Sports Performance Intern
Jeniffer O’Neill-Torres
Orlando, Florida 32836
------------ ? Mobile.------------
PROFESSIONAL SUMMARY
Enthusiastic, versatile, and highly creative professional, with strong academic background skills, passion, and professionalism needed to support business and marketing programs, assisting with relations, communications, and coordinating detail market research for decision making. Able to translate marketing ideas, promote B2B marketing and design concepts to drive sales, establish customer base as well as building solid corporate brand.
SKILLS
• Excellent customer relations
• Sales forecasting
• Strong interpersonal skills
• Budgeting
• Fluent in Spanish and English
• Corporate Brand Development
• Research and Analysis
• Microsoft Word,.Excel and Power Point experience
• Organized
• SalesForce
• Google Products
• High attention to details
• Strong Verbal and Written Communication Skills
• Quick learner and Multi-tasker
• Enthusiastic and professional demeanor
EDUCATION
University of Miami, Miami, Florida
M.S.in Education, Sport Administration
Boston of University , Boston, Massachusetts
M.S. International Marketing, 2017
Interamerican University of Puerto Rico, San Juan, San Juan
Bachelor of Science Business Administration and Marketing, 2007
EMPLOYMENT HISTORY
Morgan & Morgan, Orlando, Florida
Intake Specialist
July 2019 – Present
• Receive incoming calls
• Screen calls for acceptance or rejection of new cases
• Provide clients with E-sign option or book the appropriate are investigator, if E-sign is not an option.
• Collect information for class action suits and potential referrals to other law firms.
• Enter information in the applicable system/software accuracy.
• As requested, answer email correspondence of potential new clients.
• Help train new employees when asked
• Screen and possibly sign-up walk in clients for new cases when asked.
Southeast Wiring Solutions, Orlando, Florida
Marketing Coordinator
April 2018 – February 2019
• Developing, writing, editing, and proofreading content for proposals, presentations, resumes, project descriptions, and related marketing materials of a complex nature.
• Prepare and execute email campaigns, including reporting.
• Assist with social media campaign management.(Facebook,Linkedin,Instragram,etc)
• Assists in maintaining and tracking budget.
• Tracking and management of marketing materials.
• Create, update and maintain marketing calendar
• Requires an understanding of which business class and group the materials are being created for so that the correct customize are applied to the materials. Ensuring that marketing and visual presentation information and files are maintained and up-to-date.
• Assisted in the development and execution of marketing strategy.
• Initiated and oversaw website improvements collaborating closely with designers and developers.
• Monitor, track and report on campaign effectiveness across channels and ROI.
Bishop Moore Catholic High School, Orlando, Florida
High School Swimming and Water Polo Head Coach-ASCA Certified Level 3
August 2017 – February 2019(Per Season)
• Increased participation by 100% within school swimming team
• Created a solid team environment with members anxious to commit to new goals and adventures
• Utilized team management software extensively
• Successfully motivated individuals with a variety of skill levels and personality types.
AT&T Mobility, Orlando, Florida
Bilingual Technical Support Specialist
November 2014 – April 2018
• Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing technical product information.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Scored in top 10% of employees in successful resolution of issues
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Seminole County Public School, Orlando, Florida
Computer Teacher - Per Contract
August 2013 – June 2014
• Communicated objectives for all lessons, units, and projects to students and their parents.
• Instructed more than 100 middle school students through lectures, discussions, group activities and demonstrations.
• Prepared daily lesson plans for activities.
• Integrated technology into the classroom as an instructional tool, such as the Smart board
Orange County Public School, Orlando, Florida
Computer Teacher - Per Contract
August 2012 – June 2013
• Communicated objectives for all lessons, units, and projects to students and their parents.
• Instructed more than 100 middle school students through lectures, discussions, group activities and demonstrations.
• Prepared daily lesson plans for activities.
• Integrated technology into the classroom as an instructional tool, such as the Smart board
.
Distinctive Schools, Chicago, Illinois
Math/Reading RTI
February 2011 – August 2012
• Identified signs of emotional or developmental problems in students.
• Provided one-on-one attention to students, while maintaining overall focus on the entire group.
