Susan Palmer
Susan J. Palmer
302 E Ayre Street
Newport, DE 19804
Telephone: ------------/------------
Email: ------------
SUMMARY OF QUALIFICATIONS
Provide administrative support including C-Level executives, work within team atmosphere, attention to detail
2+ years’ experience with Concur expense reporting & travel card, scheduling, shipping & receiving
Cost center detail reports, itemized spreadsheets, AP, AR, Certified AIA Payroll experience
Document control, project reports, strong presentation and research skills, quality control
Superior customer service & communication skills, excellent follow through, problem solving
Ability to prioritize, multitask, train others, self-disciplined to meet deadlines, exceptional client relation and data base skills
Strong work ethic, capable of thinking proactively and analytically
Sworn Official Notary Public State of Delaware 2016, 2017, 2018-2022
COMPUTER SKILLS
Microsoft Office 2007, 2010, 2013 Excel, Word, PowerPoint, Access, Outlook, Quicken, Quick Books Pro, Quick books 2015, T-Sheets, MAS 90, ADP Payroll System, HR PeopleSoft, Concur Expense, Debt Net, Goldmine Business - CRM, Intellicheck, PC Authorize, Reynolds & Reynolds, SAP 4.5, Lotus Notes; Sametime Conferencing, RX Home, Photoshop, AS400, Workflow, Sage Construction, Timberline, Insightly - CRM, Blue Folder Scheduler, Fusion Logistics, UniShippers, Sharepoint, Bookstore
WORK HISTORY
01/2013 – present Consulting, Newport, DE
Preparation of technical documentation, create spreadsheets for year end comparisons, electronic file management, custom individual contracts based on client needs, written reports, customer contact to identify opportunities to improve business processes and performance, advising client/business of possible technical solutions, presentations and evaluations of outcome using Powerpoint, Accounting/Bookkeeping practices, use of Outlook for email correspondence, track weekly expense reporting using Concur, customer service using internet tools such as Skype, instant messaging
11/2018 – 4/2019 Oak Knoll Books & Press, New Castle, DE
Office Manager/Executive Assistant
Process and invoice orders from online marketplaces such as eBay, Amazon, ABE, Biblio, Oak Knoll site, set-up/process new customer accounts daily, answer and research questions in all emails, International shipping quotes on USPS site, take phone orders, credit card billing, Paypal, direct wire transfers to bank account, bank deposits, order supplies, search for rare books by using Bookstore program, assist President & Vice President daily, print labels and envelopes for shipping, insert tracking numbers to verify delivery, collections, housekeeping duties
9/2018-10/2018 Solenis, Wilmington, DE
Import/Export Processor, Administrative Assistant (temporary assignment)
Research import/export programs in Canada to find B3, B3 Recap, BOL, Commercial Invoices, and all documents that match up with incoming/outgoing orders in system electronically, close orders once collected information is complete, communicate with co-workers and manager using Business Skype, email
01/2018-04/2018 Halosil International, Inc., New Castle, DE
Office Manager (temporary assignment)
Ability to handle multiple priorities, strong organizational and time management skills, scanning of documents electronically and electronic file management, order, arrange, and schedule shipment of supplies and raw materials, create shipping documents for domestic and international shipments, legalization of documents, enter/email orders, create domestic/commercial invoices, back orders, create vendor purchase orders, process credit card payments, expense reports, assist CFO, COO daily, telephone/route calls, order office supplies
12/2015-02/2016 Enterprise Masonry, Wilmington, DE
Administrative Assistant (temporary assignment)
Prepare weekly production reports on projects, set-up new jobs/projects, assist project managers, Certified payroll on state jobs, time sheet reports, create low slips for UI, monitor UI on websites, enter new employees in Sage, monthly withholding tax for Wilmington, Maryland, Pennsylvania, 401K reports, Charles Schwab reports, bank deposits, cash sheets, credit applications, aging report, in charge of fleet vehicle insurance, DOT inspects on vehicles and cranes, temporary out of state permits for weight/gas for trucks & trailers through JJ Keller, yearly bid log report, answer phone, order office supplies
01/2015 – 08/2015 Formosa Plastics Corporation, Delaware City, DE
Administrative Assistant, Maintenance Department (temporary assignment)
Input/Update Daily PM Work Orders into Work flow Time Entry System, Monitor Arcas System & update, catalog new parts into AS 400 System, monitor new Parts/Purchase Requisitions & add to spreadsheet, send out Monthly PM reminders to Maintenance Department in 3 month increments via email, validate operation of Plant parts and equipment per PM requirements, email Maintenance Supervisors and Managers regarding repair work and maintenance on equipment and parts inventory, assist Engineering Department as needed on Projects, assist Quality Control, create various spreadsheets, order and receive office supplies.
