Steve W Morgan
Steve Morgan
Professional Summary
I have 10 plus years of experience, including as an Elevator Lead, as a Service Representative and as a Manager in industries including Protection Services in Health Care developing policies that promote public trust. Most recently, I have been working as an Elevator Lead at Ardent Mills from April 2013 to August 2019. My skills and experiences include: Computer Hardware, Event Management, Inventory Management, Management Training, Media Relations, Merchandising, Police, Policy Analysis, Staff Training, Staffing, Strategic Planning. I have worked at all levels to provide excellent customer service and care to those entrusted to my care with the greatest compassion and empathy. I have worked on a Master of Business Administration (MBA) degree from Mercer University with a 3.8 grade point average and hold a Bachelor of Science Degree in Criminal Justice from West Georgia College. This combination of experience, training and skills may be useful as a Business License Compliance Officer..
Work History
Ardent Mills, LLC - Elevator Leadman
Macon, Georgia
04/2013 - 08/2019
• Emphasized safety Achieved excellent Safety Record for 5 Years (Injury Free)
• Operated Grain Elevator managing 3 million dollar inventory
• Reduced customer complaints by reducing wait times by 10%
• Established daily work priorities
• Managed projects to completion
• Trained and mentors new elevator staff
• Interviewed employment candidates
• Safety Committee developed safety initiatives
• Focus Improvement Committee member improved work conditions
• Received 30 to 80 grain trucks daily during harvest
Lincare Holdings, LLC - Customer Service Representative
Martinez, Georgia
05/2011 - 06/2012
• Responded to customer requests for products, services and company information
• Delivered exceptional customer service delivering oxygen and oxygen related products
• Provided efficient equipment setup, orientation and training
• Reviewed contractual agreements and obtained appropriate signatures
• Performed routine maintenance
• Maintained warehouse and warehouse stock
• Removed and returned equipment upon contract termination
• Safely operated company vehicles
• Cross-trained staff members, resulting in 10% increase in customer satisfaction ratings
Memorial Heath University Medical Center - Manager of Hospital Security
Savannah, Georgia
07/2003 - 11/2007
• Directed, planned, coordinated, implemented work
• Department's budget management
• Performance appraisals focus improvement
• Trained Security Team Members
• Recruitment, interviewing, hiring, retention, discipline responsibilities
• Community Relations liaison
• Assisted in investigating crimes
• Implemented policies & procedures
• Focus Improvements concerning safety and security
• Excellent Customer Service Focus
• Criminal Investigations
• Transitioned security to police department
Accomplishments
Executive Training
Management Training, I, II & III
Terminal Agency Coordinator
Interviews and Interrogations
Public and Media Relations
Root Cause Analysis
Honors:
Ardent Mills Quarterly Leadership Award Nominee 2019
5 Year Safety Award (Injury Free 2014-2019)
Safety Committee Member
Focus Improvement Committee
Officer of the Year Officer of the Month
Law Enforcement Award Fire Starter Award
Perfect Attendance Award Outstanding Instructor Award
Police Academy Class President Church Pastor ------------
------------ 4616 Country Meadows Ct
Martinez, GA 30907
Skills
• Director/Manager/Supervisor
• Public and media Relations
• Interviewing & Investigative Skills
• Effective decision maker
• Project management
• Initiative-taking analytical person
• Ability to operate computers & software
• Ability to Organize
• Customer service
• Onboarding
• Trainer/Instructor
Education
Mercer University: Stetson School of Business
Savannah, GA
Master of Business Administration
• Majored in Master of Business Ad ministration3.8 GPA
West Georgia College
Carrollton, GA
Bachelor of Science: Criminal Justice Minor: Psychology
Awarded Who's Who Among students in Colleges and Universities
Student League Orientation Assistant
Resident Hall Assistant
Savannah State College
Savannah, Georgia
Criminal Justice/Psychology
• Elected Vice President Debating Society
• Dean's List
Certifications
Georgia Peace Officer Standards and Training Council:
Chief Executive Certification
Certified Peace Officer
Certified P.O.S.T. Instructor
Certified Jailer
Steve Morgan
Professional Summary
I have 10 plus years of experience, including as an Elevator Lead, as a Service Representative and as a Manager in industries including Protection Services in Health Care developing policies that promote public trust. Most recently, I have been working as an Elevator Lead at Ardent Mills from April 2013 to August 2019. My skills and experiences include: Computer Hardware, Event Management, Inventory Management, Management Training, Media Relations, Merchandising, Police, Policy Analysis, Staff Training, Staffing, Strategic Planning. I have worked at all levels to provide excellent customer service and care to those entrusted to my care with the greatest compassion and empathy. I have worked on a Master of Business Administration (MBA) degree from Mercer University with a 3.8 grade point average and hold a Bachelor of Science Degree in Criminal Justice from West Georgia College. This combination of experience, training and skills may be useful as a Business License Compliance Officer..