• Communicated nonverbally with the kids to provide them with comfort, encouragement, and positive reinforcement.
• Designed and implemented a point system to encourage positive behavior.
• Enforced the Buddy System mentoring program between 1st and 5th-grade students, increasing student development and enthusiasm for learning.
• Planned and led activities to develop students' physical, emotional and social growth.
• Tailored lesson plans for students with emotional and cognitive disabilities.
DTA Productions, Chicago, Illinois
Marketing Coordinator/ Accounts Payable
December 2009 – July 2011
• Coordinated with internal business divisions, agency partners, and local vendors to guarantee on-time, cost-effective delivery of all marketing communications materials.
• Assisted with event planning, including associated travel and logistical arrangements.
• Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
• Developed media kits. Reviewed and edited blog posts to guarantee high content quality.
• Compared agency and vendor marketing expenses against established budgets.
• Review AP postings for accuracy and sets up bill for payments for approvals and check runs for weekly payments.
• Reviews cash balances and cash forecasts to ensure adequate cash is available for payment processing.
• Maintains AP Vendor files to ensure contracts were accordance with policy.
• Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy.
• Created effective messaging using language, graphics, and marketing collateral.
• Directed a successful search engine marketing campaign that utilized good linking, technical and keyword research tactics.
Aerotek-Fotofab, Chicago, Illinois
Project Assistant Estimator
January 2009 – December 2009
• Assist in developing project estimation and bid documents. Material take-off from specifications and drawings.
• Confer with customers by telephone or in person to provide information about products or services, take or enter
orders, cancel accounts, or obtain details of complaints.
• Retrieving vendor pricing and costs. Order Processing and project scheduling.
• Check to ensure that appropriate changes were made to resolve customers' problems
• Reported to the Vice President of production in conformance with the contract schedule.
• Responsible for maintaining relationships with customers, manufacturers, and outside sales people as directed
• Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
• Set up new accounts, established customer credit, and set up payment methods.
• Answered customers' questions regarding products, prices and availability.
• Contact customers to respond to inquiries or to notify them of claim investigations results or any planned adjustments
• Provides proactive shipping information to customers
Jeniffer O’Neill-Torres
Orlando, Florida 32836
------------ ? Mobile.------------
PROFESSIONAL SUMMARY
Enthusiastic, versatile, and highly creative professional, with strong academic background skills, passion, and professionalism needed to support business and marketing programs, assisting with relations, communications, and coordinating detail market research for decision making. Able to translate marketing ideas, promote B2B marketing and design concepts to drive sales, establish customer base as well as building solid corporate brand.
SKILLS
• Excellent customer relations
• Sales forecasting
• Strong interpersonal skills
• Budgeting
• Fluent in Spanish and English
• Corporate Brand Development
• Research and Analysis
• Microsoft Word,.Excel and Power Point experience
• Organized
• SalesForce
• Google Products
• High attention to details
• Strong Verbal and Written Communication Skills
• Quick learner and Multi-tasker
• Enthusiastic and professional demeanor
EDUCATION
University of Miami, Miami, Florida
M.S.in Education, Sport Administration
Boston of University , Boston, Massachusetts
M.S. International Marketing, 2017
Interamerican University of Puerto Rico, San Juan, San Juan
Bachelor of Science Business Administration and Marketing, 2007
EMPLOYMENT HISTORY
Morgan & Morgan, Orlando, Florida
Intake Specialist
July 2019 – Present
• Receive incoming calls
• Screen calls for acceptance or rejection of new cases
• Provide clients with E-sign option or book the appropriate are investigator, if E-sign is not an option.
• Collect information for class action suits and potential referrals to other law firms.
• Enter information in the applicable system/software accuracy.
• As requested, answer email correspondence of potential new clients.
• Help train new employees when asked
• Screen and possibly sign-up walk in clients for new cases when asked.
Southeast Wiring Solutions, Orlando, Florida
Marketing Coordinator
April 2018 – February 2019
• Developing, writing, editing, and proofreading content for proposals, presentations, resumes, project descriptions, and related marketing materials of a complex nature.
• Prepare and execute email campaigns, including reporting.
• Assist with social media campaign management.(Facebook,Linkedin,Instragram,etc)
• Assists in maintaining and tracking budget.
