Staci Rosen
ASSISTANT ACCOUNT EXECUTIVE
Capacity Group | Mar 2016 – Present | Freehold, NJ
• Manage policy updates, accounts payable reports, and various day-to-day operations for 20+ client accounts
• Assure continual customer satisfaction through maximum responsiveness, and personalized customer care
• Prepare documents to adhere to insurance policies for trucking clients
• Manage all invoices for accuracy and follow up for timely remittance
• Build, maintain, and grow profitable long-term relationships with all clients
ACCOUNT MANAGER
Vigo Industries | Jul 2012 – Feb 2016 | Edison, NJ
• Awarded employee of the month (05/2015) for outstanding performance
• Developed sales strategies based on customer demand
• Updated customer portals with product and pricing data
• Managed sales orders and inventory to guarantee timely order fulfillment
• Assisted clients with issue escalations by providing training and solutions
• Utilized internal resources to drive projects towards completion
CUSTOMER SERVICE REPRESENTATIVE
Park B. Smith, Ltd | Jan 2011 – Jun 2012 | Dayton, NJ
• Educated target prospects on products based on market segment
• Managed customer orders and proposal requests
• Maintained and nurtured B2B relationships to gain loyalty, referrals and repeat business
• Maintained follow up calendar to nurtured leads and resurrect inactive accounts
ASSISTANT ACCOUNT EXECUTIVE
Capacity Group | Mar 2016 – Present | Freehold, NJ
• Manage policy updates, accounts payable reports, and various day-to-day operations for 20+ client accounts
• Assure continual customer satisfaction through maximum responsiveness, and personalized customer care
• Prepare documents to adhere to insurance policies for trucking clients
• Manage all invoices for accuracy and follow up for timely remittance
• Build, maintain, and grow profitable long-term relationships with all clients
ACCOUNT MANAGER
Vigo Industries | Jul 2012 – Feb 2016 | Edison, NJ
• Awarded employee of the month (05/2015) for outstanding performance
• Developed sales strategies based on customer demand
• Updated customer portals with product and pricing data
• Managed sales orders and inventory to guarantee timely order fulfillment
• Assisted clients with issue escalations by providing training and solutions
• Utilized internal resources to drive projects towards completion
CUSTOMER SERVICE REPRESENTATIVE
Park B. Smith, Ltd | Jan 2011 – Jun 2012 | Dayton, NJ
• Educated target prospects on products based on market segment
• Managed customer orders and proposal requests
• Maintained and nurtured B2B relationships to gain loyalty, referrals and repeat business
• Maintained follow up calendar to nurtured leads and resurrect inactive accounts