Work History
Ardent Mills, LLC - Elevator Leadman
Macon, Georgia
04/2013 - 08/2019
• Emphasized safety Achieved excellent Safety Record for 5 Years (Injury Free)
• Operated Grain Elevator managing 3 million dollar inventory
• Reduced customer complaints by reducing wait times by 10%
• Established daily work priorities
• Managed projects to completion
• Trained and mentors new elevator staff
• Interviewed employment candidates
• Safety Committee developed safety initiatives
• Focus Improvement Committee member improved work conditions
• Received 30 to 80 grain trucks daily during harvest
Lincare Holdings, LLC - Customer Service Representative
Martinez, Georgia
05/2011 - 06/2012
• Responded to customer requests for products, services and company information
• Delivered exceptional customer service delivering oxygen and oxygen related products
• Provided efficient equipment setup, orientation and training
• Reviewed contractual agreements and obtained appropriate signatures
• Performed routine maintenance
• Maintained warehouse and warehouse stock
• Removed and returned equipment upon contract termination
• Safely operated company vehicles
• Cross-trained staff members, resulting in 10% increase in customer satisfaction ratings
Memorial Heath University Medical Center - Manager of Hospital Security
Savannah, Georgia
07/2003 - 11/2007
• Directed, planned, coordinated, implemented work
• Department's budget management
• Performance appraisals focus improvement
• Trained Security Team Members
• Recruitment, interviewing, hiring, retention, discipline responsibilities
• Community Relations liaison
• Assisted in investigating crimes
• Implemented policies & procedures
• Focus Improvements concerning safety and security
• Excellent Customer Service Focus
• Criminal Investigations
• Transitioned security to police department
Accomplishments
Executive Training
Management Training, I, II & III
Terminal Agency Coordinator
Interviews and Interrogations
Public and Media Relations
Root Cause Analysis
Honors:
Ardent Mills Quarterly Leadership Award Nominee 2019
5 Year Safety Award (Injury Free 2014-2019)
Safety Committee Member
Focus Improvement Committee
Officer of the Year Officer of the Month
Law Enforcement Award Fire Starter Award
Perfect Attendance Award Outstanding Instructor Award
Police Academy Class President Church Pastor ------------
------------ 4616 Country Meadows Ct
Martinez, GA 30907
Skills
• Director/Manager/Supervisor
• Public and media Relations
• Interviewing & Investigative Skills
• Effective decision maker
• Project management
• Initiative-taking analytical person
• Ability to operate computers & software
• Ability to Organize
• Customer service
• Onboarding
• Trainer/Instructor
Education
Mercer University: Stetson School of Business
Savannah, GA
Master of Business Administration
• Majored in Master of Business Ad ministration3.8 GPA
West Georgia College
Carrollton, GA
Bachelor of Science: Criminal Justice Minor: Psychology
Awarded Who's Who Among students in Colleges and Universities
Student League Orientation Assistant
Resident Hall Assistant
Savannah State College
Savannah, Georgia
Criminal Justice/Psychology
• Elected Vice President Debating Society
• Dean's List
Certifications
Georgia Peace Officer Standards and Training Council:
Chief Executive Certification
Certified Peace Officer
Certified P.O.S.T. Instructor
Certified Jailer