• Tracking and management of marketing materials.
• Create, update and maintain marketing calendar
• Requires an understanding of which business class and group the materials are being created for so that the correct customize are applied to the materials. Ensuring that marketing and visual presentation information and files are maintained and up-to-date.
• Assisted in the development and execution of marketing strategy.
• Initiated and oversaw website improvements collaborating closely with designers and developers.
• Monitor, track and report on campaign effectiveness across channels and ROI.
Bishop Moore Catholic High School, Orlando, Florida
High School Swimming and Water Polo Head Coach-ASCA Certified Level 3
August 2017 – February 2019(Per Season)
• Increased participation by 100% within school swimming team
• Created a solid team environment with members anxious to commit to new goals and adventures
• Utilized team management software extensively
• Successfully motivated individuals with a variety of skill levels and personality types.
AT&T Mobility, Orlando, Florida
Bilingual Technical Support Specialist
November 2014 – April 2018
• Answered an average of 80 calls per day by addressing customer inquiries, solving problems and providing technical product information.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Scored in top 10% of employees in successful resolution of issues
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Seminole County Public School, Orlando, Florida
Computer Teacher - Per Contract
August 2013 – June 2014
• Communicated objectives for all lessons, units, and projects to students and their parents.
• Instructed more than 100 middle school students through lectures, discussions, group activities and demonstrations.
• Prepared daily lesson plans for activities.
• Integrated technology into the classroom as an instructional tool, such as the Smart board
Orange County Public School, Orlando, Florida
Computer Teacher - Per Contract
August 2012 – June 2013
• Communicated objectives for all lessons, units, and projects to students and their parents.
• Instructed more than 100 middle school students through lectures, discussions, group activities and demonstrations.
• Prepared daily lesson plans for activities.
• Integrated technology into the classroom as an instructional tool, such as the Smart board
.
Distinctive Schools, Chicago, Illinois
Math/Reading RTI
February 2011 – August 2012
• Identified signs of emotional or developmental problems in students.
• Provided one-on-one attention to students, while maintaining overall focus on the entire group.
• Communicated nonverbally with the kids to provide them with comfort, encouragement, and positive reinforcement.
• Designed and implemented a point system to encourage positive behavior.
• Enforced the Buddy System mentoring program between 1st and 5th-grade students, increasing student development and enthusiasm for learning.
• Planned and led activities to develop students' physical, emotional and social growth.
• Tailored lesson plans for students with emotional and cognitive disabilities.
DTA Productions, Chicago, Illinois
Marketing Coordinator/ Accounts Payable
December 2009 – July 2011
• Coordinated with internal business divisions, agency partners, and local vendors to guarantee on-time, cost-effective delivery of all marketing communications materials.
• Assisted with event planning, including associated travel and logistical arrangements.
• Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
• Developed media kits. Reviewed and edited blog posts to guarantee high content quality.
• Compared agency and vendor marketing expenses against established budgets.
• Review AP postings for accuracy and sets up bill for payments for approvals and check runs for weekly payments.
• Reviews cash balances and cash forecasts to ensure adequate cash is available for payment processing.
• Maintains AP Vendor files to ensure contracts were accordance with policy.
• Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy.
• Created effective messaging using language, graphics, and marketing collateral.
• Directed a successful search engine marketing campaign that utilized good linking, technical and keyword research tactics.
Aerotek-Fotofab, Chicago, Illinois
Project Assistant Estimator
January 2009 – December 2009
• Assist in developing project estimation and bid documents. Material take-off from specifications and drawings.
• Confer with customers by telephone or in person to provide information about products or services, take or enter
orders, cancel accounts, or obtain details of complaints.
• Retrieving vendor pricing and costs. Order Processing and project scheduling.
• Check to ensure that appropriate changes were made to resolve customers' problems
• Reported to the Vice President of production in conformance with the contract schedule.
• Responsible for maintaining relationships with customers, manufacturers, and outside sales people as directed
• Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
• Set up new accounts, established customer credit, and set up payment methods.
• Answered customers' questions regarding products, prices and availability.
• Contact customers to respond to inquiries or to notify them of claim investigations results or any planned adjustments
• Provides proactive shipping information to customers