stephanie�s resume
Proficient in Intermediate French
Able to quickly adapt to new software practices
Education
Florida Atlantic University
Boca Raton, FL
Fall 2011-May 2015
B.A. in English and Political Science
Employment History
Apple Inc. Technical Expert
11/07/2014-Present
Boca Raton, FL
Serviced and performed trouble shooting on mobile devices, administering diagnostics, and managing service parts.
Organized and prepared legal documents outlining in detail the customer issues, cosmetic condition, as well as proposed resolutions
Directed administrative tasks such as, documenting, boxing, and shipping devices to their repair centers as well as, contacting customers and tendering repairs.
Mediating customer service issues and finding the proper solutions to repair customer relationships.
Barnes and Noble Café Server
8/20/2013-11/01/2014
Boca Raton, FL
Executed food and beverage preparation during high volume business hours
Accommodating guests by ensuring dining area is clean, serving to each table, and communicating any delays
Oversaw transactions and cash-pickups, frequently directed training for new employees.
Sold café merchandise and frequently earned “Top Seller” for highest guest check average
SMP Electronics
6/9/2009-8/15/2013
Orlando, FL
Updated Material Safety Data Sheets to latest standard in order to ensure the safety of employees
Managed and updated all company contacts and relayed information to improve quality of operation
Proficient in Intermediate French
Able to quickly adapt to new software practices
Education
Florida Atlantic University
Boca Raton, FL
Fall 2011-May 2015
B.A. in English and Political Science
Employment History
Apple Inc. Technical Expert
11/07/2014-Present
Boca Raton, FL
Serviced and performed trouble shooting on mobile devices, administering diagnostics, and managing service parts.
Organized and prepared legal documents outlining in detail the customer issues, cosmetic condition, as well as proposed resolutions
Directed administrative tasks such as, documenting, boxing, and shipping devices to their repair centers as well as, contacting customers and tendering repairs.
Mediating customer service issues and finding the proper solutions to repair customer relationships.
Barnes and Noble Café Server
8/20/2013-11/01/2014
Boca Raton, FL
Executed food and beverage preparation during high volume business hours
Accommodating guests by ensuring dining area is clean, serving to each table, and communicating any delays
Oversaw transactions and cash-pickups, frequently directed training for new employees.
Sold café merchandise and frequently earned “Top Seller” for highest guest check average
SMP Electronics
6/9/2009-8/15/2013
Orlando, FL
Updated Material Safety Data Sheets to latest standard in order to ensure the safety of employees
Managed and updated all company contacts and relayed information to improve quality of operation