07/2014 – 09/2014 Twinco Romax, Wilmington, DE
Administrative Assistant (temporary seasonal assignment)
Monthly raw material and finished goods inventory and tracking control of product, ordering raw materials based on min/max and delivery times, hands on warehouse coordination, shipping & receiving, quality control, spreadsheet inventory control via Corporate, telephone, assist branch manager on all projects
06/2014 - 07/2014 Agilent Technologies, Little Falls, DE
Assistant Photographer (temporary assignment)
Preparation of production parts for catalog & company website, unwrapping parts prior to the shoot, execution of proper lighting, assisting throughout shoot, labeling parts, crop images in Photo shop, upload images/parts into spreadsheet, repack parts & return to warehouse stock.
01/2014 – 03/2014 Cura Scripts/Express Scripts, New Castle, DE
Administrative Assistant (temporary assignment)
Input prescription numbers into RX Home System, print out prescription & label and attach for FDA auditing purposes, filing, and train new contractors.
03/2013 – 12/2013 BASF, Newport, DE
Administrative Assistant (temporary assignment)
Support multiple sources in Coatings Laboratories, assist Engineering using SAP to open/close job orders and update database, maintain literature/brochure inventory, coordinate import/export of literature, order chemical samples for customers & lab staff online, maintain office supplies, manage FedEx shipments, compile monthly reports & scan to computer, maintain ISO procedures, attend workshops and mandatory weekly Safety meetings.
Assisted in research & completing of Orasol Chemical spreadsheet for new Company brochure.
02/2012 - 07/2012 Phoenix Services, Kennett Square, PA
Administrative Assistant (temporary assignment)
Answer switchboard, read email, expense reports, open new credit applications & track for completeness, organization of supply closet/order office supplies, advertising, set-up conference room for meetings, work on new projects & event planning
01/2011 – 12/2011 Eastern PA Soccer Assoc Referee Committee, West Grove, PA
Office Assistant (p/t evenings)
Read incoming email from web page & respond, get messages off answering machine & do callbacks, pay office bills, expense sheets, prepare & fax uniform orders, data entry for new clinics, prepare packages for referee clinics & fed ex, balance checkbook & enter into Quick Books, filing, book new clinics in venues, prepare new & upcoming events
01/2010 – 12/2010 Linear Logics Corp, Glen Mills, PA
Executive Assistant/Office Manager
Manage DuPont/Agile1and Pfizer/Vision IT web sites for contractor’s time sheets, expense reports, direct deposit reports, new job postings, recruit & train new candidates for open positions, worked with immigration attorney on H1B applications, set-up new employees with all necessary forms; e.g.: I9, W4, insurance, direct deposit enrollment, 401K
Developed procedures & new solutions for training on how to navigate the DuPont and Pfizer web sites
Created new office procedures on start-up and daily activities, knowledge of Supply Chain Management, purchase supplies & necessities for office and company
Worked on new projects such as SAP Consulting program, enrolled in ASUG membership, set-up a web conferencing, acquired new telephone system, developed new company brochure
Organized all company server file folders, made travel arrangements when needed
Enter time sheets into Quick Books, print and track vendor invoices for payment from emails
Weekly Powerpoint presentations at meetings
03/2008 – 12/2009 SCO Logistics, Kennett Square, PA
Account Manager/Customer Service Representative/Logistics Coordination
Manage Sunoco, Mays, Stepan, ARG Chemical Companies accounts
Monitor Outlook and TEC system for emails and orders from Customers, manually tender orders to carriers that do not rate and advise IT Dept, interact with Carriers & CSR's via telephone, instant message, emails, daily internet activity, small call center participation
Make accurate decisions on rejected loads and respond within parallel time lines
Check orders already transmitted from SAP/EDI in system or make revisions, create master bills, create orders from purchase orders received, identify HAZMAT material, calculate mileage and distance from Plant to Customer in US & Canada
