Steven CV
Steven Bouchard
HIGHLIGHTS OF QUALIFICATIONS
� Bilingual � English and French (spoken and written)
� Advanced knowledge of MS Office, Adobe Acrobat Reader/Writer, Outlook, Excel and web browsers; basic HTML
� Portfolio management � maintaining accurate list of contacts, conversations, commitments, and future projects, building business partnerships, ability to attain results and close the sale
� Knowledge of restaurant business (father owned a restaurant / bar), grocery, and retail (LCBO)
� Account Management and client relationship building
� Advanced presentation skills and employee training expertise
� Self-motivated, resourceful, and creative
� Management and coordination of team resources
� Strong interpersonal and organizational abilities
WORK EXPERIENCE
Sales Associate June 2017 - Present
Arterra Wines Canada, Mississauga, Ontario
� Manage territory to maximize coverage in order to achieve objective target per visit, service current products, secure distribution & expand the sale of Arterra products at retail, grocery stores and licensees in my Account Managers� territories (Greater Toronto Area)
� To ensure that the annual sales volume, revenue and margin contribution of territory supports the achievement of the provincial plan
� Plan and set priorities for each customer visit in order to achieve organizational goals
� Prioritizing objectives and company strategies (new products, promotions etc.) and communicate, present and secure buy-in from the customer (staff and management)
� Negotiate display space, sales drives (fridge space / staff picks), new listings within stores, and inventory levels
� Execute store audits to ensure all marketing activities are being executed as planned and report any breaches to management
� Ensure proper management of all paperwork and reports as required
� Increase our product distribution in all retail locations
� Communicate any facts and situations within territory that could impact Arterra�s business to the Key Account Manager
� Identify new opportunities and develop an action plan
� Maintain excellent relationships with all customers
Internal Sales Account Manager Sept 2014 � May 2017
Omnivex, Concord, Ontario
� Follow up on marketing-generated leads to develop new business
� Develop and present digital signage solutions to prospects based on their use-case requirements
� Operate as the lead point of contact for any and all matters specific to customer account management, and increase product saturation within the account
� Expand lists of key contacts for new prospects ranging from users, CXOs, lines of business, and company VPs and Presidents
� Year over year sales 140% of quota ($1.68 million versus $1.2 million)
� Upsell additional services and products
� Develop new client relationships / manage existing client relationships to expand the sale of Omnivex products and services
� Responsible for product demonstrations, and leveraging technical team resources
� Regularly liaise with senior level executives to maintain relationships and identify potential areas for growth or professional services (ie. Into other company divisions and lines of business)
� Highest net new revenue 2015 / 2016; highest net new clients 2015 / 2016
� Identify new opportunities and develop an action plan to maintain monthly sales quotas
Client Assistance Sales Analyst Nov 2011 - Sept 2014 CompuCom, Mississauga, Ontario
� Provided Senior Account Manager with leads for new prospects
� Build forecast and funnel for new and existing clients for Senior Account Manager
� Processed RMA, and incoming orders from clients
� Generated sales forecast and funnel
� Processed quotes and POs through with credit card and leasing companies, and net 30 terms
� Located processed refunds and missing funds on request
� Coordinated meetings between appropriate teams (procurement, engineer, account manager, as requested by clients or Senior Account Manager)
� Set up new parts and pricing in system
� Updated stock level reports
Bilingual Technical Support 2007- 2010
NCR, Mississauga, Ontario
� Provided assistance with web browsers: Internet Explorer, Firefox, Netscape
� Assisted with Microsoft Suite products (Excel, Word, Access, Windows) issues.
