Staffing Coordinator Resume
Monica Salcedo
21462 Lake Forest Drive Lake Forest, CA. 92630 | ------------ | ------------
Summary
Self-directed and highly organized professionally motivated by providing world-class customer service in a stimulating and energetic workplace. I can bring 8+ years of experience in the medical field with expertise in staffing, organizational development, and communication to assist in the operational efficiencies of the company. My experience spans several functional areas in diverse industries. I am a dedicated team player and possess both professionalism and friendliness. A positive attitude makes me a great candidate while interacting with demanding clients.
Education
Lynwood High School| Lynwood CA 90262| 1998-2001
Human Resources Management | Saddleback Community College| Mission Viejo CA 92691| January 2017- December 2017
Skills & Abilities
CUSTOMER SERVICE
· Experience providing customer service over the phone, in-person, and via-email
· Excellent problem- solving skills and ability to multi-task
· 10 years of experience in the medical field with direct patient care to diverse residents
COMMUNICATION
· Communicates effectively and professionally both in writing and verbally with all types of personalities
· Excellent to attention detail
· Organized
· Consistently set the standard for ethical behavior, and commitment to the company’s values
· Self-motivated with impeccable time management
· Knowledgeable with Medical Terminology
· Great Analytical Skills
LEADERSHIP
· Responsible for guiding a team of nurses as they complete a project
· Developed and implemented a timeline with staff to reach end of goal
· Delegating task to nurse team sometimes including myself
Awards
? Certificate of Award in Honor of Recognition of Outstanding Achievement in Staffing
? In Appreciation for my Performance at Ginz Choppers Awarded me Recognizing Outstanding Productivity and Dedicated Service
Activities & Societies
Alpha Gamma Sigma Honors Society
? Accepted Invitation to join Alpha Gamma Sigma Honors Society- We reached out and supported our local community with food drives, fundraising events, and promoted charities. Attended weekly meetings to collaborate on new incentives
Experience
Patient Scheduler | House of Doctors Memorial Medical Group | Laguna Hills CA 92653| June 2019 – Present
• Provided an excellent customer service to all client's via -phone
• Make inbound calls from system list
• Coordinate with practitioners with time & date of client’s scheduled appointment
• Communicate cancellations or postponed appointments
• Speak clearly & detailed so the client understands their insurance benefits and answer any concerns and questions in a timely manner way
Certified Caregiver|24 -Hour Home Care| Irvine CA 92618| October 2018- June 2019
• Provided world wide customer service to all diverse patients
• Assisted patients with ambulation/ gait walk utilizing a gait belt
• Enhanced self-care / hygiene
• Performed Range of Motion according to patients care plan
• Carried out daily activities: cleaning, sweeping, mopping, washing, dishes, etc
Hospital Unit Clerk| Memorial Medical Center| Mission Viejo CA 92691| March 2018-October 2018
? Successfully greeted and provided world-class customer services daily to all patients, family members, and applicants
? Collaborated with management on improving work culture to enhance the experience of the patients, new applicants and family members
? Trained more than 20 nurses on unit’s new software to improve efficiency and quality of care for patients
? Maintained licensing nurses up-to-date with CDPH L&C Verification and provided accrued in-service hours for certification renewal
? Responsible for monthly schedules, a.m., p.m., and night shift
Staff Coordinator| French Park Care Center| Santa Ana CA 92701| January 2017-December 2017
? Achieved customer service satisfaction rating of 95% toward patient care exceeding corporate goal
? Knowledgeable of scheduling practices and procedures as well as the laws, regulations, and guidelines governing staffing functions
? Ability to make independent decisions when circumstances warrant such action
? Performed data entry functions controlling census and meeting our daily goal of “total scheduled hours”
? Distributed the next day nursing assignments according to experience and meeting patients’ needs
Staff Coordinator |Lake Forest Nursing Center| Lake Forest CA 92630| August 2016- January 2017
? Provided world class customer service to all patients, family members, and applicants both in the phone and in-person
? Identified possible candidates, reviewed applications, and accessed Sterling background check, sam.gov and O.I.G system for employee screening
? Handled all required new hire forms and kept on file sign and dated, Employee application, W-4,
? I-9, EEO, Emergency Contact, Work Opportunity, and 8850 form
? Scheduled Interviews weekly and prepared orientations introducing the company’s Code of Conduct designated to provide guidance to associates
? Established a weekly cadence with nursing staff to enhance communication and listen to their suggestions and comments
Customer Service Representative| Ginz Choppers| Laguna Hills CA 92656| July 2015-August 2016
? Resolved Customer complaints by identifying problems and taking appropriate corrective action-resulting in 50% increase in department’s efficiency
? Demonstrated professional etiquette and manners when interfacing with customers which resulted in 45% improved feedback from customers
? Managed customers database accounts with application software to securely accessed customer data & created new inputs
? Customer verification & processed inquiries, orders, and request thru Microsoft Access applications
Customer Service Coordinator| Nippon Express| Torrance Ca 90502|January 2014-July 2015
? Successfully handled 16 accounts simultaneously thru warehouse management system, without a single complaint from any account holder in 8 months
? Oversee every aspect of the customer experience using customer portal
? Effectively managed and responded to over 100 calls for information in one day, without any complaints
? Scheduled pickups and input shipment orders overseas thru the Warehouse Management System (a software application)
? Developed effective relationships with all call center departments through clear communication
? Provided leadership role within the office and warehouse by committing to the team success and help grow the commitment of others
Languages
? English, Spanish, & Basic Korean
References
? Available upon request
Monica Salcedo
21462 Lake Forest Drive Lake Forest, CA. 92630 | ------------ | ------------
Summary
Self-directed and highly organized professionally motivated by providing world-class customer service in a stimulating and energetic workplace. I can bring 8+ years of experience in the medical field with expertise in staffing, organizational development, and communication to assist in the operational efficiencies of the company. My experience spans several functional areas in diverse industries. I am a dedicated team player and possess both professionalism and friendliness. A positive attitude makes me a great candidate while interacting with demanding clients.