Schedule trucks on truck scheduling loading racks for Sunoco Chemical Plants (Sarnia, Haverhill, Frankford plants)
05/2007 – 02/2008 Robert Half International Employment Agency Wilmington, DE
Assignments included but not limited to the following:
Country Fresh Mushroom Co. Avondale, PA (10/07 – 2/08)
Customer Service Representative-temporary assignment
Input orders into system, monitor time schedules for packing, shipping & trucking routes, data entry into purchasing & inventory spreadsheets, ordered exotic mushrooms from outside vendors, volume reports for management & outside sales, set up weekly advertising, fax & email confirmations, create packing list for walk-in purchases
Exelon Generation, Kennett Square, PA (7/07 – 8/07)
Administrative Assistant to VP-temporary assignment
Provide Administrative support for three VP’s of Power Team, work independently to provide adequate phone coverage, maintain complex schedules, prepare & edit correspondence, manage calendars, travel, expense reconciliation, timekeeping duties for departments, coordination & control of marketing materials inventory, in charge of lunch program, maintain electronic & non-electric filing systems
09/2006 – 06/2007 Maid Brigade Cleaning Company West Chester, PA
Customer Service Representative/Inside Inbound Sales
Communicate and interact with all current and upcoming customers, resolving problems and/or complaints quickly with Service Manager re: daily schedule and team activities
Researched rates and provided estimates to prospective new Customers, data entry of Customer Quality Cards, manage General Manager calendar & appointments, customer service training
Input data for Accounting purposes into Quicken, monitor A/R & A/P Open Items report and maintain, process credit card payments, manage daily check log
Update and maintain Customer Accounts in system, keep monthly mailings on schedule
01/2005 - 08/2006 AGS (Associates Graphic Services) Wilmington, DE
Accounting Specialist
Prepare spreadsheets for Payroll, Job Costing reports, Value Added, Cost Center Detail reports, data entry for Customer billing, operate Postage machine and mail processing, Bank deposits, in charge of distribution of DE Blue Rocks season tickets
CSR Administrative Assistant
Assist CSR’s and Outside Sales Managers, prepare Customer estimate letters, daily e-mail of correspondence within and outside Company, answer telephone switchboard, distribute incoming faxes, process Customer Proformas into Goldmine program, make necessary Customer database changes, in charge of filing area & job jackets, Fed Ex documents and Customer samples, write up delivery/pick-up slips
01/2001 - 06/2003 Slocomb Industries, Inc. Newark, DE
Credit Manager, Accounts Receivable/Payable
Monitor all A/R & A/P per Aging report, set up and coordinate payment plans, credit card transactions, access potential credit limits for new accounts by reference checks, track and account for Credit Hold report, research unpaid invoices, daily bank deposits/cash receipts journal, month end close, 1099 exposure
Call Customers daily regarding delivery schedule of product, concur daily delivery schedules with Shipping Manager, quality control of returned product to evaluate credit * Company relocated out of area
EDUCATION
Gloucester County College, Sewell, NJ,
DeVry University, Naperville, IL
Recipient of DeVry Dean's List Spring 2010; BS in Computer Information Systems/Business Management
Kingsway Regional High School, Swedesboro, NJ
Susan J. Palmer
302 E Ayre Street
Newport, DE 19804
Telephone: ------------/------------
Email: ------------
SUMMARY OF QUALIFICATIONS
Provide administrative support including C-Level executives, work within team atmosphere, attention to detail
2+ years’ experience with Concur expense reporting & travel card, scheduling, shipping & receiving
Cost center detail reports, itemized spreadsheets, AP, AR, Certified AIA Payroll experience
Document control, project reports, strong presentation and research skills, quality control
Superior customer service & communication skills, excellent follow through, problem solving
Ability to prioritize, multitask, train others, self-disciplined to meet deadlines, exceptional client relation and data base skills
Strong work ethic, capable of thinking proactively and analytically