� Provided translation for third party entities / end users
EDUCATION
Justice Studies Diploma � Correctional Officer, Loyalist College, Belleville 2005
St. Paul's Catholic Secondary School, Trenton, Ontario
PROFESSIONAL DEVELOPMENT
Comptia A+ 2012
HP K37 / K38 � Enterprise storage solutions and services (Voluntary Company Cert.) 2014
HP Z27 / Z28 � Enterprise Networking Solutions and Services (Voluntary Company Cert.) 2014
ITIL Awareness (IT Infrastructure Library) 2012
AWARDS AND HONOURS
Rookie of the Year Award (McDonald�s) Highest Quarterly Metrics Award (NCR)
Employee of the Month (McDonald�s) 1st & 2nd place Growers listing drive competition (Arterra)
COMMUNITY INVOLVEMENT
School Dance Supervisor, St. Paul�s Catholic Secondary School, Trenton, Ontario 2008
French to English translator, Youth Facility, Phase 2, Trenton, Ontario
Steven Bouchard
HIGHLIGHTS OF QUALIFICATIONS
� Bilingual � English and French (spoken and written)
� Advanced knowledge of MS Office, Adobe Acrobat Reader/Writer, Outlook, Excel and web browsers; basic HTML
� Portfolio management � maintaining accurate list of contacts, conversations, commitments, and future projects, building business partnerships, ability to attain results and close the sale
� Knowledge of restaurant business (father owned a restaurant / bar), grocery, and retail (LCBO)
� Account Management and client relationship building
� Advanced presentation skills and employee training expertise
� Self-motivated, resourceful, and creative
� Management and coordination of team resources
� Strong interpersonal and organizational abilities
WORK EXPERIENCE
Sales Associate June 2017 - Present
Arterra Wines Canada, Mississauga, Ontario
� Manage territory to maximize coverage in order to achieve objective target per visit, service current products, secure distribution & expand the sale of Arterra products at retail, grocery stores and licensees in my Account Managers� territories (Greater Toronto Area)
� To ensure that the annual sales volume, revenue and margin contribution of territory supports the achievement of the provincial plan
� Plan and set priorities for each customer visit in order to achieve organizational goals
� Prioritizing objectives and company strategies (new products, promotions etc.) and communicate, present and secure buy-in from the customer (staff and management)
� Negotiate display space, sales drives (fridge space / staff picks), new listings within stores, and inventory levels
� Execute store audits to ensure all marketing activities are being executed as planned and report any breaches to management
� Ensure proper management of all paperwork and reports as required
� Increase our product distribution in all retail locations
� Communicate any facts and situations within territory that could impact Arterra�s business to the Key Account Manager
� Identify new opportunities and develop an action plan
� Maintain excellent relationships with all customers
Internal Sales Account Manager Sept 2014 � May 2017
Omnivex, Concord, Ontario
� Follow up on marketing-generated leads to develop new business
� Develop and present digital signage solutions to prospects based on their use-case requirements
� Operate as the lead point of contact for any and all matters specific to customer account management, and increase product saturation within the account
� Expand lists of key contacts for new prospects ranging from users, CXOs, lines of business, and company VPs and Presidents
� Year over year sales 140% of quota ($1.68 million versus $1.2 million)
� Upsell additional services and products
� Develop new client relationships / manage existing client relationships to expand the sale of Omnivex products and services
� Responsible for product demonstrations, and leveraging technical team resources
� Regularly liaise with senior level executives to maintain relationships and identify potential areas for growth or professional services (ie. Into other company divisions and lines of business)
� Highest net new revenue 2015 / 2016; highest net new clients 2015 / 2016
� Identify new opportunities and develop an action plan to maintain monthly sales quotas
Client Assistance Sales Analyst Nov 2011 - Sept 2014 CompuCom, Mississauga, Ontario
� Provided Senior Account Manager with leads for new prospects
� Build forecast and funnel for new and existing clients for Senior Account Manager
� Processed RMA, and incoming orders from clients
� Generated sales forecast and funnel
� Processed quotes and POs through with credit card and leasing companies, and net 30 terms
� Located processed refunds and missing funds on request
� Coordinated meetings between appropriate teams (procurement, engineer, account manager, as requested by clients or Senior Account Manager)
� Set up new parts and pricing in system
� Updated stock level reports
Bilingual Technical Support 2007- 2010
NCR, Mississauga, Ontario
� Provided assistance with web browsers: Internet Explorer, Firefox, Netscape
� Assisted with Microsoft Suite products (Excel, Word, Access, Windows) issues.
� Provided translation for third party entities / end users
EDUCATION
Justice Studies Diploma � Correctional Officer, Loyalist College, Belleville 2005
St. Paul's Catholic Secondary School, Trenton, Ontario
PROFESSIONAL DEVELOPMENT
Comptia A+ 2012
HP K37 / K38 � Enterprise storage solutions and services (Voluntary Company Cert.) 2014
HP Z27 / Z28 � Enterprise Networking Solutions and Services (Voluntary Company Cert.) 2014
ITIL Awareness (IT Infrastructure Library) 2012
AWARDS AND HONOURS
Rookie of the Year Award (McDonald�s) Highest Quarterly Metrics Award (NCR)
Employee of the Month (McDonald�s) 1st & 2nd place Growers listing drive competition (Arterra)
COMMUNITY INVOLVEMENT
School Dance Supervisor, St. Paul�s Catholic Secondary School, Trenton, Ontario 2008
French to English translator, Youth Facility, Phase 2, Trenton, Ontario