Spanish teacher. Tutor. Substitute teacher.
Jorge Enrique Lopez Gutierrez
Bilingual English - Spanish
Austin, TX
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Experienced customer service representative fluent in English and Spanish languages. Professional
employee dedicated to provide excellent service to current and new customers. Comfortable working
in a fast -paced environment attending to customer service needs including incoming calls, work
related questions, issue resolution and customer account management.Good active listening and
empathy skills. Good problem solving techniques. Skillful at proper decision-making. Excellent
customer sccounts management. Computer skills and Microsoft Office proficiency. Extensive
phlebotomy and laboratory Experience. Austin Community College phlebotomy technician certification.
Authorized to work in the US for any employer
Work Experience
Supervisor / Customer Service
Chocotortas y Ponques dona Marta - Neiva, Colombia
June 2018 to September 2020
Observing and directing the staff to guide and monitor them in the fulfillment of their function assigning
them the appropriate means and resources into an action plan. Coordinating work team to obtain the
highest business profitability and personally offering good customer service giving accurate resolution
as quick as possible.
Bilingual Customer Service Representative
MCI Incorporated - Austin, TX
July 2007 to August 2009
Customer service responsibilities and duties included answering phone calls and emails, responding
to customer questions and complaints, walking customers through basic troubleshooting or setup
processes.
In addition, selling products and services to clients was accomplished accurately following the company
core values as well as its vision, culture, and business philosophy.
Lastly, working with team leaders, supervisors and managers to ensure proper customer service was
sustained favourably for the company.
Phlebotomist Technician / Front Desk Costumer Service
North Austin Medical Center - Austin, TX
March 2001 to December 2006
Basically, my daily activities were taking incoming calls, identifying patients accurately, answering
questions providing precise information. Determining the right venipuncture method using the median
cubital, cephalic or basilic veins to draw blood making sure the selected site was suitable for puncture.
In addition, drawing blood using sterilized needles and the right color coded tube ensuring optimal
quantity and quality samples as well as correctly labeling and delivering them for testing was ultimately
accomplished. All of this was done by adhering to the pertinent regulations in healthcare required by
federal, state and local laws.
Full Time University Student
Baptist University of the Americas / Baylor University / Texas Health And Science University
Full Time University Student.
2008 - 2017
Education
Master of Arts in Business Administration
Texas Health And Science University - Austin, TX
December 2017
Master's in Divinity
Baylor University - Waco, TX
December 2015
Bachelor's in Dual Degree in Theology and Spanish
Baptist University of the Americas - San Antonio, TX
December 2011
Skills
•Translation•Simultaneous translation English - Spanish (10+ years)
Certifications and Licenses
Austin Community College Phlebotomy Certification
I went to Austin Community College and after a one semester class ACC certified me as a phlebotomist
technician.
Texas Food Handler Certification
Additional Information
The information given in this resume is only covering the last 20 years and the gap seen in my resume
from 2008 to 2017 is because I went to college full time and I did not have a job during this time.
However, I did some voluntary work at some churches as well as some missions trips in my free
time while I went to college including costumer service to places visited as well as simultaneously
translating from English into Spanish.
Jorge Enrique Lopez Gutierrez
Bilingual English - Spanish
Austin, TX
------------
------------
Experienced customer service representative fluent in English and Spanish languages. Professional
employee dedicated to provide excellent service to current and new customers. Comfortable working
in a fast -paced environment attending to customer service needs including incoming calls, work
related questions, issue resolution and customer account management.Good active listening and
empathy skills. Good problem solving techniques. Skillful at proper decision-making. Excellent
customer sccounts management. Computer skills and Microsoft Office proficiency. Extensive
phlebotomy and laboratory Experience. Austin Community College phlebotomy technician certification.
Authorized to work in the US for any employer
Work Experience
Supervisor / Customer Service
Chocotortas y Ponques dona Marta - Neiva, Colombia
June 2018 to September 2020
Observing and directing the staff to guide and monitor them in the fulfillment of their function assigning
them the appropriate means and resources into an action plan. Coordinating work team to obtain the
highest business profitability and personally offering good customer service giving accurate resolution
as quick as possible.
Bilingual Customer Service Representative
MCI Incorporated - Austin, TX
July 2007 to August 2009
Customer service responsibilities and duties included answering phone calls and emails, responding
to customer questions and complaints, walking customers through basic troubleshooting or setup
processes.
In addition, selling products and services to clients was accomplished accurately following the company
core values as well as its vision, culture, and business philosophy.
Lastly, working with team leaders, supervisors and managers to ensure proper customer service was
sustained favourably for the company.
Phlebotomist Technician / Front Desk Costumer Service
North Austin Medical Center - Austin, TX
March 2001 to December 2006
Basically, my daily activities were taking incoming calls, identifying patients accurately, answering
questions providing precise information. Determining the right venipuncture method using the median
cubital, cephalic or basilic veins to draw blood making sure the selected site was suitable for puncture.
In addition, drawing blood using sterilized needles and the right color coded tube ensuring optimal
quantity and quality samples as well as correctly labeling and delivering them for testing was ultimately
accomplished. All of this was done by adhering to the pertinent regulations in healthcare required by
federal, state and local laws.
Full Time University Student
Baptist University of the Americas / Baylor University / Texas Health And Science University
Full Time University Student.
2008 - 2017
Education
Master of Arts in Business Administration
Texas Health And Science University - Austin, TX
December 2017
Master's in Divinity
Baylor University - Waco, TX
December 2015
Bachelor's in Dual Degree in Theology and Spanish
Baptist University of the Americas - San Antonio, TX
December 2011
Skills
•Translation•Simultaneous translation English - Spanish (10+ years)
Certifications and Licenses
Austin Community College Phlebotomy Certification
I went to Austin Community College and after a one semester class ACC certified me as a phlebotomist
technician.
Texas Food Handler Certification
Additional Information
The information given in this resume is only covering the last 20 years and the gap seen in my resume
from 2008 to 2017 is because I went to college full time and I did not have a job during this time.
However, I did some voluntary work at some churches as well as some missions trips in my free
time while I went to college including costumer service to places visited as well as simultaneously
translating from English into Spanish.