Social Media Specialist
Social Media Specialist
W------------
2017 to 2019
Assisted in the development of new social media support channels, while collaborating with Support and Marketing teams to revamp our brands image and social media approach
Worked closely with the Design team in the development and production of visual content
Created, monitored, and optimized content for Wixhelp and Wixpartners on Twitter as well as Wix_photography on Instagram
Wrote content for the W------------ and W------------ technical blog
Maintained daily and weekly Social Media calendars to schedule and publish content
Generated weekly reports for both Social Media and Support management teams
Product Team Specialist
W------------, Inc.
2017 to 2018
Analyzed user behavior and internal data in order to provide key information and suggestions to Product teams; The team went on to approve and revamp Wix Bookings with this data.
Enabled data-driven discussions on how to optimize user experience
Held group workshops and trainings for new and seasoned agents on various Wix products
Created and maintained the training material for Wix SEO and Wix Bookings
Customer Solutions Expert
W------------, Inc.
2016 to 2017
Assisted customers with billing, design, and product knowledge via telephone and email correspondence
Awarded highest customer satisfaction rating for 30 weeks in a row
Selected as lead customer support member, deescalating frustrated customers and enabling customer retention
Sales Representative
Floor Solutions Group
2014 to 2016
Used QuickBooks for day to day operations including but not limited to creating estimates/orders, receiving payments, managing inventory, and data entry
Worked one on one with clients, from execution to completion, for their desired renovation project; often visited the work site to ensure 100% customer satisfaction
Managed all B2B personal relationships and communication, ensuring that our database was continuously updated with the companies that aligned to our vision and budget
Marketing Consultant (Freelance)
The Artplace Wynwood
2015
Implemented great customer service strategies, resulting in significantly higher customer retention; Sales increased from $500 avg to $750+ avg daily in a 2 month span.
Developed and executed Miami Mix 2015 Art Basel Event:
-Directed marketing efforts through social media and print advertising by working one on one with graphic designers, and contacting, securing and accommodating artists and DJ’s
Social Media Specialist
W------------
2017 to 2019
Assisted in the development of new social media support channels, while collaborating with Support and Marketing teams to revamp our brands image and social media approach
Worked closely with the Design team in the development and production of visual content
Created, monitored, and optimized content for Wixhelp and Wixpartners on Twitter as well as Wix_photography on Instagram
Wrote content for the W------------ and W------------ technical blog
Maintained daily and weekly Social Media calendars to schedule and publish content
Generated weekly reports for both Social Media and Support management teams
Product Team Specialist
W------------, Inc.
2017 to 2018
Analyzed user behavior and internal data in order to provide key information and suggestions to Product teams; The team went on to approve and revamp Wix Bookings with this data.
Enabled data-driven discussions on how to optimize user experience
Held group workshops and trainings for new and seasoned agents on various Wix products
Created and maintained the training material for Wix SEO and Wix Bookings
Customer Solutions Expert
W------------, Inc.
2016 to 2017
Assisted customers with billing, design, and product knowledge via telephone and email correspondence
Awarded highest customer satisfaction rating for 30 weeks in a row
Selected as lead customer support member, deescalating frustrated customers and enabling customer retention
Sales Representative
Floor Solutions Group
2014 to 2016
Used QuickBooks for day to day operations including but not limited to creating estimates/orders, receiving payments, managing inventory, and data entry
Worked one on one with clients, from execution to completion, for their desired renovation project; often visited the work site to ensure 100% customer satisfaction
Managed all B2B personal relationships and communication, ensuring that our database was continuously updated with the companies that aligned to our vision and budget
Marketing Consultant (Freelance)
The Artplace Wynwood
2015
Implemented great customer service strategies, resulting in significantly higher customer retention; Sales increased from $500 avg to $750+ avg daily in a 2 month span.
Developed and executed Miami Mix 2015 Art Basel Event:
-Directed marketing efforts through social media and print advertising by working one on one with graphic designers, and contacting, securing and accommodating artists and DJ’s