Steve Gauntlett Resume
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Steve Gauntlett Resume

Stephen Gauntlett
2400 Springfield Crescent, Oakville, Ontario L6J 7P7
Email: ------------ ‘ Telephone:------------

Education: 2018- Present Humber College:
Business Certificate – Sport Business management

2011 – 2016 University of Guelph:
Bachelor of Arts Honours – Criminal Justice and Public Policy

Community Involvement:

• Played Football for the University of Guelph
• Running Back Coach for St. Thomas Aquinas Secondary School (Oakville)
• Coach for Gryphon Football Summer Camp (Guelph)
• U18 Assistant Soccer Coach Oakville Soccer Club

Highlights:
• Demonstrated excellent communication and customer service
• Recognized as one of the top Customer Service Representatives in my department
• Successfully manage 50 plus calls/emails and other forms of communication from customers
• Accurately detail customer information in-house database, Salesforce and LIM
• Update product information into Microsoft Excel and edit/correct Title Agreements in Microsoft Word
• Use strong leadership skills to train and oversee summer students
Work Experience:

First Canadian Title Oakville, Ontario
March 2017 - Present Customer Service Specialist
Receive and process orders for title insurance by phone, fax, and internet. Educate customers on title insurance and the various products FCT offers and distribute information packages. Address and advise lawyers on any issues relating to their specific files and identify outstanding title qualifications. Liaise with the underwriting department to determine coverage for files and accurately close and file policies with reference to all aspects of the policy (file order, content, appropriate documents, etc.).

Alumni Call Centre Guelph, Ontario
January 2016- May 2016 University of Guelph Alumni Centre Representative
Call Alumni from the University of Guelph and update them on new facilities and events taking place at the University. Ask Alumni for donations towards the University and thank the Alumni who have donated in the past. Input credit card information once received donation and note any comments/issues they currently have the University.

Jameson Pools Oakville/Mississauga, Ontario
May 2015- December 2017 Retail/Cube Van Driver
Open/close yard where vehicles and equipment kept. Assist customers visiting the store with pool equipment. Made deliveries to customer’s houses to set up patio/pool equipment, while paying very close attention as to what they wanted to receive. Delivered and assembled in ground pools.

Landmark Landscaping Oakville, Ontario
May 2014- August 2014 Water Operations Leader
Ground maintenance of commercial and private properties using power tools for the use of cutting grass, hedging, trimming, pruning and weeding; Removal of plants and trees from properties, as well as grass removal and restoration; Preformed a watering task cycle of all city flowers on lakeshore in Port Credit and Erin Centre Complex daily

Harper’s Landing Restaurant Oakville, Ontario
April 2014–July2014 Support Staff
Stocking of alcoholic products, assisting in seating and clearing of tables and set up. Expedite of foods to tables, and provide customer service by answering general inquiries.

Latitude Catering & Events, Toronto, Ontario
July 2012- Present (Seasonal) Server/ Bartender,
Preformed serving of foods at events from plated service to buffet. Preformed Bartending including inventory management of Alcohol. Worked with a Team in setting up Catered Events. Responsible for organizing of tables, linen and cutlery to a specified floor plan. Responsible for the tear down after Events. Provided customer service by answering general inquiries.

K N Crowder Oakville, Ontario
April 2011- 2013
(Seasonal Work) Production
Read and understand blue prints to produce foot grills. Accurately used precision tools to measure, cut and assemble foot grills. Possess excellent attention to detail skills, maintained focus and followed directions to complete tasks on time and correctly. Required to lift heavy materials and provided assistance in stocking inventory.

Dominion Insurance of Canada Oakville, Ontario
August 2011 (Temp) Policy Services Department
Assisted with the sorting and organizing of multiple Insurance Policies. Correctly matched Insurance Policies to the correct Policy Holder number and ensured Insurance Policies had correct address before mailing the Insurance Policy’s to the Policy Holders.


References Available on Request

Questions:
What time commitments do you currently have that could affect your availability to cover games? - I have class Mondays and Tuesdays throughout the week.

How familiar are you with using smartphones or tablets (1-not familiar, 10-very familiar)? - 10

What is your background in Ice Hockey? - Played hockey since a 9 years old. What is your level of knowledge? - Above average in knowledge of hockey

What is your current employment situation? Are you currently looking for or have a full time position? - Recently left my position to pursue career in Sport Industry.

What do you foresee your living situation being for the next few years? Could you be moving to a new city in the future? - The next few years I plan on moving out of parents house.