Sworn Official Notary Public State of Delaware 2016, 2017, 2018-2022
COMPUTER SKILLS
Microsoft Office 2007, 2010, 2013 Excel, Word, PowerPoint, Access, Outlook, Quicken, Quick Books Pro, Quick books 2015, T-Sheets, MAS 90, ADP Payroll System, HR PeopleSoft, Concur Expense, Debt Net, Goldmine Business - CRM, Intellicheck, PC Authorize, Reynolds & Reynolds, SAP 4.5, Lotus Notes; Sametime Conferencing, RX Home, Photoshop, AS400, Workflow, Sage Construction, Timberline, Insightly - CRM, Blue Folder Scheduler, Fusion Logistics, UniShippers, Sharepoint, Bookstore
WORK HISTORY
01/2013 – present Consulting, Newport, DE
Preparation of technical documentation, create spreadsheets for year end comparisons, electronic file management, custom individual contracts based on client needs, written reports, customer contact to identify opportunities to improve business processes and performance, advising client/business of possible technical solutions, presentations and evaluations of outcome using Powerpoint, Accounting/Bookkeeping practices, use of Outlook for email correspondence, track weekly expense reporting using Concur, customer service using internet tools such as Skype, instant messaging
11/2018 – 4/2019 Oak Knoll Books & Press, New Castle, DE
Office Manager/Executive Assistant
Process and invoice orders from online marketplaces such as eBay, Amazon, ABE, Biblio, Oak Knoll site, set-up/process new customer accounts daily, answer and research questions in all emails, International shipping quotes on USPS site, take phone orders, credit card billing, Paypal, direct wire transfers to bank account, bank deposits, order supplies, search for rare books by using Bookstore program, assist President & Vice President daily, print labels and envelopes for shipping, insert tracking numbers to verify delivery, collections, housekeeping duties
9/2018-10/2018 Solenis, Wilmington, DE
Import/Export Processor, Administrative Assistant (temporary assignment)
Research import/export programs in Canada to find B3, B3 Recap, BOL, Commercial Invoices, and all documents that match up with incoming/outgoing orders in system electronically, close orders once collected information is complete, communicate with co-workers and manager using Business Skype, email
01/2018-04/2018 Halosil International, Inc., New Castle, DE
Office Manager (temporary assignment)
Ability to handle multiple priorities, strong organizational and time management skills, scanning of documents electronically and electronic file management, order, arrange, and schedule shipment of supplies and raw materials, create shipping documents for domestic and international shipments, legalization of documents, enter/email orders, create domestic/commercial invoices, back orders, create vendor purchase orders, process credit card payments, expense reports, assist CFO, COO daily, telephone/route calls, order office supplies
12/2015-02/2016 Enterprise Masonry, Wilmington, DE
Administrative Assistant (temporary assignment)
Prepare weekly production reports on projects, set-up new jobs/projects, assist project managers, Certified payroll on state jobs, time sheet reports, create low slips for UI, monitor UI on websites, enter new employees in Sage, monthly withholding tax for Wilmington, Maryland, Pennsylvania, 401K reports, Charles Schwab reports, bank deposits, cash sheets, credit applications, aging report, in charge of fleet vehicle insurance, DOT inspects on vehicles and cranes, temporary out of state permits for weight/gas for trucks & trailers through JJ Keller, yearly bid log report, answer phone, order office supplies
01/2015 – 08/2015 Formosa Plastics Corporation, Delaware City, DE
Administrative Assistant, Maintenance Department (temporary assignment)
Input/Update Daily PM Work Orders into Work flow Time Entry System, Monitor Arcas System & update, catalog new parts into AS 400 System, monitor new Parts/Purchase Requisitions & add to spreadsheet, send out Monthly PM reminders to Maintenance Department in 3 month increments via email, validate operation of Plant parts and equipment per PM requirements, email Maintenance Supervisors and Managers regarding repair work and maintenance on equipment and parts inventory, assist Engineering Department as needed on Projects, assist Quality Control, create various spreadsheets, order and receive office supplies.