Education
Lynwood High School| Lynwood CA 90262| 1998-2001
Human Resources Management | Saddleback Community College| Mission Viejo CA 92691| January 2017- December 2017
Skills & Abilities
CUSTOMER SERVICE
· Experience providing customer service over the phone, in-person, and via-email
· Excellent problem- solving skills and ability to multi-task
· 10 years of experience in the medical field with direct patient care to diverse residents
COMMUNICATION
· Communicates effectively and professionally both in writing and verbally with all types of personalities
· Excellent to attention detail
· Organized
· Consistently set the standard for ethical behavior, and commitment to the company’s values
· Self-motivated with impeccable time management
· Knowledgeable with Medical Terminology
· Great Analytical Skills
LEADERSHIP
· Responsible for guiding a team of nurses as they complete a project
· Developed and implemented a timeline with staff to reach end of goal
· Delegating task to nurse team sometimes including myself
Awards
? Certificate of Award in Honor of Recognition of Outstanding Achievement in Staffing
? In Appreciation for my Performance at Ginz Choppers Awarded me Recognizing Outstanding Productivity and Dedicated Service
Activities & Societies
Alpha Gamma Sigma Honors Society
? Accepted Invitation to join Alpha Gamma Sigma Honors Society- We reached out and supported our local community with food drives, fundraising events, and promoted charities. Attended weekly meetings to collaborate on new incentives
Experience
Patient Scheduler | House of Doctors Memorial Medical Group | Laguna Hills CA 92653| June 2019 – Present
• Provided an excellent customer service to all client's via -phone
• Make inbound calls from system list
• Coordinate with practitioners with time & date of client’s scheduled appointment
• Communicate cancellations or postponed appointments
• Speak clearly & detailed so the client understands their insurance benefits and answer any concerns and questions in a timely manner way
Certified Caregiver|24 -Hour Home Care| Irvine CA 92618| October 2018- June 2019
• Provided world wide customer service to all diverse patients
• Assisted patients with ambulation/ gait walk utilizing a gait belt
• Enhanced self-care / hygiene
• Performed Range of Motion according to patients care plan
• Carried out daily activities: cleaning, sweeping, mopping, washing, dishes, etc
Hospital Unit Clerk| Memorial Medical Center| Mission Viejo CA 92691| March 2018-October 2018
? Successfully greeted and provided world-class customer services daily to all patients, family members, and applicants
? Collaborated with management on improving work culture to enhance the experience of the patients, new applicants and family members
? Trained more than 20 nurses on unit’s new software to improve efficiency and quality of care for patients
? Maintained licensing nurses up-to-date with CDPH L&C Verification and provided accrued in-service hours for certification renewal
? Responsible for monthly schedules, a.m., p.m., and night shift
Staff Coordinator| French Park Care Center| Santa Ana CA 92701| January 2017-December 2017
? Achieved customer service satisfaction rating of 95% toward patient care exceeding corporate goal
? Knowledgeable of scheduling practices and procedures as well as the laws, regulations, and guidelines governing staffing functions
? Ability to make independent decisions when circumstances warrant such action
? Performed data entry functions controlling census and meeting our daily goal of “total scheduled hours”
? Distributed the next day nursing assignments according to experience and meeting patients’ needs
Staff Coordinator |Lake Forest Nursing Center| Lake Forest CA 92630| August 2016- January 2017
? Provided world class customer service to all patients, family members, and applicants both in the phone and in-person
? Identified possible candidates, reviewed applications, and accessed Sterling background check, sam.gov and O.I.G system for employee screening
? Handled all required new hire forms and kept on file sign and dated, Employee application, W-4,
? I-9, EEO, Emergency Contact, Work Opportunity, and 8850 form
? Scheduled Interviews weekly and prepared orientations introducing the company’s Code of Conduct designated to provide guidance to associates
? Established a weekly cadence with nursing staff to enhance communication and listen to their suggestions and comments
Customer Service Representative| Ginz Choppers| Laguna Hills CA 92656| July 2015-August 2016
? Resolved Customer complaints by identifying problems and taking appropriate corrective action-resulting in 50% increase in department’s efficiency
? Demonstrated professional etiquette and manners when interfacing with customers which resulted in 45% improved feedback from customers
? Managed customers database accounts with application software to securely accessed customer data & created new inputs
? Customer verification & processed inquiries, orders, and request thru Microsoft Access applications
Customer Service Coordinator| Nippon Express| Torrance Ca 90502|January 2014-July 2015
? Successfully handled 16 accounts simultaneously thru warehouse management system, without a single complaint from any account holder in 8 months
? Oversee every aspect of the customer experience using customer portal
? Effectively managed and responded to over 100 calls for information in one day, without any complaints
? Scheduled pickups and input shipment orders overseas thru the Warehouse Management System (a software application)
? Developed effective relationships with all call center departments through clear communication
? Provided leadership role within the office and warehouse by committing to the team success and help grow the commitment of others
Languages
? English, Spanish, & Basic Korean
References
? Available upon request