Sophia Bonini Resume
Sophia M. Bonini
4 Spruce Rd. | Malvern, PA 19355 | ------------ | ------------
EDUCATION______________________________________________________________________________
Fairfield University, Fairfield, CT May 2021
Bachelor of Science
Majors: Marketing and French
Cumulative GPA: 3.82; Dean’s List all semesters
Study Abroad in Aix-en-Provence, France Spring 2020
Alpha Mu Gamma, National Collegiate Foreign Language Honor Society
RELEVANT COURSEWORK________________________________________________________________
Financial and Managerial Accounting Introduction to Information Systems
Principles of Marketing Introduction to Finance
Social Media Marketing Digital Marketing
WORK EXPERIENCE______________________________________________________________________
De Lage Landen Financial Services Wayne, PA
Customer Service Intern June 2019-August 2019
• Received calls and used exceptional listening skills to determine the nature of the call in order to address the customer’s questions and concerns
• Practiced critical thinking and problem solving to respond and aid customers with their questions
• Used OLM software for analysis of financial information
• Promoted services sold by company and solved complaints
• Gave end of summer presentation to executives analyzing customer service experience and presented a list of improvements to reduce the number of calls and average call time
Fairfield University Tour Ambassador Fairfield, CT
Tour Guide January 2019-Current
• Lead groups of 20+ people on tour of the university campus to introduce prospective students to the culture and day to day life of a Fairfield student
• Communicate with families through handling questions and respond to questions to resolve any issues or concerns
Fairfield University Recreation Center Fairfield, CT
Staff Member September 2019-Current
• Welcome students to recreation center, manage guest pass funds, and instruct students on equipment use
Rita’s Water Ice Frazer, PA
Customer Service May 2015 – Current
• Process cash and credit transactions and use interpersonal skills to greet customers, cater to their requests, and contribute to enriching their experience at Rita’s
• Promoted to ice maker and managed inventory
• Responsible for opening and closing the store on designated days. Organize the beginning and end of day cash as well as prep the registers, stock the store front with inventory, and clean the store
LEADERSHIP AND INVOLVEMENT_________________________________________________________
Fairfield University French Club Fairfield, CT
Treasurer Fall 2019-Current
• Work with other board members to organize and lead club meetings as well as budget accordingly
Council of Student Organizations Fairfield, CT
French Club Representative Fall 2019-Current
• Represent the French Club at monthly meetings to inform other clubs of French club events and needs
Saints Philip and James Parish Cantor Exton, PA
Vocalist Spring 2019-Current
• Chosen to lead congregation in song and worship
ACTIVITIES_______________________________________________________________________________
Music Fall 2019-Current
• Cantor and member of the Fairfield University Lord’s Chords- rehearse twice a week and perform weekly at liturgies
Creative Writing Club Spring 2019
• Lead and assisted under privileged middle school in a creative writing club
Civic Engagement Project Spring 2018
• Packed book bags with food for children in need at the Connecticut Food Bank
ADDITIONAL INFORMATION: Certified in Google Analytics for Beginners, Certified in HubSpot Social Media, Singer, Golfer, Conversant in French
Sophia M. Bonini
4 Spruce Rd. | Malvern, PA 19355 | ------------ | ------------
EDUCATION______________________________________________________________________________
Fairfield University, Fairfield, CT May 2021
Bachelor of Science
Majors: Marketing and French
Cumulative GPA: 3.82; Dean’s List all semesters
Study Abroad in Aix-en-Provence, France Spring 2020
Alpha Mu Gamma, National Collegiate Foreign Language Honor Society
RELEVANT COURSEWORK________________________________________________________________
Financial and Managerial Accounting Introduction to Information Systems
Principles of Marketing Introduction to Finance
Social Media Marketing Digital Marketing
WORK EXPERIENCE______________________________________________________________________
De Lage Landen Financial Services Wayne, PA
Customer Service Intern June 2019-August 2019
• Received calls and used exceptional listening skills to determine the nature of the call in order to address the customer’s questions and concerns
• Practiced critical thinking and problem solving to respond and aid customers with their questions
• Used OLM software for analysis of financial information
• Promoted services sold by company and solved complaints
• Gave end of summer presentation to executives analyzing customer service experience and presented a list of improvements to reduce the number of calls and average call time
Fairfield University Tour Ambassador Fairfield, CT
Tour Guide January 2019-Current
• Lead groups of 20+ people on tour of the university campus to introduce prospective students to the culture and day to day life of a Fairfield student
• Communicate with families through handling questions and respond to questions to resolve any issues or concerns
Fairfield University Recreation Center Fairfield, CT
Staff Member September 2019-Current
• Welcome students to recreation center, manage guest pass funds, and instruct students on equipment use
Rita’s Water Ice Frazer, PA
Customer Service May 2015 – Current
• Process cash and credit transactions and use interpersonal skills to greet customers, cater to their requests, and contribute to enriching their experience at Rita’s
• Promoted to ice maker and managed inventory
• Responsible for opening and closing the store on designated days. Organize the beginning and end of day cash as well as prep the registers, stock the store front with inventory, and clean the store
LEADERSHIP AND INVOLVEMENT_________________________________________________________
Fairfield University French Club Fairfield, CT
Treasurer Fall 2019-Current
• Work with other board members to organize and lead club meetings as well as budget accordingly
Council of Student Organizations Fairfield, CT
French Club Representative Fall 2019-Current
• Represent the French Club at monthly meetings to inform other clubs of French club events and needs
Saints Philip and James Parish Cantor Exton, PA
Vocalist Spring 2019-Current
• Chosen to lead congregation in song and worship
ACTIVITIES_______________________________________________________________________________
Music Fall 2019-Current
• Cantor and member of the Fairfield University Lord’s Chords- rehearse twice a week and perform weekly at liturgies
Creative Writing Club Spring 2019
• Lead and assisted under privileged middle school in a creative writing club
Civic Engagement Project Spring 2018
• Packed book bags with food for children in need at the Connecticut Food Bank
ADDITIONAL INFORMATION: Certified in Google Analytics for Beginners, Certified in HubSpot Social Media, Singer, Golfer, Conversant in French