07/2014 – 09/2014 Twinco Romax, Wilmington, DE
Administrative Assistant (temporary seasonal assignment)
Monthly raw material and finished goods inventory and tracking control of product, ordering raw materials based on min/max and delivery times, hands on warehouse coordination, shipping & receiving, quality control, spreadsheet inventory control via Corporate, telephone, assist branch manager on all projects
06/2014 - 07/2014 Agilent Technologies, Little Falls, DE
Assistant Photographer (temporary assignment)
Preparation of production parts for catalog & company website, unwrapping parts prior to the shoot, execution of proper lighting, assisting throughout shoot, labeling parts, crop images in Photo shop, upload images/parts into spreadsheet, repack parts & return to warehouse stock.
01/2014 – 03/2014 Cura Scripts/Express Scripts, New Castle, DE
Administrative Assistant (temporary assignment)
Input prescription numbers into RX Home System, print out prescription & label and attach for FDA auditing purposes, filing, and train new contractors.
03/2013 – 12/2013 BASF, Newport, DE
Administrative Assistant (temporary assignment)
Support multiple sources in Coatings Laboratories, assist Engineering using SAP to open/close job orders and update database, maintain literature/brochure inventory, coordinate import/export of literature, order chemical samples for customers & lab staff online, maintain office supplies, manage FedEx shipments, compile monthly reports & scan to computer, maintain ISO procedures, attend workshops and mandatory weekly Safety meetings.
Assisted in research & completing of Orasol Chemical spreadsheet for new Company brochure.
02/2012 - 07/2012 Phoenix Services, Kennett Square, PA
Administrative Assistant (temporary assignment)
Answer switchboard, read email, expense reports, open new credit applications & track for completeness, organization of supply closet/order office supplies, advertising, set-up conference room for meetings, work on new projects & event planning
01/2011 – 12/2011 Eastern PA Soccer Assoc Referee Committee, West Grove, PA
Office Assistant (p/t evenings)
Read incoming email from web page & respond, get messages off answering machine & do callbacks, pay office bills, expense sheets, prepare & fax uniform orders, data entry for new clinics, prepare packages for referee clinics & fed ex, balance checkbook & enter into Quick Books, filing, book new clinics in venues, prepare new & upcoming events
01/2010 – 12/2010 Linear Logics Corp, Glen Mills, PA
Executive Assistant/Office Manager
Manage DuPont/Agile1and Pfizer/Vision IT web sites for contractor’s time sheets, expense reports, direct deposit reports, new job postings, recruit & train new candidates for open positions, worked with immigration attorney on H1B applications, set-up new employees with all necessary forms; e.g.: I9, W4, insurance, direct deposit enrollment, 401K
Developed procedures & new solutions for training on how to navigate the DuPont and Pfizer web sites
Created new office procedures on start-up and daily activities, knowledge of Supply Chain Management, purchase supplies & necessities for office and company
Worked on new projects such as SAP Consulting program, enrolled in ASUG membership, set-up a web conferencing, acquired new telephone system, developed new company brochure
Organized all company server file folders, made travel arrangements when needed
Enter time sheets into Quick Books, print and track vendor invoices for payment from emails
Weekly Powerpoint presentations at meetings
03/2008 – 12/2009 SCO Logistics, Kennett Square, PA
Account Manager/Customer Service Representative/Logistics Coordination
Manage Sunoco, Mays, Stepan, ARG Chemical Companies accounts
Monitor Outlook and TEC system for emails and orders from Customers, manually tender orders to carriers that do not rate and advise IT Dept, interact with Carriers & CSR's via telephone, instant message, emails, daily internet activity, small call center participation
