SNH Resume
no image
SNH Resume

Shelita Hicks
1824 South 7th Street | Camden, New Jersey 08104 | Mobile:------------ | Email: S------------
WORK EXPERIENCE
File Clerk | KForce | Cherry Hill, New Jersey | Current Position
Scan or read incoming materials to determine how and where they should be classified or filed.
Input data, such as file numbers, new or updated information, or document information codes into computer
systems to support document and information retrieval. Perform general office activities, such as typing,
operating office machines, processing mail, or securing confidential materials.
Sort or classify information content in chronological, alphabetical, or numerical order.
Order Processor | Kelly Services OCG | Troy, Michigan | From May 2018 to Mar 2019
Served as an advocate for diabetics enrolled in the company's insulin pump exchange program.
Responsibilities consist of communicating with physician offices, dealers, pharmacies and health insurance
providers to obtain documents and authorizations to process orders. Other duties consist of reassuring
patient's responsibilities, such as, returning documents & attending doctor appointments. I collect credit card
payments and provide estimate based on insurance coverage.
Benefit Specialist II | Conduent | Cherry Hill, New Jersey | From Jul 2017 to Sep 2017
Responsible for the day-to-day service and administration of benefit plans for assigned clients using
established procedures and detailed instructions while navigating multiple software programs at one time &
analyzing transactions to ensure proper quality standards as required.
Customer Service Representative | Officeteam | Moorestown, New Jersey | From Jan 2015 to May 2016
Assist multiple clients' employees with questions and concerns regarding health benefits, such as deductibles
and carrier plans. In addition, provided enrollment assistance, self-service website navigation and made
changes by request, utilizing Benefit Connect and Oracle. Also, responsible for administrative support,
callbacks, scheduling, and opening and closing employees� cases.
Customer Service Representative | ESP Staffing | Spring, Texas | From Dec 2011 to Dec 2013
Answered, assisted and/or forwarded 40-60 calls daily for Port Authority Transportation Corporation while
processing & reconciling commuter transit checks, resolving balance disputes, providing web assistance, and
demonstrating product use via phone or person to person direct contact. Customer service satisfaction and
administrative duties are regularly exercised.
EDUCATION & CREDENTIALS
Strayer University Cherry Hill, New Jersey
Business Management Current Student
TWIC Exp: July 24, 2024
OSHA-10 Exp: February 14, 2021