies/Responsible for payments for guides, hotels buses and transportation serviced /Attended trade shows in the USA meeting new clients and companies/ worked with many international companies/handle overseas clients/Attended in depth site inspections of hotels in SA/Successfully managed large Incentive company groups up to 500 people with dinners show hotels and transportation and arranged on last minute requests/On call 24 hours when group is on the road/Solved on the spot problems with groups and individuals/Planning and coordinating meetings held in US including many pharmaceutical companies/Manage travel arrangements (domestic) /Process expense report when group was completed./Create complex documents, materials, and presentations to bid on client’s business /Administered duties to assistants who could assist projects/Skype and zoom meetings, project management
ASSISTANT GROUP MANAGER & Administrative Assistant
Allied TPRO, New York City, NY (Apr 9 /1988 – July 2013)
Assistant to the CEO. Successfully organized and oversaw foreign group tours of up to 500 people for inbound travel to the US, for major corporate conventions using an in-depth level of experience within the travel and hotel field. Arranged tour guides, transportation, and theater tickets; designed menus, booked major sporting events such NY Marathon. Designed group itineraries including daily planning; identified and resolved issues for groups on the road; and managed prepayments and
invoicing for group services.
EDUCATION AND PROFESSIONAL DEVELOPMENT
Associates Degree, Marketing Queensborough College Queens NY
Hospitality Program Certificate, New York University, New York City,
Susan Pannullo
Wall, NJ 07719 |------------| ------------
GROUP DEPARMENT MANAGER
A well-qualified, seasoned, and passionate Department Manager with in-depth experience within the travel and hotel industry. Technologically-savvy, with an acute attention to detail. Adept at successfully prioritizing and managing competing demands and requests. Skilled in cultivating and nurturing strategic relationships using advanced communication and interpersonal skills. Thrives in sometimes hectic, fast-paced customer-oriented environments.
CORE COMPENCIES
.Customer-Centric | Travel Arrangements | Itineraries | Accommodations | Flight Arrangements | Invoicing |presentations | Client Interactions | Collaborations | Problem Resolution | Documentation Creation |Reporting | Team Delegation | Sourcing and Hiring | MS Office Suite | Adobe | Windows OS | Google |Calendaring | Skype | Zoom | On-Call Support | Working Independently | Teamwork | Customer Service |Complex Problem-Solving | Decision-Making | Organization | Prioritization | Leadership | Communications
PROFESSIONAL EXPERIENCE
RTT SERVICES October 2013 – April 2020 NYC NY
Administrative Assistant & Group Department Manager Assistant to the CEO of RTT Services daily calendar and organizing meetings and travel / In charge of booking and hiring tour guides with contract agreement which I incorporated/Negotiated rates with tour guides hotels and charter bus companies/Responsible for payments for guides, hotels buses and transportation serviced /Attended trade shows in the USA meeting new clients and companies/ worked with many international companies/handle overseas clients/Attended in depth site inspections of hotels in SA/Successfully managed large Incentive company groups up to 500 people with dinners show hotels and transportation and arranged on last minute requests/On call 24 hours when group is on the road/Solved on the spot problems with groups and individuals/Planning and coordinating meetings held in US including many pharmaceutical companies/Manage travel arrangements (domestic) /Process expense report when group was completed./Create complex documents, materials, and presentations to bid on client’s business /Administered duties to assistants who could assist projects/Skype and zoom meetings, project management
ASSISTANT GROUP MANAGER & Administrative Assistant
Allied TPRO, New York City, NY (Apr 9 /1988 – July 2013)
Assistant to the CEO. Successfully organized and oversaw foreign group tours of up to 500 people for inbound travel to the US, for major corporate conventions using an in-depth level of experience within the travel and hotel field. Arranged tour guides, transportation, and theater tickets; designed menus, booked major sporting events such NY Marathon. Designed group itineraries including daily planning; identified and resolved issues for groups on the road; and managed prepayments and
invoicing for group services.
EDUCATION AND PROFESSIONAL DEVELOPMENT
Associates Degree, Marketing Queensborough College Queens NY
Hospitality Program Certificate, New York University, New York City,