Make accurate decisions on rejected loads and respond within parallel time lines
Check orders already transmitted from SAP/EDI in system or make revisions, create master bills, create orders from purchase orders received, identify HAZMAT material, calculate mileage and distance from Plant to Customer in US & Canada
Schedule trucks on truck scheduling loading racks for Sunoco Chemical Plants (Sarnia, Haverhill, Frankford plants)
05/2007 – 02/2008 Robert Half International Employment Agency Wilmington, DE
Assignments included but not limited to the following:
Country Fresh Mushroom Co. Avondale, PA (10/07 – 2/08)
Customer Service Representative-temporary assignment
Input orders into system, monitor time schedules for packing, shipping & trucking routes, data entry into purchasing & inventory spreadsheets, ordered exotic mushrooms from outside vendors, volume reports for management & outside sales, set up weekly advertising, fax & email confirmations, create packing list for walk-in purchases
Exelon Generation, Kennett Square, PA (7/07 – 8/07)
Administrative Assistant to VP-temporary assignment
Provide Administrative support for three VP’s of Power Team, work independently to provide adequate phone coverage, maintain complex schedules, prepare & edit correspondence, manage calendars, travel, expense reconciliation, timekeeping duties for departments, coordination & control of marketing materials inventory, in charge of lunch program, maintain electronic & non-electric filing systems
09/2006 – 06/2007 Maid Brigade Cleaning Company West Chester, PA
Customer Service Representative/Inside Inbound Sales
Communicate and interact with all current and upcoming customers, resolving problems and/or complaints quickly with Service Manager re: daily schedule and team activities
Researched rates and provided estimates to prospective new Customers, data entry of Customer Quality Cards, manage General Manager calendar & appointments, customer service training
Input data for Accounting purposes into Quicken, monitor A/R & A/P Open Items report and maintain, process credit card payments, manage daily check log
Update and maintain Customer Accounts in system, keep monthly mailings on schedule
01/2005 - 08/2006 AGS (Associates Graphic Services) Wilmington, DE
Accounting Specialist
Prepare spreadsheets for Payroll, Job Costing reports, Value Added, Cost Center Detail reports, data entry for Customer billing, operate Postage machine and mail processing, Bank deposits, in charge of distribution of DE Blue Rocks season tickets
CSR Administrative Assistant
Assist CSR’s and Outside Sales Managers, prepare Customer estimate letters, daily e-mail of correspondence within and outside Company, answer telephone switchboard, distribute incoming faxes, process Customer Proformas into Goldmine program, make necessary Customer database changes, in charge of filing area & job jackets, Fed Ex documents and Customer samples, write up delivery/pick-up slips
01/2001 - 06/2003 Slocomb Industries, Inc. Newark, DE
Credit Manager, Accounts Receivable/Payable
Monitor all A/R & A/P per Aging report, set up and coordinate payment plans, credit card transactions, access potential credit limits for new accounts by reference checks, track and account for Credit Hold report, research unpaid invoices, daily bank deposits/cash receipts journal, month end close, 1099 exposure
Call Customers daily regarding delivery schedule of product, concur daily delivery schedules with Shipping Manager, quality control of returned product to evaluate credit * Company relocated out of area
EDUCATION
Gloucester County College, Sewell, NJ,
DeVry University, Naperville, IL
Recipient of DeVry Dean's List Spring 2010; BS in Computer Information Systems/Business Management
Kingsway Regional High School, Swedesboro, NJ