Steven's Resume
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Location: Houston, TX, USA
School: University of Houston
Major: Sport Administration with Minor in Business

Steven's Resume

EDUCATION
University of Houston - Houston, Texas August 2014 – December 2019
• Bachelor of Science: Sport Administration; Minor: Business Foundations
• Major GPA: 3.96, Summa Cum Laude
• University of Houston Dean’s List

WORK EXPERIENCE March 2019 – January 2020
Martial Arts USA – Cypress, Texas
Sales Specialist/Office Coordinator
• Consistently exceeded monthly contract quotas each month on average by 2 and generated over $150,000 worth of agreements within a 3-month period
• Assisted with managing onsite execution of events in collaboration with local businesses, fairs, communities, and schools to generate leads
• Provided administrative support by scheduling meetings, coordinating calendars, and utilizing our expense system
• Managed incoming clients by introducing them to our academic programs while building rapport and managing relationships before, during, and after onboarding new clients
• Created weekly financial reports for the studio owner and monthly newsletters for members
• Reviewed applications and conducted phone interviews when needed before scheduling an appointment with the hiring manager
University of Houston - Houston, Texas January 2019 – March 2019
Customer Relations Manager – Student Lead
• Served as the first point of contact for students and visitors at the student centers and facilities which had an influx of 30,000+ patrons daily
• Managed the student team on shift to ensure business operations ran smoothly
• Maintained and created daily maintenance reports, facility events, incidents, and accessibility issues within the student center
• Coordinated communication with student center staff and the University of Houston Department of Public Safety daily and in times of emergencies that may occur during working shifts
• Provided administrative support including coordinating meeting rooms and organizing schedules

University of Houston - Houston, Texas January 2016 – January 2019
Front Desk Receptionist
• Provided customer service during prime facility hours of at least 500+ patrons entering per hour
• Resolved customer needs in a timely manner with respect to customer service guidelines
• Received and directed incoming telecommunication calls for the Information Desk in order to facilitate communication throughout the Student Center South building

Nike - Houston, Texas May 2016 – August 2016
Sales Floor Representative
• Assisted 150+ patrons with product information and customer needs
• Arranged facilities and displays with respect to Nike specifications
• Organized incoming shipments into their assigned locations and maintained the integrity of the stock room

ACTIVITIES Fall 2017 – Fall 2018
Filipino Student Association - Houston, Texas
Volleyball Coach
• Arranged facilities and transportation for both games and practices with two other volleyball coaches
• Supervised the Men’s, Women’s, and Co-Rec volleyball teams by planning weekly drills and workouts
University of Houston Men’s Volleyball Club – Houston, Texas Spring 2016 – Fall 2017
Event Coordinator
• Served as a Team Captain by supporting 30+ club members with questions, practices, and tournaments
• Worked with a team of officers to host the first annual Men’s Club Volleyball Tournament with 80+ participants

Recent Graduate, experience in office administration, event coordination, sales, and customer servic